Philadelphia, Pennsylvania, United States · On-site
Description Position Summary: The purpose of this position is to be the point of contact for our policyholders and brokers. Essential Functions and Responsibilities: 1. Answer calls for all departments from the main cust…
Skills: Customer Service, Commercial Insurance, Billing Inquiries, Claims Processing, Microsoft Office
Philadelphia, Pennsylvania, United States · On-site
Description Review standard procedures, shadow help desk staff, and resolve low-risk tickets under supervisionReview network diagrams, server infrastructure, backup and patch schedules, and document common network suppor…
Skills: Help Desk Support, Network Documentation, Security Monitoring, Account Provisioning, Infrastructure Review
Philadelphia, Pennsylvania, United States · On-site
Description Claims Representative Description Pennsylvania Lumbermens Mutual Insurance Company Position: Claims Representative Department: Claims Reports To: Claims Manager Position Summary: Manage and direct the resolut…
Skills: Claims Investigation, Policy Interpretation, Liability Assessment, Settlement Negotiation, Reserve Establishment
Philadelphia, Pennsylvania, United States • On-site
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Serve as the primary point of contact for policyholders and brokers, handling calls, emails, and billing inquiries. Responsibilities include setting up new claims, processing loss run requests, and providing training on the Producer Portal.
Candidates should have insurance experience, preferably in commercial insurance, and must obtain a Property & Casualty Agent's license. Proficiency in Microsoft software and the ability to work in a fast-paced, paperless environment are required.
Description
Position Summary: The purpose of this position is to be the point of contact for our policyholders and brokers.
1. Answer calls for all departments from the main customer service telephone number following company standards
2. Assist customers with general information about claims and underwriting
3. Handle internal and external billing inquiries for insurance premiums paid including assisting with e-payments and delinquency
4. Handling incoming e-mails sent to the Customer Service e-mail address
4. Log in all new business submissions
5. Set up all new claims that are called in, e-mailed or faxed
6. Obtain DNB reports
7. Process Loss Run Requests and direct brokers to the Producer Portal
8. Provide training to brokers on the Producer Portal
9. Handle outbound phone calls for potential weather relate claims
10. Provide backup support to other Customer Service Representatives to ensure company standards are met
11. All other duties as assigned
1. Insurance experience preferable commercial insurance
2. Must obtain Property & Casualty Agent's license
2. Must participate in the Company’s continuing education opportunities
3. Proficiency in Microsoft software required
4. Comfortable working in paperless environment
5. Strong oral and written communication
6. Ability to work in multi-functioning and fast paced environment
7. Ability to work through difficult situations with customers
8. Ability to prioritize workload
1. Ability to communicate effectively by telephone
2. Ability to sit for extended periods of time and to move intermittently throughout the workday
3. Ability to travel solo for work functions
America's Oldest & Largest Mutual Insurance Company Dedicated to the Wood Products & Building Materials Industries
Pennsylvania Lumbermens Mutual Insurance Company is a nationally recognized property and casualty insurance carrier serving the lumber, woodworking and building material industries. Backed by a wide geographic expanse across the United States and an unwavering commitment to the industries it serves, PLM has been creating mutually beneficial relationships with insureds and producers alike for over 130 years. Our talented staff of knowledgeable professionals helps our clients assess their risks, determine the right coverage, and maintain a safe business environment continually while insured by PLM. We believe that every risk is unique and requires specific attention. With a hand selected staff in every department, we can ensure that your needs will be personally handled from beginning to end.
Offices: One Commerce Square, 2005 Market Street, Suite 1200, Philadelphia, PA 19106, US
America's Oldest & Largest Mutual Insurance Company Dedicated to the Wood Products & Building Materials Industries
Pennsylvania Lumbermens Mutual Insurance Company is a nationally recognized property and casualty insurance carrier serving the lumber, woodworking and building material industries. Backed by a wide geographic expanse across the United States and an unwavering commitment to the industries it serves, PLM has been creating mutually beneficial relationships with insureds and producers alike for over 130 years. Our talented staff of knowledgeable professionals helps our clients assess their risks, determine the right coverage, and maintain a safe business environment continually while insured by PLM. We believe that every risk is unique and requires specific attention. With a hand selected staff in every department, we can ensure that your needs will be personally handled from beginning to end.
Offices: One Commerce Square, 2005 Market Street, Suite 1200, Philadelphia, PA 19106, US
