Pittsburgh, Pennsylvania, United States · On-site
Primary Office Location:626 Washington Place. Pittsburgh, Pennsylvania. 15219. Join our team. Make a difference - for us and for your future. **Please note: this on-site position is based at our Financial Center in Pitts…
Skills: Major Incident Management, ITIL v4, ITSM Administration, Root Cause Analysis, Stakeholder Communication
Greenville, North Carolina, United States · On-site
Primary Office Location:2400 Stantonsburg Road. Greenville, North Carolina. 27834. Join our team. Make a difference - for us and for your future. Position Title: Assistant Branch Manager Business Unit: Retail Reports to:…
Skills: Customer Service, Communication, Organizational Skills, Analytical Skills, Interpersonal Skills
Pittsburgh, Pennsylvania, United States · On-site
Primary Office Location:626 Washington Place. Pittsburgh, Pennsylvania. 15219. Join our team. Make a difference - for us and for your future. Position Title: Treasury Management Support Specialist Business Unit: Treasury…
Skills: Detail-oriented, Written communication, Verbal communication, Customer service, MS Word
Charleston, South Carolina, United States · On-site
Primary Office Location:151 Meeting Street Suite 100. Charleston, South Carolina. 29401. Join our team. Make a difference - for us and for your future. Position Title: Commercial Relationship Representative 3 Business Un…
Skills: Communication Skills, Detail-oriented, Multi-tasking, Office Equipment Operation, MS Word
Pittsburgh, Pennsylvania, United States · On-site
Primary Office Location:626 Washington Place. Pittsburgh, Pennsylvania. 15219. Join our team. Make a difference - for us and for your future. Position Title: Senior Human Resources Business Partner Business Unit: Human R…
Skills: Strategic HR Planning, Employee Relations, Talent Management, Organizational Design, Performance Management
Harrisburg, Pennsylvania, United States · On-site
Primary Office Location:101 N 2nd Street. Harrisburg, Pennsylvania. 17101. Join our team. Make a difference - for us and for your future. Position Title: Investment Real Estate Underwriting Portfolio Manager 1 Business U…
Skills: Project Management, Written Communication, Verbal Communication, Organizational Skills, Analytical Skills
Gaffney, South Carolina, United States · On-site
Primary Office Location:217 North Granard Street. Gaffney, South Carolina. 29341. Join our team. Make a difference - for us and for your future. Position Title: Relationship Banker Business Unit: Retail Reports to: Varie…
Skills: Customer Service, Communication, Organizational Skills, Analytical Skills, Interpersonal Skills
Charlotte, North Carolina, United States · On-site
Primary Office Location:3500 Mt. Holly-Huntersville Road. Charlotte, North Carolina. 28216. Join our team. Make a difference - for us and for your future. Position Title: Floating Relationship Banker Business Unit: Retai…
Skills: Customer Service, Communication, Organizational Skills, Analytical Skills, Interpersonal Skills
Wilkes-Barre, Pennsylvania, United States · On-site
Primary Office Location:120 Highland Park Blvd.. Wilkes Barre, Pennsylvania. 18702. Join our team. Make a difference - for us and for your future. Position Title: Senior Relationship Banker Business Unit: Retail Reports …
Skills: Customer Service, Communication, Organizational Skills, Analytical Skills, Interpersonal Skills
Wexford, Pennsylvania, United States · On-site
Primary Office Location:10583 Perry Hwy. Wexford, Pennsylvania. 15090. Join our team. Make a difference - for us and for your future. Position Title: Assistant Branch Manager Business Unit: Retail Reports to: Varies Base…
Skills: Customer Service, Communication, Organizational Skills, Analytical Skills, Interpersonal Skills
Pittsburgh, Pennsylvania, United States · On-site
Primary Office Location:100 Federal Street. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. Position Title: Operational Analytics Analyst 2 Business Unit: Operations Report…
Skills: SQL, DAX, Power BI, MS Excel, MS PowerPoint
Greenville, South Carolina, United States · On-site
Primary Office Location:1217 Woodruff Rd. Greenville, South Carolina. 29607. Join our team. Make a difference - for us and for your future. Position Title: Senior Relationship Banker Business Unit: Retail Reports to: Var…
Skills: Customer Service, Communication, Organizational Skills, Analytical Skills, Interpersonal Skills
Summerville, South Carolina, United States · On-site
Primary Office Location:1307 North Main Street. Summerville, South Carolina. 29483. Join our team. Make a difference - for us and for your future. Position Title: Floating Relationship Banker Business Unit: Retail Report…
Skills: Customer Service, Communication, Organization, Analytical Skills, Interpersonal Skills
Martinsburg, Pennsylvania, United States · On-site
Primary Office Location:113 W. Allegheny Street. Martinsburg, Pennsylvania. 16662. Join our team. Make a difference - for us and for your future. Position Title: Branch Manager Business Unit: Retail Reports to: Varies Ba…
Skills: Management, Communication, Organizational Skills, Analytical Skills, Interpersonal Skills
Middleburg, Pennsylvania, United States · On-site
Primary Office Location:9001 Route 522. Middleburg, Pennsylvania. 17842. Join our team. Make a difference - for us and for your future. Position Title: Floating Relationship Banker Business Unit: Retail Reports to: Varie…
Skills: Customer Service, Communication, Organizational Skills, Analytical Skills, Interpersonal Skills
Chippewa County, Michigan, United States · On-site
Primary Office Location:2634 Darlington Road. Beaver Falls, Pennsylvania. 15010. Join our team. Make a difference - for us and for your future. Position Title: Relationship Banker Business Unit: Retail Reports to: Varies…
Skills: Customer Service, Communication, Organizational Skills, Analytical Skills, Interpersonal Skills
