Jobs at Pathways Forward (Now Hiring) — 3 open

Job Opportunity: IDD Quality Management Specialist 

Location: Pathways Forward

1100 S. Cameron Street Harrisburg, PA 17104

Job Type: Full-time, Management

Expected Hours: 37.5 per week

Pay Range: $55,000 - $60,000 annually

Schedule: Monday to Friday, Day Shift

Job Summary

The Quality Management Specialist ensures compliance with ODP regulations, strengthens service quality, and supports organizational performance. This position conducts quality reviews, analyzes data, coaches staff on documentation standards, and participates in billing meetings to promote accuracy and regulatory alignment.

What We Offer:

• Purpose-Driven Work: Be part of a team dedicated to positive change and meaningful impact.
• Flexibility: We value your work/life balance and work with you to accommodate your needs.
• Generous Paid Time Off: Enjoy 10 paid holidays, 4 personal days, vacation, and sick leave that increase with years of service. Celebrate your birthday with a paid day off after probation!
• Comprehensive Benefits Package: FREE Medical, prescription, dental and vision plan, retirement plan, life insurance, and short-term disability coverage.
• Additional starting salary incentives are available for Master’s degrees and bilingual/ASL skills.
• Student Loan Forgiveness: Qualify for student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
• Supportive Team Environment: Join a mission-driven team committed to exceptional collaboration and support.

Key Responsibilities

• Monitor compliance with ODP regulations and Supports Coordination Performance-Based Contracting (PBC) requirements. 
• Conduct internal quality audits for documentation, monitoring, ISP processes, and Incident Management. 
• Collect, analyze, and report data related to SC performance measures. 
• Provide training and technical assistance to Supports Coordinators and supervisors. 
• Support Incident Management processes and follow-up on corrective actions. 
• Assist with the development and implementation of Quality Management (QM) plans and continuous improvement projects. 
• Attend and actively participate in routine billing meetings to ensure documentation and service delivery support accurate billing. 
• Collaborate with supervisors and administrative teams to enhance consistency and quality across the organization. 

Qualifications:

• Bachelor’s degree in Social Work, Human Services, Psychology, Public Health, or a related field (required).
• Either hold (or obtain within 1 year) ODP Quality Management Certification (required)
• Either hold (or obtain within 1 year) ODP Certified Investigator qualifications (required)
• Experience in Supports Coordination, quality management, developmental disability services, or case management (preferred).
• Knowledge of ODP regulations, ISP processes, and Incident Management (preferred).
• Strong organizational, written, and verbal communication skills.
• Ability to work independently and collaborate effectively as part of a team.
• Proficiency with electronic documentation systems and data management tools.
• Act 33/34 clearances required.
• Accessibility to a vehicle is necessary.

This is a confidential management position and not eligible for bargaining unit status

If you are ready to join a dedicated team and make a significant impact on the lives of others, apply today! Relocation to Harrisburg, PA, is required before starting.

Pathways Forward is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Our Team!