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Full-time
bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
The Senior Program Manager will lead complex, cross-functional initiatives to transform and optimize global fulfillment operations for software products. This role involves partnering with senior stakeholders to define strategy, monitor KPIs, and ensure operational excellence across global systems.
Requirements
Candidates must have 7+ years of experience in program management or business operations within a global technology environment. Strong expertise in process design, systems integration, and the ability to influence senior stakeholders are essential requirements.
Full job description
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact
As a Senior Program Manager within Fulfillment Operations, you will play a critical role in shaping and scaling the global fulfillment strategy for both license and cloud software products. You will lead complex, cross-functional programs that drive operational excellence, improve client outcomes, and enable business growth. This role operates at the intersection of strategy and execution - partnering with senior stakeholders across Sales, Client Experience, IT, and Operations to design, implement, and continuously optimize fulfillment processes and capabilities at a global scale.
What the Role Offers
Lead strategic programs and initiatives to transform and optimize global fulfillment processes, including software licensing, entitlement, and delivery capabilities (e.g., SLD, CT, OTSM, and related systems)
Partner with senior stakeholders across Fulfillment Operations, Sales, Support, and IT to define priorities, align on outcomes, and drive execution against business objectives
Drive end-to-end program delivery, including planning, requirements definition, design, testing, deployment, and post-implementation optimization for medium to highly complex initiatives
Establish and monitor key performance indicators (KPIs) to measure program success, identify opportunities for improvement, and ensure alignment with organizational goals
Act as a trusted advisor and subject matter expert for fulfillment processes, representing regional and global operational needs in strategic discussions and decision-making forums
Lead cross-functional collaboration to gather and translate business requirements into scalable process and system solutions, ensuring alignment across multiple geographies and functions
Manage risks, dependencies, and issue resolution, proactively identifying and addressing challenges that may impact program delivery or client outcomes
Drive operational rigor and governance, including SOX compliance, process adherence, and standardized global practices
Develop and deliver executive-level communications, including status updates, program reviews, and business case recommendations
Champion continuous improvement, leveraging data, stakeholder feedback, and industry best practices to evolve fulfillment capabilities and client experience
Enable organizational readiness and adoption through training, documentation, and change management across global teams
What You Need to Succeed
7+ years of experience in program management, business operations, or process transformation, preferably within a global technology or software organization
Proven experience leading complex, cross-functional programs in a matrixed, multinational environment
Strong expertise in business process design, optimization, and systems integration, ideally within fulfillment, order management, or software licensing domains
Demonstrated ability to influence senior stakeholders and drive alignment across diverse teams and priorities
Strong analytical mindset with experience using data and metrics to drive decision-making and continuous improvement
Exceptional communication and executive presentation skills, including the ability to translate complex concepts into clear business narratives
High level of ownership, accountability, and adaptability, with the ability to navigate ambiguity and deliver results in a fast-paced environment
Experience working with enterprise systems and tools supporting fulfillment processes (e.g., licensing platforms, CRM, support systems)
Bachelor’s degree or equivalent experience
One Last Thing
At OpenText, we operate with a strong sense of ownership, collaboration, and purpose. This role is a unique opportunity to influence global fulfillment strategy, partner with senior leaders, and deliver programs that have meaningful impact across the organization and client experience.
If you are passionate about driving operational excellence, leading transformational initiatives, and working at scale in a global environment, we’d love to hear from you.
#LI-GM1
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management.
OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations.
At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together.
By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity.
Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.
Offices: 275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA · 38 Leek Crescent, Richmond Hill, Ontario L4B 4N8, CA · 420 Thames Valley Park Drive, Thames Valley Park, Reading, Berkshire RG6 1PU, GB · 385 Interlocken Crescent, Broomfield, Colorado 80021, US · MindSpace IT Park, Hi-Tec City, Hyderabad, Telangana 500081, IN
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management.
OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations.
At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together.
By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity.
Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.
Offices: 275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA · 38 Leek Crescent, Richmond Hill, Ontario L4B 4N8, CA · 420 Thames Valley Park Drive, Thames Valley Park, Reading, Berkshire RG6 1PU, GB · 385 Interlocken Crescent, Broomfield, Colorado 80021, US · MindSpace IT Park, Hi-Tec City, Hyderabad, Telangana 500081, IN