Winston-Salem, North Carolina, United States · Hybrid
Job DetailsJob Location: Home Office - WINSTON SALEM, NC 27103Position Type: Full Time II. STATEMENT OF COMPANY COMPLIANCE Piedmont Federal's Values are: Be Authentic, Build Caring Relationships, Do What's Right, Go All …
Skills: Storage Administration, Virtualization, Backup Technologies, Omnissa Horizon, Nutanix
Winston-Salem, North Carolina, United States • Hybrid
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Administer enterprise storage, virtualization, and backup technologies, specifically focusing on Omnissa Horizon, Nutanix, and Rubrik. Ensure system security, manage disaster recovery processes, and provide high-level technical support for server and network infrastructure.
Requires a 2-year college diploma or equivalent experience with at least five years of related professional experience. Must possess deep technical expertise in VMware, Dell EMC storage, and enterprise backup solutions.
Job DetailsJob Location: Home Office - WINSTON SALEM, NC 27103Position Type: Full Time
Piedmont Federal's Values are: Be Authentic, Build Caring Relationships, Do What's Right, Go All In, and Move Forward. With these Values as our foundation, we strive to fulfill our Purpose: "We Open Doors for You." Our long term vision is to be best in class culturally, strategically, socially, and financially. All of our teammates are expected to live these Values and embrace our Purpose in their daily work and interactions with fellow teammates, clients, and members of our broader community.
The primary purpose of this position is to serve as an administrator of storage, virtualiztion, and backup technologies as they relate to enterprise environments. It encompasses administration primarily of, but not limited to, Omnissa Horizon, Nutanix, and Rubrik technologies. This position is very detail oriented and requires the teammate to be proficient in storage provisioning and connectivity deliverance for a variety of operating systems (Windows & Linux).
IV. PRIMARY ACCOUNTABILITIES, where essential functions are bolded and indicated as High or Low. Non-bolded items are important, but not essential to the job duties
Provide exceptional customer service both internally and externally.
Regularly attend work at Piedmont's place of business during regular business hours.
Ensure Piedmont Federal is using modern information security resources and that these measures are appropriately implemented, administered, maintained and changed in response to business conditions. (High Essential)
Ensure systems are secure by testing configurations, implementing changes, researching new techniques, and keeping systems up-to-date with security patches and updates, document changes. (High Essential)
Ensure network-related security is properly configured, including all network devices, access controls, permissions, encryption types and new security technologies. (Low Essential)
Maintain and manage disaster recovery technologies, testing, and document procedures. Responsible for all data backups, regardless of backup technology, and data replication for bank disaster recovery. (High Essential)
Maintain all Piedmont Federal critical data archived that follows internal data rentention polices, which includes digital or tape media. (High Essential)
Provide help desk support to end-users for client operating systems, office products, third-party software, and server technologies. (Low Essential)
Provide support for all client hardware/software problems for internal staff and any cabling required for any system. (Low Essential)
Investigate, compile, and document various materials for training, assist with training/workshops. (Low Essential)
Inform teammates of new system changes due to upgrades, functionality, and procedures that impact their daily work. (Low Essential)
Record, track, correspond, and document resolution of user issues by means of reporting and case management software. (Low Essential)
Troubleshoot and/or debug network-related problems/outages. (Low Essential)
Keep all policy documentation current such as Information Security policies, Incident Response policies, Disaster Recovery policies, and Acceptable Use policies. (Low Essential)
Provide assistance and support to all statement, document imaging, Cold Storage, and Check 21 applications and how it interfaces to Operations Department/Federal Reserve. (Low Essential)
Document any network or PC-related functions and provide any hardware-related support as needed (Low Essential)
Investigate and record reported incidents and unusual circumstances and document investigative and/or procedural steps with results. (Low Essential)
Provide up-to-date procedural documentation along with any relevant diagrams that relate to job function and technology. (Low Essential)
Communicate with software vendors regarding application errors, enhancements and ticket/case management. (Low Essential)
New System Evaluation, Recommendation, and Implementation:
Evaluate, recommend, and implement new banking software for new job functionality, increased bank productivity and better bank services to customers and end-users. (Low Essential)
Perform special projects, from commencement to completion, including research, vendor contact, documentation, equipment installation and other duties as assigned to optimize department efficiency. (Low Essential)
Plan and implement installation of new programs. (Low Essential)
Analyze present systems to evaluate future systems needed for replacement, supporting technologies, newer technologies, and cost-efficiency. (Low Essential)
Assist and manage systems related to Storage Area Network (SAN), Server/Desktop Virtualization, and backup platforms. (High Essential)
Implement, install, upgrade and test new or modified Storage/Virtualization systems. (High Essential)
Maintain, administer, and update digital fax system. (Low Essential)
Provide support for all types of printers. (Low Essential)
Understand and maintain user/computer procedures and network accounts/groups with a focus on overall security. (Low Essential)
Ensure systems are performing optimally (email, LAN, WAN, Internet) through monitoring, reporting, and disseminating real-time alerts. (Low Essential)
Monitor the functioning of bank door access, critical area access and digital surveillance systems along with maintaining overall bank physical security.
Keep client end-point security posture to the highest standard with regards to regulation and compliance.
Support and implement any third-party security assessments performed against any technology.
