Waterloo, Ontario, Canada · On-site
$72k–$108k/yr
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Prompt Engineering, AI Architecture, Retrieval-Augmented Generation (RAG), Agentic Workflows, API Integrations
Sofia, Sofia-City, Bulgaria · On-site
Hiring Manager: Elizabet Vladimirova Talent Acquisition Advisor: Andreea Dovleac Job Code Level: TEP3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—power…
Skills: Technical Support, Cybersecurity, Troubleshooting, Windows OS, Linux OS
Makati, National Capital District, Philippines · On-site
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Pipeline Management, Quote Preparation, Upsell Identification, Order Lifecycle Management, Customer Relationship Management
Amstelveen, North Holland, Netherlands · On-site
Hiring Manager: Ari-Martti Pohtola Talent Acquisition Advisor: Lea Mencner Job Code Level: ICP3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering in…
Skills: Data Center Design, Infrastructure Architecture, Capacity Planning, Compute and Storage, Networking
Bangalore, Karnataka, India · On-site
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: OpenText VIM, SAP Workflow, ABAP Programming, SAP R/3, S4/HANA
Brook Park, Ohio, United States · On-site
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Power Systems Design, HVAC Systems, Infrastructure Management, Project Leadership, Sustainability Integration
Waterloo, Ontario, Canada · On-site
$87k–$130k/yr
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Cybersecurity Governance, Risk Management, Compliance, Vulnerability Management, Phishing Simulation
United Kingdom · Remote OK
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Consultative Selling, B2B Sales, Pipeline Generation, Client Presentations, Territory Planning
Grasbrunn, Bavaria, Germany · Remote OK
OPENTEXT - THE INFORMATION COMPANY Als der weltweit führende Anbieter softwarebasierter Lösungen für Enterprise Information Management (EIM) bietet OpenText ein umfangreiches Portfolio an Produkten, Dienstleistungen und …
Skills: Enterprise Software Sales, Professional Services Sales, Pipeline Management, Technical Proposal Creation, Stakeholder Management
Mississauga, Ontario, Canada · On-site
$118k–$168k/yr
Hiring Manager: Wenjie Yao Talent Acquisition Advisor: Krunal Patel Job Code Level: DSP4 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovatio…
Skills: C++, C#, Java, Applied Cryptography, Systems Programming
Australia · Hybrid
Hiring Manager: Brandon Voight Talent Acquisition Advisor: Ruby Huang Job Code Level: SGP4 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovat…
Skills: Enterprise Information Management, Cloud Transformation, Strategic Account Management, Matrix Leadership, Government Relations
Makati, National Capital District, Philippines · On-site
Hiring Manager: Raymund Parchamento Talent Acquisition Advisor: Donn Plaza Job Code Level: TR-DRC-P2 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—poweri…
Skills: Account Management, Up-selling, Customer Relationship Management, Sales Forecasting, Escalation Handling
Makati, National Capital District, Philippines · On-site
Hiring Manager: Raymund Parchamento Talent Acquisition Advisor: Donn Plaza Job Code Level: TR-DRC-P2 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—poweri…
Skills: Account Management, Up-selling, Customer Relationship Management, Sales Forecasting, Escalation Handling
Mississauga, Ontario, Canada · On-site
$118k–$168k/yr
Hiring Manager: Wenjie Yao Talent Acquisition Advisor: Krunal Patel Job Code Level: DSP4 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovatio…
Skills: C++, C#, Java, Applied Cryptography, Systems Programming
Waterloo, Ontario, Canada · On-site
$47k–$70k/yr
Hiring Manager: Kaylie Warden Talent Acquisition Advisor: Chitra Menon Job Code Level: TNP2 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innova…
Skills: Project Coordination, Business Analysis, User Acceptance Testing, Root Cause Analysis, Stakeholder Management
Bangalore, Karnataka, India · On-site
Hiring Manager: Rajesh Ch Talent Acquisition Advisor: Srinivas Mungara Job Code Level: CVP3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innova…
Skills: Customer Success Management, Service Delivery, ITIL, Cloud Technology, Escalation Management
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The role involves diagnosing complex application issues and building automation workflows to reduce manual support toil. Additionally, the specialist will develop AI-assisted tooling for log analysis and train support teams on AI tool adoption.
Candidates need over 5 years of experience in support or software engineering with a focus on AI/LLM applications and prompt engineering. A Bachelor's degree in Computer Science and proficiency in Python, Bash, and EDI standards are required.
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
We are seeking an experienced Senior Cloud Support Specialist with a focus on Automation and AI to serve as the critical bridge between our Business Network customers, internal support operations, and core engineering teams. In this role, you will diagnose and resolve complex application and integration issues, build and maintain automation workflows, and help us integrate AI-driven tooling into day-to-day support operations.
YOU ARE GREAT AT
WHAT YOU NEED TO SUCCEED
ONE LAST THING
OpenText is more than just a corporation—it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $72,160- $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
Information Reimagined
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management. OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations. At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together. By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity. Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.
Offices: 275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA · 38 Leek Crescent, Richmond Hill, Ontario L4B 4N8, CA · 420 Thames Valley Park Drive, Thames Valley Park, Reading, Berkshire RG6 1PU, GB · 385 Interlocken Crescent, Broomfield, Colorado 80021, US · MindSpace IT Park, Hi-Tec City, Hyderabad, Telangana 500081, IN
Information Reimagined
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management. OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations. At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together. By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity. Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.
Offices: 275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA · 38 Leek Crescent, Richmond Hill, Ontario L4B 4N8, CA · 420 Thames Valley Park Drive, Thames Valley Park, Reading, Berkshire RG6 1PU, GB · 385 Interlocken Crescent, Broomfield, Colorado 80021, US · MindSpace IT Park, Hi-Tec City, Hyderabad, Telangana 500081, IN