Baltimore, Maryland, United States · On-site
$21/hr–$36/hr
Primary Office Location:2028 E Joppa Rd. Baltimore, Maryland. 21234. Join our team. Make a difference - for us and for your future. Position Title: Senior Relationship Banker Business Unit: Retail Reports to: Varies Base…
Skills: Customer Service, Communication, Organizational Skills, Analytical Skills, Interpersonal Skills
Monroeville, Pennsylvania, United States · On-site
Primary Office Location:4220 William Penn Highway. Monroeville, Pennsylvania. 15146. Join our team. Make a difference - for us and for your future. Position Title: Relationship Banker Business Unit: Retail Reports to: Va…
Skills: Customer Service, Communication, Organization, Analytical Skills, Interpersonal Skills
State College, Pennsylvania, United States · On-site
Primary Office Location:1811 S. Atherton Street. State College, Pennsylvania. 16801. Join our team. Make a difference - for us and for your future. Position Title: Assistant Branch Manager Business Unit: Retail Reports t…
Skills: Customer Service, Communication, Organizational Skills, Analytical Skills, Interpersonal Skills
Baltimore, Maryland, United States · On-site
$78k–$130k/yr
Primary Office Location:300 E. Lombard Street. Baltimore, Maryland. 21202. Join our team. Make a difference - for us and for your future. Position Title: Investment Real Estate Underwriting Portfolio Manager 2 Business U…
Skills: Project Management, Written Communication, Verbal Communication, Organizational Skills, Analytical Skills
Pittsburgh, Pennsylvania, United States • On-site
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The IT Incident Manager coordinates troubleshooting and remediation efforts during major technology outages to minimize business impact. They are also responsible for conducting formal postmortems, documenting root causes, and driving continual service improvement initiatives.
Requires a minimum of five years of experience leading Major Incident Management in a large enterprise and an ITIL v4 Foundation certification. Candidates must have demonstrated expertise in ITSM platforms and the ability to lead cross-functional technical teams during high-impact incidents.
Please note: this on-site position is based at our Financial Center in Pittsburgh, PA. Candidates must be local, or willing to relocate to the area.
At First National Bank, we value relevant experience and the accomplishments you’ve achieved throughout your career. For this position, equivalent experience may be considered in lieu of the education requirements listed below. Specifically, we will accept two (2) years of commensurate experience with an associate degree, or four (4) years of commensurate experience without a bachelor’s degree.
Core Required Technical Skills
Nice to Have
Position Title: IT Incident Manager
Business Unit: Technology
Reports to: Director of Service Quality
The IT Incident Manager is responsible for coordinating troubleshooting and remediation efforts during major incidents with the goal of minimizing the scope and duration of technology outages. Additionally, the IT Incident Manager conducts formal postmortems to document incident root cause, identifies corrective actions, and drives process improvements.
Defines and drives adoption of formal IT Incident Management practice with strong integration to other ITIL practices (Change Management/Problem Management). Builds highly repeatable processes to enable swift response to system outages. Defines performance targets.
Implements tools and processes to ensure responders and stakeholders are engaged and aware when outages occur.
Initiates formal IT Incident response during outages and coordinates resources to resolve issues with minimal business impact. Works collaboratively with NOC to capture incident details for analysis.
Conducts formal postmortems for all P1 incidents to identify opportunities for IT process improvements. This includes evaluation of vendor performance during remediation efforts.
Liaises effectively with Corporate Emergency Management to address requirements for strategic response by the business. This activity focuses primarily on mitigating customer impacts and protecting FNB's reputation.
Conducts regular mock drills to guarantee organizational readiness when responding to a wide array of technology incident scenarios.
Produces robust reporting/metrics to show trending versus defined performance targets.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Associates
5
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Excellent customer service skills
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.
F.N.B. Corporation (NYSE:FNB), headquartered in Pittsburgh, Pennsylvania, is a diversified financial services company operating in eight states. FNB holds a significant retail deposit market share in attractive metropolitan markets including: Pittsburgh, Pennsylvania; Baltimore, Maryland; Cleveland, Ohio; and Charlotte, Raleigh, Durham and the Piedmont Triad (Winston-Salem, Greensboro and High Point) in North Carolina. The Company has total assets of nearly $30 billion, and more than 400 banking offices throughout Pennsylvania, Ohio, Maryland, West Virginia, North Carolina and South Carolina.
View all jobs at First National Bank of PennsylvaniaF.N.B. Corporation (NYSE:FNB), headquartered in Pittsburgh, Pennsylvania, is a diversified financial services company operating in eight states. FNB holds a significant retail deposit market share in attractive metropolitan markets including: Pittsburgh, Pennsylvania; Baltimore, Maryland; Cleveland, Ohio; and Charlotte, Raleigh, Durham and the Piedmont Triad (Winston-Salem, Greensboro and High Point) in North Carolina. The Company has total assets of nearly $30 billion, and more than 400 banking offices throughout Pennsylvania, Ohio, Maryland, West Virginia, North Carolina and South Carolina.
View all jobs at First National Bank of Pennsylvania