Henderson, Nevada, United States · On-site
Description The Customer Care Quality Assurance Analyst ensures the highest standards of customer care are maintained within contact center operations. This role is responsible for evaluating representative performance, …
Skills: Call Evaluation, Performance Metrics Analysis, Data-Driven Coaching, Quality Assurance Methodologies, Active Listening
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The analyst evaluates call performance and analyzes KPIs to ensure high customer care standards and adherence to company policies. They provide data-driven coaching to representatives and collaborate with leadership to identify performance gaps.
Candidates need a high school diploma and at least two years of customer care experience or one year of QA experience in a customer care setting. Proficiency in Microsoft 365 and strong analytical and communication skills are required.
Description
The Customer Care Quality Assurance Analyst ensures the highest standards of customer care are maintained within contact center operations. This role is responsible for evaluating representative performance, identifying areas for improvement, and supporting quality processes that enhance customer satisfaction. QA Analysts own the call evaluation and scoring function; training delivery and SOP authorship sit with the Training team.
Requirements
Minimum Qualifications
Empowering Innovative Payment Solutions
Paysign, Inc. (NASDAQ: PAYS) is a leading provider of prepaid card programs, comprehensive patient affordability offerings, digital banking services, and integrated payment processing designed for businesses, consumers and government institutions. Founded in 2001 and headquartered in southern Nevada, the company creates customized, innovative payment solutions for clients across all industries, including pharmaceutical, healthcare, hospitality, and retail. Built on the foundation of a reliable payments platform, Paysign’s end-to-end technologies securely enable digital financial services and facilitate the distribution of funds for donor compensation, copay assistance, payroll, customer incentives, employee rewards, travel expenses, per diem, reimbursements, gift cards, rebates, and countless other exchanges of value. Paysign delivers innovative fintech solutions to businesses, helping them streamline operations and improve client, employee and partner loyalty. Paysign® is a registered trademark of Paysign, Inc. in the United States and other countries. For more information visit us at www.paysign.com or follow us on LinkedIn, Twitter, Instagram, and Facebook.
Offices: 2615 SAINT ROSE PKWY, HENDERSON, NV 89052, US
Empowering Innovative Payment Solutions
Paysign, Inc. (NASDAQ: PAYS) is a leading provider of prepaid card programs, comprehensive patient affordability offerings, digital banking services, and integrated payment processing designed for businesses, consumers and government institutions. Founded in 2001 and headquartered in southern Nevada, the company creates customized, innovative payment solutions for clients across all industries, including pharmaceutical, healthcare, hospitality, and retail. Built on the foundation of a reliable payments platform, Paysign’s end-to-end technologies securely enable digital financial services and facilitate the distribution of funds for donor compensation, copay assistance, payroll, customer incentives, employee rewards, travel expenses, per diem, reimbursements, gift cards, rebates, and countless other exchanges of value. Paysign delivers innovative fintech solutions to businesses, helping them streamline operations and improve client, employee and partner loyalty. Paysign® is a registered trademark of Paysign, Inc. in the United States and other countries. For more information visit us at www.paysign.com or follow us on LinkedIn, Twitter, Instagram, and Facebook.
Offices: 2615 SAINT ROSE PKWY, HENDERSON, NV 89052, US
