Jobs at P.I. Works, Inc. (Now Hiring) — 2 open

Job Description

P.I. Works is the first company in the world to automate the management of a commercial 5G network.

Our automated network management products and services empower mobile operators to accelerate network transformation and to drive network quality and efficiency on the path to 5G. These solutions have been deployed across more than 87 mobile operators in 60 countries around the world.

Our success is built by our people that strive for excellence and deliver great value to our customers.

At the core of our success are a culture built on integrity, trust, and respect. We are looking for a Network Data Solutions Delivery Engineer to perform mobile network product delivery projects, with a focus on next-generation optimization techniques using our Network Automation Solutions. This role involves active daily works and engagement with customers and internal teams, with ownership of project deliverables.

This is an in-office position based in Reading/Newbury.

Responsibilities:

• Work closely with customer mobile network teams on network performance monitoring, analysis, and reporting.
• Provide onsite and remote support to the customer, and channel field feedback to the product, integration, and support teams.
• Build custom dashboards and automated reports covering key network and business KPIs across multiple use cases.
• Participate in technical meetings, monitor product performance, and track customer requirements.
• Prepare and issue technical guidelines and the findings of technical studies.
• Prepare and issue both engineering-level and executive-level reports.

Required Qualifications:

• Understanding of telecom domain KPIs and parameters across Radio, Core, and Transmission.
• Previous experience at Vodafone UK or Three UK within Service Assurance or Quality Reporting functions is a plus.
• Strong SQL skills, including the ability to write complex queries, plus understanding of data mediation platforms.
• Experience administering or as a power user of umbrella performance management or service assurance products (e.g., Optima/Helix, PrOptima, PRS, Eniq) is a plus.
• Excellent customer-facing communication skills, both verbal and written.
• Experience with OEM vendor EMS/OSS systems, including managed objects, parameters, and measurements is a plus.
• Experience with reporting and BI tools (e.g., Power BI, Tableau, QlikView) is a plus.
• UK residency and the right to work in the UK.