Implement, install, upgrade and operating system and applications to Laptops/PCs.
Monitor network stability, health, and assist in troubleshooting any Local Area Networks (LAN) and Wide Area Network (WAN) issues.
Manage application relevant databases, backups, and updates. Understand how all CORE banking programs communicate with each other.
Assist in supporting the Bank’s Local Area and Wide Area networks hardware, firmware, and software systems.
Plan, secure, test, and maintain routers, switches, and firewall communication technologies. Ensure configurations are optimal and efficient.
Other duties, as assigned
Cross train and back-up others, as assigned
2 yr. College diploma or equivalent work experience
Five or more years
Qualifications
VII. QUALIFICATIONS : GENERAL KNOWLEDGE, SKILLS, AND ABILITIES
Must be able to identify issues with application of the subject, develop solutions, and implement improvements:
Analytics
Must be able to apply the following principles and processes to day-to-day functions:
Accuracy/Attention to detail
Collaboration/Teamwork
Communication including verbal, written, listening, face to face, telephone, or email
Conflict management
Interpersonal skills
Microsoft Office applications
Office machine operation
Prioritizing, multi-tasking, meeting deadlines, and working independently on multiple projects
Problem solving skills including analysis, research, interpretation, and recommendations
Project management
VIII: QUALIFICATIONS : PIEDMONT KNOWLEDGE, SKILLS, AND ABILITIES
Not applicable
IX: QUALIFICATIONS : TECHNICAL KNOWLEDGE, SKILLS, AND ABILITIES
Must have a high level of knowledge of the following subjects; might be regarded as an authority in the area by peers:
Disaster Recovery processes and system order
Omnissa Horizon desktop virtualiztion
VMware virtualization technologies including ESXi server, High Availability, Distributed Networking, Site Recovery Manager, server virtualization, desktop virtualization, and virtualization management technologies
Dell EMC products such as VNX, Unity, Clones and SNAP technology, Powerstore, RAID Levels, Fibre Channel Connectivity
Backup and Performance Technology from Rubrik and Veeam
Must be able to identify issues with application of the following subjects, develop solutions, and implement improvements:
Server operating systems such as Microsoft Server, Windows 10/11 , any Linux-variant system
Sharp Business printer solutions, Lexmark, Kyocera, AddMaster
TCP/IP, Ethernet, and Stateful Firewall technologies
Must be able to apply the following principles and processes to day-to-day functions:
Client operating systems such as Windows 10, Windows 11
Local Area Networks and Wide Area Networks with technologies from Microsoft, Palo Alto, and Cisco
Support and administration for RSA SecurID, SentinelOne, and Ivanti products
Microsoft technologies such as Active Directory and Group Policies, DNS, DHCP
Must be aware of the following general principles and operations; not expected to fully function in the area:
Encryption methods such as AES, RSA, ECC. SSL/TLS and Certificate Authorities
Security-related technologies with regard to LAN/WAN environments such as Duo, SecurID, IBM QRadar, and PaloAlto firewalls
PCI, GLB, and SOX compliance standards
Vendors/potential vendors and service providers
This job is conducted in an office work environment, and is generally sedentary but may require walking at times. Most of this position's duties require use of a computer. Some travel via car or air, and evening/weekend work may be required. Some travel and evening/weekend work may be required. Incumbent must meet the following physical requirements with or without reasonable accommodation:
a. Use hands to manipulate, handle, feel, and control items or equipment;
b. Walk, bend, kneel, and reach;
c. Lift up to 50 pounds, using all safety precautions;
d. Stand and/or sit for long periods of time;
e. Talk, hear, and communicate with clients and coworkers in English;
f. See and be able to read, write, and interpret documents written in English.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilites and qualifications required of employees assigned to this job.
Piedmont Federal Savings Bank is an Equal Opportunity Employer Veterans/Disabled.
We've been there. We'll be here.
At Piedmont Federal, our Purpose is simple- We Open Doors for You. We open doors for you to purchase a new home and to build savings; we open doors for your business to obtain the financing and banking services it needs; we open doors for our communities to be better places to live. Our Values form the foundation of this Purpose: Being Authentic, Building Caring Relationships, Doing What’s Right, Going All In, and Moving Forward. These Values guide how we do business and we believe they are our competitive advantage. We pledge to live these Values in our service to you.
Offices: 201 South Stratford Road, Winston-Salem, NC 27103, US · 16 West Third Street, Winston-Salem, NC 27101, US · 1399 Blowing Rock Road, Boone, NC 28607, US · 505 Pineview Driave, Kernersville, NC 27284, US
We've been there. We'll be here.
At Piedmont Federal, our Purpose is simple- We Open Doors for You. We open doors for you to purchase a new home and to build savings; we open doors for your business to obtain the financing and banking services it needs; we open doors for our communities to be better places to live. Our Values form the foundation of this Purpose: Being Authentic, Building Caring Relationships, Doing What’s Right, Going All In, and Moving Forward. These Values guide how we do business and we believe they are our competitive advantage. We pledge to live these Values in our service to you.
Offices: 201 South Stratford Road, Winston-Salem, NC 27103, US · 16 West Third Street, Winston-Salem, NC 27101, US · 1399 Blowing Rock Road, Boone, NC 28607, US · 505 Pineview Driave, Kernersville, NC 27284, US
