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Jobs at PawaPay (Now Hiring) — 5 open

PawaPay

Operations Support Operator

Tallinn, Estonia · Remote OK

Entry level

Who is PawaPay PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. We operate in a highly regulated, partner-driven environment and are in s…

Skills: System Monitoring, Incident Handling, Customer Support, Reconciliation, Wallet Balance Management

PawaPay

Head of Merchant Experience (MX)

Reims, Grand Est, France · Remote OK

Senior+

Who is PawaPay PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. We operate in a highly regulated, partner-driven environment and are in s…

Skills: Product Leadership, Customer Experience, Platform Management, Digital Product Strategy, Multidisciplinary Team Leadership

PawaPay

Cybersecurity Officer – West Africa

Paglat, Maguindanao del Sur, Philippines · Remote OK

Mid level

Who is PawaPay PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. We operate in a highly regulated, partner-driven environment and are in s…

Skills: Information Security, Cybersecurity, Risk Assessment, Vulnerability Management, Incident Response

PawaPay

Tax Operations Manager – West & Central Africa (WCA)

African Quarters, Yumbe, Uganda · Remote OK

Senior

Who is PawaPay PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. We operate in a highly regulated, partner-driven environment and are in s…

Skills: Tax Compliance, Tax Reporting, Transfer Pricing, Tax Audit Management, IFRS

PawaPay

Tax Operations Manager – Eastern & Southern Africa (ESA)

African Quarters, Yumbe, Uganda · Remote OK

Senior

Who is PawaPay PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. We operate in a highly regulated, partner-driven environment and are in s…

Skills: Tax Compliance, Tax Reporting, Tax Audit Management, Transfer Pricing, Direct Tax

Operations Support Operator

PawaPay

Tallinn, Estonia • Remote OK

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Entry level

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  • Full-time
  • Competitive Remuneration, 35 Days Of Paid Leave Per Year
  • Posted 23d ago
  • ~40 hrs/week
  • Remote in Tallinn, Estonia

Responsibilities

The role involves daily system monitoring, handling routine traffic incidents, and providing support for customers and merchants. Additionally, the operator manages wallet balances, performs reconciliation tasks, and coordinates communication with African Telcos.

Requirements

Candidates must have proficient computer skills and fluency in both English and Estonian. Flexibility to work nights and weekends, along with the ability to perform under pressure, is required.

Full job description

Who is PawaPay

PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. We operate in a highly regulated, partner-driven environment and are in scale-up mode, with ambitious growth plans across multiple African markets.

Our vision is to simplify business for companies and consumers in Africa and we do that by ensuring that payments simply work, at scale, despite fragmentation and complexity that exists on the Continent.

Through our payments API we already facilitate over 4 million transactions a day across 20 countries in Sub-Saharan Africa.  We are the largest PSP on the Continent for the processing of mobile money payments, and have positioned ourselves well to lead the payment space as it grows over the next decade.

At PawaPay, there is an entrepreneurial spirit coupled with a modern and professional working culture. The fast-paced, ever-changing environment will suit someone who can adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals working towards the same mission. We work as a remote team and have team members in Europe, Africa and Asia.

What is the role?

We are looking for an Operations Support Operator to help us improve financial inclusion in Africa. As Operations Support Operator you will be part of a team tasked with providing our customers the highest quality of service available from a payment service provider.
 
Your main duties include:
  • Daily system monitoring;
  • Handling routine traffic/incidents;
  • Ensuring smooth communication with African Telcos;
  • Internal and external escalations;
  • Providing support for customers;
  • Performing reconciliation tasks;
  • Handling merchant wallet balance management tasks;
  • Participating in product development.
 
What is required of the ideal candidate?
  • Proficient computer skills;
  • Excellent communication skills in written and spoken English;
  • Good written and spoken Estonian;
  • Flexibility in working hours, including nights and weekends;
  • Ability to perform well under pressure;
  • Strong attention to detail;
  • A team player: demonstrating passion, energy, drive, and a willingness to collaborate with an ambitious team internationally;
  • A can-do attitude: willing to take initiative, adaptable to change, and able to work independently.
Beneficial skills:
  • Experience in customer support;
  • Experience in payments industry

Why PawaPay?

  • Help improve financial access in Africa
  • Being part of an amazing team that shapes company’s culture as a great place to be
  • An ambitious, talented, and diverse team who always has your back
  • We grow fast, and you will grow fast with us
  • Competitive remuneration
  • 35 days of paid leave per year (inclusive of public holidays) and more.

 

Related keywords

FintechPayments APIMobile MoneyPSPFinancial InclusionSub-Saharan AfricaSystem MonitoringIncident ManagementReconciliationMerchant Wallet ManagementCustomer SupportPayment Service Provider

About PawaPay

LinkedInVisit site

A billion new connections. One Payments API. Do business with Africa. Collect and send payments through PawaPay.

Industry
Financial Services
Company size
51-200 employees
Founded
2020
Headquarters
London

PawaPay provides mobile money infrastructure for Africa. We enable global businesses to collect and send payments across multiple African markets through a single API. Mobile money is how people pay across Africa. We make it work for global businesses at scale, processing over 4 million transactions every day across 20+ countries. We give businesses access to over a billion consumers. Payments don’t have to suck!

Offices: London, GB

Mobile Money and Payments
View all jobs at PawaPay

About PawaPay

LinkedInVisit site

A billion new connections. One Payments API. Do business with Africa. Collect and send payments through PawaPay.

Industry
Financial Services
Company size
51-200 employees
Founded
2020
Headquarters
London

PawaPay provides mobile money infrastructure for Africa. We enable global businesses to collect and send payments across multiple African markets through a single API. Mobile money is how people pay across Africa. We make it work for global businesses at scale, processing over 4 million transactions every day across 20+ countries. We give businesses access to over a billion consumers. Payments don’t have to suck!

Offices: London, GB

Mobile Money and Payments
View all jobs at PawaPay

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