Evergreen Park, Illinois, United States · On-site
Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focu…
Skills: Patient Registration, Insurance Verification, Customer Service, Microsoft Office, Problem Solving
Rockford, Illinois, United States · On-site
Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focu…
Skills: Patient Registration, Insurance Verification, Customer Service, Microsoft Office, Problem Solving
Pontiac, Illinois, United States · On-site
Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focu…
Skills: Patient Registration, Insurance Verification, Customer Service, Microsoft Office, Problem Solving
Peoria, Illinois, United States · On-site
Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focu…
Skills: Specimen Processing, Sample Triage, Patient Identification, Electronic Medical Records, Microsoft Office
Peoria, Illinois, United States · On-site
Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well…
Skills: Unarmed Patrol, Alarm System Monitoring, Investigation Assistance, Interpersonal Communication, Microsoft Office
Streator, Illinois, United States · On-site
Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well…
Skills: Safe Driving, Vehicle Maintenance, Interpersonal Skills, Communication Skills, Organization
Ottawa, Illinois, United States · On-site
Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focu…
Skills: Recreational Therapy Planning, Program Implementation, Interpersonal Skills, Communication Skills, Microsoft Software Proficiency
Peoria, Illinois, United States · On-site
Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focu…
Skills: Computerized Maintenance Management System (CMMS), Alternative Equipment Maintenance (AEM), Regulatory Compliance, Capital Planning, Life-cycle Management
Peoria, Illinois, United States · On-site
Total Rewards About Pointcore, Inc. Pointcore serves the healthcare industry through proven excellence in key services that enable patient care including technology services (application, IT, network and cybersecurity), …
Skills: Pharmaceutical Order Picking, Epic Willow, Cold Chain Management, Drug Distribution, 340B Compliance
Bloomington, Illinois, United States · On-site
Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focu…
Skills: Medication Dispensing, I.V. Solution Preparation, Pharmaceutical Terminology, Arithmetic Calculations, Computer Skills
Bloomington, Illinois, United States · On-site
Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focu…
Skills: Patient Registration, Insurance Verification, Customer Service, Microsoft Office, Problem Solving
Evergreen Park, Illinois, United States · On-site
Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focu…
Skills: Interpersonal Skills, Communication Skills, Microsoft Software, Analytical Skills, Problem Solving
Dixon, Illinois, United States · On-site
Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focu…
Skills: Billing, Payment Posting, Accounts Receivable, Revenue Cycle Management, Interpersonal Communication
Bloomington, Illinois, United States · On-site
Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focu…
Skills: Food Handling, Sanitation, Customer Service, Computer Competency, Kitchen Maintenance
Peoria, Illinois, United States · On-site
Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well…
Skills: Patient Assessment, Care Coordination, Psychological Support, Electronic Medical Records, Microsoft Office
Peoria, Illinois, United States · On-site
Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well…
Skills: Patient Assessment, Care Coordination, Psychological Support, Electronic Medical Records, Microsoft Office
Monmouthshire, Wales, United Kingdom · On-site
Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focu…
Skills: Interpersonal skills, Communication skills, Microsoft software, Analytical skills, Problem-solving skills
Peoria, Illinois, United States · On-site
Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focu…
Skills: Interpersonal Communication, Microsoft Software, Electronic Medical Records, Electronic Communications, Patient Monitoring
Escanaba, Michigan, United States · On-site
Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focu…
Skills: Care Coordination, Patient Assessment, Psychological Support, Electronic Medical Record, Microsoft Office
Escanaba, Michigan, United States · On-site
Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focu…
Skills: Clinical duties, Administrative support, Patient care, Interpersonal communication, Microsoft software
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The Patient Access Associate manages patient registration, ensuring accurate medical records, demographics, and insurance coverage. They serve as the first point of contact to explain financial responsibilities and services to patients and families.
Requires a high school diploma or GED and at least one year of experience in a clerical or customer service setting. Preferred candidates have three years of experience and knowledge of medical coding such as CPT4 and ICD9/10.
OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.
Expected pay for this position is $21.25-25.00/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.
This job is located in Evergreen Park,IL
Monday - Friday 11:00pm to 7:30am; with Rotating weekends and holidays
32 hours a week- 3rd shift
POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.
REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months
PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology
OSF HealthCare is an Equal Opportunity Employer.
Serving with the greatest care and love.
OSF HealthCare is an integrated health system founded by The Sisters of the Third Order of St. Francis and headquartered in Peoria, Illinois. The system includes 18 inpatient facilities encompassing 16 licensed hospitals, two of which operate dual campuses in separate communities. Among these hospitals, 10 are acute care facilities, five are critical access hospitals and one is a continuing care facility. OSF has 2,141 licensed beds throughout Illinois and Michigan. OSF employs more than 27,000 Mission Partners across 170+ locations. These include OSF HealthCare Children’s Hospital of Illinois, the third largest pediatric hospital in the state, and OSF OnCall, its digital health operating entity that offers hospital-at-home care. In addition, OSF operates two colleges of nursing; OSF Home Care Services, an extensive network of home health and hospice services; Pointcore, Inc., which is composed of health care-related businesses; and OSF HealthCare Foundation, the philanthropic arm of the organization. Advances in health care transformation take place through OSF Innovation as well as OSF Ventures, which provides investment capital for promising health care innovation startups. OSF HealthCare has been recognized by Fortune as one of the most innovative companies in the country. That same commitment to innovation extends to how OSF supports and invests in its Mission Partners. OSF consistently earns recognition for showing dedication to Mission Partner well-being: •America’s Best-in-State Employers | Forbes Magazine | 2018-2026 •150 Top Places to Work in Healthcare | Becker’s Healthcare | 2019, 2022-2025 •Best Employers for Women | Forbes Magazine | 2020 OSF HealthCare is an Equal Opportunity Employer (EOE). By engaging with this page, you acknowledge and agree to follow our social media terms of use, which you can find here: https://www.osfhealthcare.org/patients-visitors/terms-conditions/social-terms
Offices: 124 SW Adams St, Peoria, Illinois 61602, US · 2200 E Washington St, Bloomington, IL 61701, US · 1 Saint Anthonys Way, Alton, Illinois 62002, US · 812 N Logan Ave, Danville, Illinois 61832, US · 3401 Ludington St, Escanaba, Michigan 49829, US
Serving with the greatest care and love.
OSF HealthCare is an integrated health system founded by The Sisters of the Third Order of St. Francis and headquartered in Peoria, Illinois. The system includes 18 inpatient facilities encompassing 16 licensed hospitals, two of which operate dual campuses in separate communities. Among these hospitals, 10 are acute care facilities, five are critical access hospitals and one is a continuing care facility. OSF has 2,141 licensed beds throughout Illinois and Michigan. OSF employs more than 27,000 Mission Partners across 170+ locations. These include OSF HealthCare Children’s Hospital of Illinois, the third largest pediatric hospital in the state, and OSF OnCall, its digital health operating entity that offers hospital-at-home care. In addition, OSF operates two colleges of nursing; OSF Home Care Services, an extensive network of home health and hospice services; Pointcore, Inc., which is composed of health care-related businesses; and OSF HealthCare Foundation, the philanthropic arm of the organization. Advances in health care transformation take place through OSF Innovation as well as OSF Ventures, which provides investment capital for promising health care innovation startups. OSF HealthCare has been recognized by Fortune as one of the most innovative companies in the country. That same commitment to innovation extends to how OSF supports and invests in its Mission Partners. OSF consistently earns recognition for showing dedication to Mission Partner well-being: •America’s Best-in-State Employers | Forbes Magazine | 2018-2026 •150 Top Places to Work in Healthcare | Becker’s Healthcare | 2019, 2022-2025 •Best Employers for Women | Forbes Magazine | 2020 OSF HealthCare is an Equal Opportunity Employer (EOE). By engaging with this page, you acknowledge and agree to follow our social media terms of use, which you can find here: https://www.osfhealthcare.org/patients-visitors/terms-conditions/social-terms
Offices: 124 SW Adams St, Peoria, Illinois 61602, US · 2200 E Washington St, Bloomington, IL 61701, US · 1 Saint Anthonys Way, Alton, Illinois 62002, US · 812 N Logan Ave, Danville, Illinois 61832, US · 3401 Ludington St, Escanaba, Michigan 49829, US
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