Seattle, Washington, United States · Remote OK
$71k–$106k/yr
Physicians Insurance A Mutual Company is dedicated to protecting, defending, and supporting our Members. As a national boutique mutual insurance company, we passionately serve all our Members and partners with our suite …
Skills: Claims Intake, Triage, First Notice of Loss, Customer Service, Medical Malpractice Knowledge
Seattle, Washington, United States • Remote OK
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Responsible for the intake, triage, and system setup of reported incidents, claims, and lawsuits while serving as the primary contact for members and brokers. Performs low-complexity claims handling and ensures accurate documentation of First Notice of Loss information.
Requires a high school diploma and three to five years of experience in administrative, customer service, or claims roles. Preference is given to candidates with insurance experience in medical malpractice or professional liability and proficiency in Microsoft Office.
Physicians Insurance A Mutual Company is dedicated to protecting, defending, and supporting our Members. As a national boutique mutual insurance company, we passionately serve all our Members and partners with our suite of medical professional liability offerings. We help them overcome obstacles with a team providing underwriting, risk-management, claims, and stop-loss expertise—backed by strong financials and all supported by exceptional, personalized service. In every communication, every expert opinion, every risk assessment, and every claim, all our Members experience the positive impact of our mission on their professional lives. And with over 8,500 Members and growing, this experience is in evidence all over the nation.
Position Summary:
The Claim Services Associate is responsible for the timely and accurate intake, triage, and system setup of reported incidents, claims, and lawsuits. Serving as the first point of contact for insured members, brokers, and internal departments. This role provides professional, responsive customer experience while gathering, validating, and documenting critical claim information. The position also performs limited claim handling within established authority and supports efficient claims assignment and workflow coordination across the Claims Department.
Key Functions:
Key responsibilities include:
The salary range for this position is $70,800 to $105,800. The range displayed on each job posting reflects the minimum and maximum for new hire salaries for the position. Starting salary is determined by several factors, including job-related skills, experience, and relevant education or training. This position is also eligible for an annual company bonus at an incentive target level of 5%.
We also offer a comprehensive benefits program, including a generous retirement program and Paid Time Off. Please visit Physicians Insurance - A Mutual Company for detailed benefit descriptions.
At Physicians Insurance, you’ll find an exceptional hybrid work environment, and the opportunity to work for an industry leader whose programs have a positive impact on insurance and healthcare.
To protect, defend, and support our Members.
OUR VALUES
People-First - we treat everyone with respect and empathy.
Expertise - we strive to be the best at what we do.
Commitment - as a mutual company, we are accountable and dedicated to our Members and to each other.
Protecting, defending, and supporting our Members with expertise, commitment, and a people-first approach.
We stake our reputation on protecting yours. Physicians Insurance was founded in 1981 under the auspices of the Washington State Medical Association. Physicians believed then, as they do now, that they would get better service and outcomes from a company that they owned. This idea launched our mutual company – and 40 purpose-driven years of protecting, defending, and supporting our Members with excellence and personalized service. Since then, other insurance carriers have entered and left the market, but Physicians Insurance A Mutual Company has remained as a stable and committed insurer for physicians, clinics, facilities, and hospitals. The company has cultivated steady growth and built a strong financial base by providing broad policy coverage, claims and risk management expertise, and exceptional customer service, all at competitive rates. It’s one thing to offer insurance, and quite another to see it through. In every communication, every expert opinion, every risk assessment, and every claim, all our Members experience the positive impact of our mission on their professional lives. And with over 8,500 Members and an AM Best* rating of A- (Excellent), this experience is now in evidence all over the nation. Especially in the most trying times, you want a partner who not only listens, but understands. Who not only understands, but who acts in your best interest. Who not only acts on your behalf, but who gets results for your practice, your healthcare organization, your business, and your life’s work. That’s Physicians Insurance. OUR PURPOSE To protect, defend, and support our Members. OUR VALUES People-First - we treat everyone with respect and empathy. Expertise - we strive to be the best at what we do. Commitment - as a mutual company, we are accountable and dedicated to our Members and to each other. ADDRESS: 601 Union Street, Suite 500, Seattle, WA 98101-2328
Offices: Physicians Insurance A Mutual Company, 601 Union Street, Suite 500, SEATTLE, Washington 98101, US · Physicians Insurance Risk Retention Group, Inc., 1 Lawson Lane, Suite 340, Burlington, VT 05401, US
Protecting, defending, and supporting our Members with expertise, commitment, and a people-first approach.
We stake our reputation on protecting yours. Physicians Insurance was founded in 1981 under the auspices of the Washington State Medical Association. Physicians believed then, as they do now, that they would get better service and outcomes from a company that they owned. This idea launched our mutual company – and 40 purpose-driven years of protecting, defending, and supporting our Members with excellence and personalized service. Since then, other insurance carriers have entered and left the market, but Physicians Insurance A Mutual Company has remained as a stable and committed insurer for physicians, clinics, facilities, and hospitals. The company has cultivated steady growth and built a strong financial base by providing broad policy coverage, claims and risk management expertise, and exceptional customer service, all at competitive rates. It’s one thing to offer insurance, and quite another to see it through. In every communication, every expert opinion, every risk assessment, and every claim, all our Members experience the positive impact of our mission on their professional lives. And with over 8,500 Members and an AM Best* rating of A- (Excellent), this experience is now in evidence all over the nation. Especially in the most trying times, you want a partner who not only listens, but understands. Who not only understands, but who acts in your best interest. Who not only acts on your behalf, but who gets results for your practice, your healthcare organization, your business, and your life’s work. That’s Physicians Insurance. OUR PURPOSE To protect, defend, and support our Members. OUR VALUES People-First - we treat everyone with respect and empathy. Expertise - we strive to be the best at what we do. Commitment - as a mutual company, we are accountable and dedicated to our Members and to each other. ADDRESS: 601 Union Street, Suite 500, Seattle, WA 98101-2328
Offices: Physicians Insurance A Mutual Company, 601 Union Street, Suite 500, SEATTLE, Washington 98101, US · Physicians Insurance Risk Retention Group, Inc., 1 Lawson Lane, Suite 340, Burlington, VT 05401, US
