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Outfest logoOutfest

NEXT Box Office Associate (3)

Los Angeles, California, United States · Hybrid

Entry level

Roles and Responsibilities Position Type: Seasonal Part Time Hourly Department: Box Office Reports to: Box Office Manager & Box Office Coordinator Location: Los Angeles, CA (Hybrid) Start Date: July 22, 2026 End Date: Ju…

Skills: Ticketing Operations, Customer Service, Elevent, Google Workspace, Volunteer Management

Outfest logo

NEXT Box Office Associate (3)

Outfest

Los Angeles, California, United States • Hybrid

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Entry level

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  • Contract
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

The Box Office Associate manages ticketing operations and on-site patron services using the Elevent system to ensure a welcoming guest experience. Responsibilities include supervising volunteers, handling ticket fulfillment, and coordinating with production and marketing teams.

Requirements

Candidates must have previous experience in box office or ticketing operations and proficiency with ticketing platforms and Google Workspace. Strong customer service skills and a commitment to LGBTQ inclusivity and accessibility are required.

Full job description

Roles and Responsibilities

Position Type: Seasonal Part Time Hourly

Department: Box Office

Reports to: Box Office Manager & Box Office Coordinator

Location: Los Angeles, CA (Hybrid)

Start Date: July 22, 2026

End Date: July 26, 2026

General Expectations: This position is fully in-person during the festival. Scheduling will be based on event and departmental needs and coordinated with the Box Office Team. Occasional in-person meetings prior to the event may be required. Any external commitments that could impact shift availability should be communicated to your supervisor as early as possible.

Compensation: $22/hr

Benefits: This is a part-time position during Outfest’s reconstruction phase. As such, no traditional benefits (such as health insurance or paid time off) are currently offered.

This position is non-exempt and all authorized hours worked will be paid in accordance with applicable wage and hour laws.

Roles and Responsibilities

Position Summary: The Box Office Associate supports OutfestNEXT’s ticketing and on-site patron services to ensure a smooth and welcoming experience for attendees, filmmakers, partners, and guests. Working closely with the Box Office Manager and Operations team, this role handles ticketing operations, customer service, volunteer support, and day-of troubleshooting.

  • Assist with the festival ticketing system (Elevent), including:
    • Building program and venue schedules
    • Managing ticket and membership inventory
    • Pulling reports and troubleshooting user issues
  • Support Production & Operations with Box Office setup and logistics, including equipment, connectivity, and supplies.
  • Assist with ticket/pass fulfillment for members, partners, and sponsors, collaborating with Development & Sponsorship teams.
  • Supervise and support Box Office Volunteers during festival dates.
  • Staff the in-person Box Office to provide excellent customer service, responding to ticketing issues and accessibility needs.
  • Manage the standby seating process, working closely with Theater Managers on availability updates.
  • Maintain consistent communication with Marketing regarding schedule changes and audience alerts.
  • Answer ticketing inquiries via phone and digital channels.
  • Support the preparation of daily sales, attendance reporting, and post-event archival documentation.
  • Participate in drafting the Final Report summarizing Box Office operations.

Qualifications

  • Previous experience in Box Office, Ticketing Operations, or Patron Services.
  • Experience with ticketing platforms required; Elevent preferred.
  • Excellent customer service and communication skills, with ability to remain calm under pressure (rush lines, sold-out screenings, VIPs, etc.).
  • Strong technical proficiency with Google Workspace; familiarity with CRM/database systems (e.g., FileMaker Pro) a plus.
  • Organized, detail-oriented, and adaptable in fast-paced environments.
  • Ability to lead and assist volunteers in real-time decision-making.
  • Ability to work independently and take initiative.
  • Ability to work evenings and weekends during the event
  • Access to transportation preferred, not required.
  • Commitment to accessibility, inclusivity, and delivering exceptional guest experiences.
  • A commitment to Outfest’s mission and an understanding of its programs and their role in the broader LGBTQ movement.

Related keywords

EleventGoogle WorkspaceFileMaker ProTicketingBox OfficePatron ServicesLGBTQCRMEvent LogisticsCustomer ServiceVolunteer CoordinationAttendance Reporting

About Outfest

LinkedInVisit site

Outfest creates visibility to diverse LGBTQIA+ stories & empowers storytellers, building empathy to drive social change.

Industry
Non-profit Organizations
Company size
11-50 employees
Founded
1982
Headquarters
Los Angeles, California
LinkedIn followers
2,551

Outfest protects our past, showcases our present, and nurtures our future by fostering artistic expression of gender, sexuality and LGBTQ culture and its transformative social impact on the world. - - - - - - - - - - - - Outfest is the leading organization showcasing, nurturing and preserving lesbian, gay, bisexual, transgender, and queer film images and artistry. For 38 years Outfest has led the charge, spotlighting emerging talent, creating community between filmmakers and audiences and offering a world-class forum for stories that reflect and often transform LGBTQ lives. Since its founding in 1982, Outfest has showcased over 4,500 films for audiences well over half a million people. Our festivals, year-round screening series and special events bring together film lovers, innovative artists, celebrities, entertainment industry professionals … and some of the hottest parties around! Outfest is also the only nonprofit organization dedicated to ensuring that the extensive but threatened LGBT film heritage is preserved. Since the beginning of the struggle for LGBTQ equality, visionary filmmakers have recorded their lives, challenges and triumphs on film. Outfest is committed to saving, preserving and providing access to that precious, affirming heritage for generations to come. Outfest is a 501(c)(3) nonprofit organization.

Offices: 5482 Wilshire Blvd, #1537, Los Angeles, California 90036, US

filmfilmmakingindependentfilmdigitallgbtlgbtqdiversitymediaentertainmentequality
View all jobs at Outfest

About Outfest

LinkedInVisit site

Outfest creates visibility to diverse LGBTQIA+ stories & empowers storytellers, building empathy to drive social change.

Industry
Non-profit Organizations
Company size
11-50 employees
Founded
1982
Headquarters
Los Angeles, California
LinkedIn followers
2,551

Outfest protects our past, showcases our present, and nurtures our future by fostering artistic expression of gender, sexuality and LGBTQ culture and its transformative social impact on the world. - - - - - - - - - - - - Outfest is the leading organization showcasing, nurturing and preserving lesbian, gay, bisexual, transgender, and queer film images and artistry. For 38 years Outfest has led the charge, spotlighting emerging talent, creating community between filmmakers and audiences and offering a world-class forum for stories that reflect and often transform LGBTQ lives. Since its founding in 1982, Outfest has showcased over 4,500 films for audiences well over half a million people. Our festivals, year-round screening series and special events bring together film lovers, innovative artists, celebrities, entertainment industry professionals … and some of the hottest parties around! Outfest is also the only nonprofit organization dedicated to ensuring that the extensive but threatened LGBT film heritage is preserved. Since the beginning of the struggle for LGBTQ equality, visionary filmmakers have recorded their lives, challenges and triumphs on film. Outfest is committed to saving, preserving and providing access to that precious, affirming heritage for generations to come. Outfest is a 501(c)(3) nonprofit organization.

Offices: 5482 Wilshire Blvd, #1537, Los Angeles, California 90036, US

filmfilmmakingindependentfilmdigitallgbtlgbtqdiversitymediaentertainmentequality
View all jobs at Outfest

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