Cluain Meala, Munster, Ireland · On-site
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Order Processing, Vendor Management, Sales Support, NetSuite, Salesforce
Columbia, South Carolina, United States · Hybrid
$25/hr–$29/hr
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Electro-mechanical Repair, Printer Maintenance, Customer Service, Inventory Management, Problem Solving
Littleton, Massachusetts, United States · Remote OK
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Project Management, Technical Presentations, Solution Design, Quantitative Analysis, Critical Thinking
Flint, Michigan, United States · On-site
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Vision System Configuration, Robotic Automation, Fanuc Robotics, Keyence Camera Systems, Photoneo Camera Systems
Littleton, Massachusetts, United States · Remote OK
$100k–$120k/yr
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Technical Operations, Service Delivery, Customer Relationship Management, Escalation Management, SLA Management
Remote OK
$90k–$110k/yr
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Machine Vision Systems, RFID Solutions, PLC Integration, Electrical Troubleshooting, Mechanical Installation
Denver, Colorado, United States · On-site
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Contract Administration, Customer Service, Microsoft Excel, NetSuite, Sales Support
California, United States · Remote OK
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Sales Management, Account Planning, CRM, Forecasting, Customer Retention
Cleveland, Ohio, United States · On-site
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Vision System Configuration, Robotic Automation, Fanuc Robotics, Keyence Camera Systems, Photoneo Camera Systems
Arizona, United States · Remote OK
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Sales Management, Strategic Sales Planning, Pipeline Management, Forecasting, Account Management
Miami, Florida, United States · Remote OK
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Customer Service, Call Center Operations, SAP, Microsoft Outlook, Order Processing
Miami, Florida, United States · On-site
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Billing Oversight, Financial Analysis, Revenue Integrity, Dispute Resolution, Microsoft Excel
Miami, Florida, United States · Remote OK
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Wireless Site Surveys, Network Assessments, Network Design, Wireless Troubleshooting, RF Interference Mitigation
Miami, Florida, United States · Remote OK
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Account Management, Upselling, Cross-selling, Customer Relationship Management, Strategic Planning
Montreal, Quebec, Canada · On-site
$40k–$47k/yr
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Customer Service, NetSuite, Microsoft Outlook, Microsoft Word, Microsoft Excel
Miami, Florida, United States · Remote OK
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: B2B Sales, Relationship Building, Pipeline Management, Forecasting, CRM Discipline
Eagan, Minnesota, United States · Remote OK
$90k–$115k/yr
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: NetSuite Administration, SuiteScript, JavaScript, ERP Systems, System Integration
Denver, Colorado, United States · On-site
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Purchase Order Management, Data Entry, Supplier Relationship Management, Supply Chain Process Improvement, Microsoft Office
Miami, Florida, United States · On-site
$14/hr
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Electronic Repair, Troubleshooting, Quality Control, Soldering, Multi-meter Usage
Miami, Florida, United States · On-site
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the…
Skills: Server Administration, Network Administration, Cloud Platforms, Backup and Disaster Recovery, Patch Management
Cluain Meala, Munster, Ireland • On-site
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The role involves processing customer sales and vendor purchase orders while ensuring accurate invoicing and timely delivery. It also serves as a primary point of contact for vendors and customers to resolve fulfillment queries and support the Revenue Operations Lead.
Candidates should have GCSE level education or equivalent and essential administrative experience, preferably in a sales-related role. Proficiency in Microsoft Office and experience with NetSuite or Salesforce is highly advantageous.
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.
JOB SUMMARY & SCOPE
To be an integral part of the Revenue Operations team and provide a reliable, accurate and responsive service to the business in processing customer sales and vendor purchase orders and associated responsibilities.
To maintain a ‘customer first’ philosophy to ensure high levels of service to our customers and external partners.
To be the first point of contact for sales and vendor purchase order queries and requests for information and to ensure the provision of high-quality administrative support to the Revenue Operations Lead.
This role may be more specialist in supporting the sales team with specific key projects and customers, therefore having more of a sales support focus where it offers expertise on product options and costs.
· Review and process customer Sales/Service Orders (SO) and Vendor Purchase Orders (PO) within agreed timescales.
· Check in on product deliveries and statuses – from when a product is ordered and PO processed through to delivery.
· Liaising with the Finance team to ensure accurate and timely invoicing.
· Serve as a primary point of contact for customers and vendors regarding order queries, where appropriate. Develop and maintain excellent rapport with key contacts.
· Communicate regularly with customers to provide updates on project statuses, address concerns, and ensure satisfaction with the delivery process.
