Operations and Improvement Principal Consultant - Process Optimisation in Financial Services
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Senior
Company Description We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary expert…
Skills: Operational effectiveness, Lean, Six Sigma, Process optimisation, Service design
Company Description We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary expert…
Company Description We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary expert…
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Firmabeskrivelse Vær med til at skabe fremtidens løsninger i nogle af de mest sikre og samfundskritiske miljøer i Danmark sammen med PA Consulting, som er et ledende internationalt konsulenthuse på forsvars- og sikkerhed…
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Copenhagen, Capital Region of Denmark, Denmark · On-site
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Företagsbeskrivning PA Consulting är ett internationellt managementkonsultföretag med fokus på innovation och transformation. I Sverige har vi etablerat oss som ledande rådgivare i transformationsprogram. Våra kunder i S…
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Business Transformation Consultant to Defence (Operations, Procurement, Supply Chain/Logistics)
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Copenhagen, Capital Region of Denmark, Denmark · On-site
Senior
Firmabeskrivelse PA Consulting er et globalt innovations- og transformationskonsulenthus med dyb ekspertise inden for forsvar, beredskab, offentlig sektor, energi, transport, sundhed og finanssektoren. Vi hjælper vores k…
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Full-time
Private healthcare, 25 days annual leave, Bonus half day on Christmas Eve, Generous company pension scheme, Community and charity-based initiatives, Annual performance-based bonus
Posted 6d ago
~40 hrs/week
Responsibilities
The consultant will lead operational improvement assignments within the financial services sector, focusing on banking and wealth management. They will drive process optimisation, service design, and change management initiatives while influencing senior stakeholders.
Requirements
Candidates should have proven experience in operational improvement within financial services and a track record of delivering business benefits. Strong leadership skills, expertise in Lean or Six Sigma, and the ability to navigate complex organizational structures are essential.
Full job description
Company Description
We believe in the power of ingenuity to build a positive human future.
As strategies, technologies, and innovation collide, we create opportunity from complexity.
Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
PA. Bringing Ingenuity to Life.
Job Description
Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.
Travel is to be expected with this role
This role is based at our London Victoria office
Apply asap
Are you keen to work to build improvement capability and operations excellence?
If so, this Operations and Improvement consultancy role could be for you!
We are actively looking to recruit people at the Principal Consultant level.
In the UK we work across all industries and sectors. This role will primarily be focussed on our Financial Services Sector, specifically our Banking and Wealth and Asset Management Portfolio of clients.
Our primary areas of focus are:
Operational effectiveness and efficiency through Lean and Six Sigma techniques
Process optimisation
Service design
Change and implementation management
Training development and delivery
Qualifications
We are seeking a talented individual with Financial Services cost optimisation and operational improvement experience.
We are looking for candidates with skills and experience in the following areas:
Core experience of delivering operational improvement across front, middle and back office service areas
Proven experience of leading assignments and teams
Core experience of working and delivering similar projects ideally within the Financial Services sector
A track record of realising business benefits and outcomes
Experience deploying advanced techniques such as digital technologies, cost improvement, and change management
The ability to demonstrate leadership skills in large and diverse project teams
Confidence to work across multiple levels of an organisation, with the ability to influence senior stakeholders and navigate challenging discussions
An aptitude for delivering creative as well as innovative solutions
The ideal candidate will also have:
An interest in developing new business (this activity can take several different forms depending on relative experience and rank)
It is expected that applicants will be able to work independently, developing excellent relationships with stakeholders internally and externally, and delivering the highest customer service and business standards
Excellent interpersonal and team working skills; a natural integrator, comfortable navigating across system finance, service design, governance, capacity and workforce modelling and operational excellence
A drive for personal and professional progression
Prior consulting experience with a large consultancy firm or internal consultancy function would be highly desirable
Lean Black Belt certified desirable
Facilitating workshops, providing compelling, evidence-based insights and helping to manage complex and senior stakeholders. We pride ourselves on partnering with clients, providing a service that delivers real and long-lasting value.
Our Operations and Improvement consultants are expected to be hands-on, working together with our clients to bring energy, direction and expertise in helping to solve the most difficult operational and supply chain challenges.
In addition to the formal benefits set out below, we are passionate about the personal and career development of our consultants. Our team is committed to providing the opportunities, support, training and coaching required at all levels to ensure our consultants can all achieve their potential.
We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.
Apply today by completing our online application
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Please be aware that some of our UK roles at PA Consulting require a UK security clearance.
All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK.
We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying.
Additional Information
Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.
Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.
We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:
Health and lifestyle perks accompanying private healthcare
25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
Generous company pension scheme
Opportunity to get involved with community and charity-based initiatives
Annual performance-based bonus
PA share ownership
Tax efficient benefits (cycle to work, give as you earn)
We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.
Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
We believe in the power of ingenuity to build a positive human future.
As strategies, technologies, and innovation collide, we create opportunity from complexity.
Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are about 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
PA. Bringing Ingenuity to Life.
Offices: PA Consulting Group, 10 Bressenden Place, London, London SW1E 5DN , GB · Jakobsbergsgatan 17, Stockholm, Stockholm County SE 111 44, SE · Portland Towers, Goteborg Plads 1, Copenhagen, Nordhavn DK-2150, DK · Papendorpseweg 97, Utrecht, Utrecht 3528 BJ, NL · Back Lane, Melbourn, England SG8 6DD, GB
We believe in the power of ingenuity to build a positive human future.
As strategies, technologies, and innovation collide, we create opportunity from complexity.
Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are about 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
PA. Bringing Ingenuity to Life.
Offices: PA Consulting Group, 10 Bressenden Place, London, London SW1E 5DN , GB · Jakobsbergsgatan 17, Stockholm, Stockholm County SE 111 44, SE · Portland Towers, Goteborg Plads 1, Copenhagen, Nordhavn DK-2150, DK · Papendorpseweg 97, Utrecht, Utrecht 3528 BJ, NL · Back Lane, Melbourn, England SG8 6DD, GB