Buffalo Grove, Illinois, United States · On-site
Description About Paragon Micro At Paragon Micro, we're redefining how organizations procure, deploy, and manage technology. As one of the fastest-growing IT solutions providers in the United States, we partner with indu…
Skills: Order Management, Customer Experience, Fulfillment Coordination, CRM, ERP
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The role focuses on managing the technology procurement lifecycle, including order execution, fulfillment coordination, and vendor management. It serves as a key liaison between Account Executives, clients, and partners to ensure seamless delivery and customer satisfaction.
Requires 2+ years of experience in sales support, order management, or customer success with proficiency in CRM and ERP systems. Candidates must be able to commute to the Buffalo Grove, Illinois office and possess strong attention to detail.
Description
At Paragon Micro, we're redefining how organizations procure, deploy, and manage technology. As one of the fastest-growing IT solutions providers in the United States, we partner with industry leaders including Microsoft, Dell Technologies, Cisco, HP, Lenovo, Google, and thousands of technology manufacturers to deliver innovative solutions across commercial, healthcare, education, government, and enterprise markets.
Our success is built on delivering exceptional customer experiences through a combination of technical expertise, operational excellence, and trusted partnerships. As we continue to grow, we're seeking a Sales Support Specialist who thrives in a fast-paced environment and is passionate about supporting clients and sales teams through flawless execution.
As an onsite Sales Support Specialist, you will play a pivotal role in supporting the sales organization and ensuring a seamless customer experience throughout the technology procurement lifecycle. Serving as a key liaison between Account Executives, clients, distributors, and OEM partners, this individual is responsible for managing order execution, fulfillment coordination, renewals, returns, and client support activities.
This role is ideal for a highly organized, detail-oriented professional who enjoys working at the intersection of sales, operations, and customer success. Rather than focusing on cold calling or business development, the Sales Support Specialist is responsible for ensuring technology solutions are processed accurately, delivered efficiently, and supported throughout the customer lifecycle.
Requirements
Experience that keeps IT easy.
We help you get technology working across vendors, teams, and all the way to the last mile. Every customer starts with one dedicated account manager—your single, accountable partner who understands your environment, removes friction, and brings the right technical experts into the conversation. No handoffs. No confusion. One partner tracking success based on your outcomes. Behind them is a team of experienced architects, engineers and specialists across Infrastructure, Modern Workplace, Cloud & Orchestration, Data & AI, Cybersecurity, and Networking—all working together to design, validate, and deliver solutions that arrive ready to deploy and ready to perform. Organizations rely on us for dependable execution, responsive support, and outcomes that keep them moving forward. It’s why we maintain a 99% account retention rate and why we’re growing fast. If you’re a seller or technical specialist who wants to solve real problems and make a measurable impact, we’d like to meet you. At Paragon Micro, your success is our business model.
Offices: 901 Deerfield Pkwy, Buffalo Grove, Illinois 60089, US
Experience that keeps IT easy.
We help you get technology working across vendors, teams, and all the way to the last mile. Every customer starts with one dedicated account manager—your single, accountable partner who understands your environment, removes friction, and brings the right technical experts into the conversation. No handoffs. No confusion. One partner tracking success based on your outcomes. Behind them is a team of experienced architects, engineers and specialists across Infrastructure, Modern Workplace, Cloud & Orchestration, Data & AI, Cybersecurity, and Networking—all working together to design, validate, and deliver solutions that arrive ready to deploy and ready to perform. Organizations rely on us for dependable execution, responsive support, and outcomes that keep them moving forward. It’s why we maintain a 99% account retention rate and why we’re growing fast. If you’re a seller or technical specialist who wants to solve real problems and make a measurable impact, we’d like to meet you. At Paragon Micro, your success is our business model.
Offices: 901 Deerfield Pkwy, Buffalo Grove, Illinois 60089, US
