For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Warehouse & Driver Technician – AV & Event Technology
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At Peak Technologies, we specialize in delivering innovative solutions for both virtual and live events. From high-impact marketing activations to large-scale conferences, we bring expertise, creativity, and technical pr…
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Server Administration, Network Administration, Cloud Platforms, Backup and Disaster Recovery, Patch Management
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Revenue Operations - UK - Revenue Operations Coordinator
Cluain Meala, Munster, Ireland · On-site
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For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Order Processing, Vendor Management, Sales Support, NetSuite, Salesforce
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Vision System Configuration, Robotic Automation, Fanuc Robotics, Keyence Camera Systems, Photoneo Camera Systems
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Contract Administration, Customer Service, Microsoft Excel, NetSuite, Sales Support
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Purchase Order Management, Data Entry, Supplier Relationship Management, Supply Chain Process Improvement, Microsoft Office
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Inventory Management, Order Picking, Packing, Receiving, Quality Inspection
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
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Full-time
bachelor degree, professional certificate
Posted 27d ago
~40 hrs/week
Remote in United States
Responsibilities
Manage a portfolio of client accounts to ensure high customer satisfaction and drive revenue growth through strategic upselling and cross-selling. Serve as the primary point of contact for clients while collaborating with internal teams to resolve issues and deliver performance reports.
Requirements
Requires a bachelor's degree in business, marketing, or a related field and proven experience in account management or sales. Candidates must possess strong interpersonal skills and proficiency in CRM software and Microsoft Office.
Full job description
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.
JOB SUMMARY & SCOPE
Responsible for managing a portfolio of client accounts, ensuring high levels of customer satisfaction, and driving revenue growth through upselling and cross-selling strategies. Requires a strong background in account management, excellent communication skills, and a proven track record of meeting and exceeding sales targets.
KEY ACCOUNTABILITIES
Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues.
Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives.
Develop and execute strategic account plans to drive revenue growth and achieve sales targets.
Identify opportunities for upselling and cross-selling additional products and services to existing clients.
Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner.
Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights.
Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats.
Proactively address any customer concerns or escalations to ensure a positive customer experience.
Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns.
Maintain accurate records of customer interactions and sales activities in the CRM system.
EDUCATION + EXPERIENCE + KEY TRAITS
Bachelor's degree in business administration, marketing, or a related field.
Proven experience in account management, sales, or customer service.
Strong communication, negotiation, and interpersonal skills.
Ability to build and maintain strong relationships with clients and internal stakeholders.
Excellent problem-solving and decision-making abilities.
Self-motivated with a strong sense of accountability and ownership.
Proficiency in Microsoft Office suite and CRM software.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Willingness to travel occasionally for client meetings and industry events.
Relevant certifications (e.g., Certified Account Manager) preferred but not required.
TYPICAL PERFORMANCE TARGETS
SERVICE DELIVERY:Sustained, measured excellence in project & process delivery
COST TO SERVE:Sustained, measured excellence in delivery efficiency with expected continuous improvement
INNOVATION:Step changed delivery in safety, quality, and/or cost
LANGUAGE SKILLS
Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
Read and interpret documents, procedure manuals and various correspondence from both internal and external.
Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.
SUPERVISION
Role does not require supervision of direct and indirect reports.
DECISION MAKING + REASONING
Able to take accountability and responsibility for business target delivery and decision making.
Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.
WORKING RELATIONSHIPS
Internal and External Customers
PHYSICAL REQUIREMENTS
Activity
Amount of Time
None
Under 1/3
1/3 to 2/3
Over 2/3
Stand
X
Walk
X
Sit
X
Use hands to finger, handle, or feel
X
Reach with hands and arms
X
Climb or balance
X
Stoop, kneel, crouch, or crawl
X
Talk or hear
X
Lift Up to 25lbs
X
Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.
Peak Technologies is a leading global systems integrator and solutions provider focused on helping performance-driven organizations modernize operations across retail, manufacturing, warehousing, transportation and logistics, healthcare, and field service. Peak delivers digitally connected supply chain and mobile workforce solutions, including enterprise mobility, managed services, printing and labeling, software, mobile data capture, RFID, machine vision, robotics, analytics, AI, and end-to-end lifecycle support. Led by CEO Joe Heel, Peak helps customers reduce complexity, improve productivity, and realize measurable value from their technology investments.
Offices: 901 Elkridge Landing Rd, Suite 300, Linthicum Heights , MD 21090, US · Bumpers Way, Bumpers Farm, 0, Chippenham, Wiltshire. SN14 6LH, England SN14 6LH, GB
Enterprise MobilityEnterprise Printing Solution and SuppliesWireless Professional ServicesSoftware SolutionsMobile Data Collection SystemsMobile Solutions ConsultingMobile Implementation ServicesAIAutomationand Asset tracking
Peak Technologies is a leading global systems integrator and solutions provider focused on helping performance-driven organizations modernize operations across retail, manufacturing, warehousing, transportation and logistics, healthcare, and field service. Peak delivers digitally connected supply chain and mobile workforce solutions, including enterprise mobility, managed services, printing and labeling, software, mobile data capture, RFID, machine vision, robotics, analytics, AI, and end-to-end lifecycle support. Led by CEO Joe Heel, Peak helps customers reduce complexity, improve productivity, and realize measurable value from their technology investments.
Offices: 901 Elkridge Landing Rd, Suite 300, Linthicum Heights , MD 21090, US · Bumpers Way, Bumpers Farm, 0, Chippenham, Wiltshire. SN14 6LH, England SN14 6LH, GB
Enterprise MobilityEnterprise Printing Solution and SuppliesWireless Professional ServicesSoftware SolutionsMobile Data Collection SystemsMobile Solutions ConsultingMobile Implementation ServicesAIAutomationand Asset tracking