· Identify and make suggestions for areas of negotiation with vendors to ensure the best pricing and margins are obtained for the business.
· Liaise with the Deals Desk Lead to ensure that particularly complex or high value orders are processed correctly. Seek guidance and support where needed. Hand over appropriate complex orders to the Deal Desk Lead, when required.
· Raise any challenges that Revenue Operations is facing, as well as feedback from vendors and customers, to relevant internal stakeholders.
· Where required, collaborate with the sales team to understand customer requirements, including (but not limited to) deadlines and quantities.
· Obtain quotes from vendors for new orders, maintaining an awareness of margins. Feeding back to the Revenue Operations team where areas for improvement are identified.
· Manage, raise and track Return Authorisations (RET) for customers and vendor returns (VRA).
· Support with creation of commercial invoices and export documentation and liaison with Supply Chain where necessary.
· Support the management of the open Sales Order Book and open Purchase Order Book incorporating preparation for and attendance of monthly sales fulfilment meetings where required.
· Management and resolution of internal and external order and fulfilment related queries.
· Communicate SO/PO status changes or delays to appropriate individual, team or customer.
· Administration support of major partner / vendor portals.
· Liaise with Operations and Technical Services to prioritise SO delivery against Tech availability where necessary for any technical services, staging/commissioning or on-site work.
· Addition of new sub customer delivery accounts.
· Monthly and Ad-hoc SO/PO reporting.
· Maintain a relevant understanding of core product and service offerings as required.
· Any other duties that are required from time to time to ensure the smooth running of Revenue Operations, Sales, and Finance Teams.
· Where required, work within budget parameters for customers to provide cost-effective solutions and POs that assist with customer project requirements.
· Negotiate pricing with vendors to secure competitive rates, when acting as a sales support.
· Maintain customer project tracking, where required, and link this to relevant orders that have been processed.
· Liaise with the Contracts Operations Coordinator to understand and support with timely and accurate processing of service orders by leveraging vendor provided data and NetSuite reports, where required.
EDUCATION + EXPERIENCE + KEY TRAITS
· Educated to GCSE level or equivalent (5 min), previous experience in a Sales related administrative role an advantage
· Proficient in Microsoft Office Suite with good Excel skills
· Previous experience with NetSuite and/or Salesforce an advantage
· Ability to manage, prioritise and complete tasks to demanding deadlines against Key Performance Indicators
· Good organisational skills and the ability to understand detailed information
· Administrative experience is essential
· High attention to detail
· Self accountable and self motivated
· Excellent time management
· Good interpersonal skills to form effective working relationships with people at all levels
· Ability to embrace change
· Flexible and able to readily accept appropriate responsibility
· DRIVEN: Ability to work to demanding delivery deadlines and operate against Key Performance Indicators
· CUSTOMER FOCUS: Builds and develops effective working relationships with the wider team
· INNOVATIVE: Effectively and efficiently gathers data to make informed decisions
· COLLABORATION: Work with the wider sales team to strive for business results and success
· Primary language used in daily operations is English.
· Role does not involve management of employees.
DECISION MAKING + REASONING
· Able to take accountability and responsibility for business target delivery and decision making.
· Revenue Administration Teams
· Sales Management
· Customers and Vendors
· All UK&I Teams
Empowering Enterprise Intelligence
Peak-Ryzex is now Peak Technologies, Inc. Peak's enterprise mobility solutions empower organizations to realize immediate and sustainable value from their mobile technology and printing investments, while increasing staff productivity and enhancing the customer experience. In manufacturing, retail, warehousing, distribution, logistics, transportation and field-based operations, Peak provides end-to-end enterprise mobility, managed services, printing, software and mobile data capture solutions for performance-driven organizations.
Offices: 901 Elkridge Landing Rd, Suite 300, Linthicum Heights , MD 21090, US · Bumpers Way, Bumpers Farm, 0, Chippenham, Wiltshire. SN14 6LH, England SN14 6LH, GB
Empowering Enterprise Intelligence
Peak-Ryzex is now Peak Technologies, Inc. Peak's enterprise mobility solutions empower organizations to realize immediate and sustainable value from their mobile technology and printing investments, while increasing staff productivity and enhancing the customer experience. In manufacturing, retail, warehousing, distribution, logistics, transportation and field-based operations, Peak provides end-to-end enterprise mobility, managed services, printing, software and mobile data capture solutions for performance-driven organizations.
Offices: 901 Elkridge Landing Rd, Suite 300, Linthicum Heights , MD 21090, US · Bumpers Way, Bumpers Farm, 0, Chippenham, Wiltshire. SN14 6LH, England SN14 6LH, GB
