Waterloo, Ontario, Canada · On-site
Hiring Manager: Denise Martin Talent Acquisition Advisor: Laura DeLuca Job Code Level: CVP2 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innova…
Skills: Client Relationship Management, Service Delivery Management, Escalation Management, Reporting, Analytics
Canada · Remote OK
$100k–$150k/yr
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Enterprise software sales, SaaS, Cloud, Cybersecurity, Information management
Canada · Remote OK
$150k–$225k/yr
Hiring Manager: Mike Osmun Talent Acquisition Advisor: Jodie Brown Job Code Level: SMP4 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation…
Skills: Enterprise technology sales, Strategic account management, Complex solution selling, C-suite engagement, Revenue growth
Broomfield, Colorado, United States · Remote OK
$177k–$265k/yr
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: B2B campaign marketing, Demand marketing, Team leadership, Pipeline management, 6Sense
Makati, National Capital District, Philippines · On-site
Hiring Manager: Leandro Barroso Talent Acquisition Advisor: Donn Plaza Job Code Level: GGM3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innova…
Skills: Facilities Management, Workplace Strategy, Corporate Real Estate, Budget Management, Vendor Management
United States · Remote OK
$110k–$140k/yr
Hiring Manager: Rob Neibauer Talent Acquisition Advisor: Cheri McCormick Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming …
Skills: Enterprise software sales, SaaS, Cloud, Cybersecurity, Information management
United States · Remote OK
$110k–$140k/yr
Hiring Manager: Dean Revard Talent Acquisition Advisor: Cheri McCormick Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming w…
Skills: Enterprise software sales, SaaS sales, Cloud sales, Cybersecurity sales, Information management
Germany · Remote OK
OPENTEXT - THE INFORMATION MANAGEMENT COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our tea…
Skills: DevOps, Application Delivery Management, Pre-sales, Cloud Computing, ALM Octane
Waterloo, Ontario, Canada · On-site
$77k–$115k/yr
Hiring Manager: Lindsay Holland Talent Acquisition Advisor: Sadaf Jabeen Job Code Level: FGP3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering inno…
Skills: Financial analysis, Expense auditing, Compliance monitoring, Internal controls, Stakeholder management
Richmond Hill, Ontario, Canada · On-site
$87k–$130k/yr
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Technical Support, OpenText VIM, SAP R/3, SAP S/4HANA, SAP Workflow
Sofia, Sofia-City, Bulgaria · On-site
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Technical Support, Troubleshooting, Linux Systems, Networking Fundamentals, TCP/IP
Cork, Munster, Ireland · On-site
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Security Compliance, GRC, Information Security, Risk Management, IT Audit
Richmond Hill, Ontario, Canada · On-site
$118k–$168k/yr
Hiring Manager: Stephen Chan Talent Acquisition Advisor: Carrol Isaacs Job Code Level: DSP4 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innova…
Skills: C, C++, Java, Software development, Security management
Richmond Hill, Ontario, Canada · On-site
$118k–$177k/yr
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Network Design, TCP/IP, BGP, OSPF, MPLS
Richmond Hill, Ontario, Canada · On-site
$118k–$177k/yr
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Network Design, TCP/IP, BGP, OSPF, MPLS
Germany · Remote OK
Hiring Manager: Ines Piech Talent Acquisition Advisor: Michelle Benstead Job Code Level: SGP4 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering inno…
Skills: B2B Selling, Consultative Selling, Enterprise Sales, Pipeline Generation, Client Presentations
Sydney, New South Wales, Australia · On-site
Hiring Manager: Gary Ng Talent Acquisition Advisor: Allan Zhang Job Code Level: TEP3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, t…
Skills: Technical Support, Mandarin Proficiency, English Proficiency, Log Analysis, Windows Server
Waterloo, Ontario, Canada · On-site
$77k–$115k/yr
Hiring Manager: Josh Reif Talent Acquisition Advisor: Draun Raval Job Code Level: IBP3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation,…
Skills: Product Ownership, Business Analysis, Stakeholder Management, Agile Methodology, Scaled Agile Framework
Richmond Hill, Ontario, Canada · On-site
$98k–$147k/yr
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Java, Spring Boot, Python, LangChain, Retrieval-Augmented Generation (RAG)
Baden, Aargau, Switzerland · On-site
Hiring Manager: Sandrine Saintot Talent Acquisition Advisor: Christopher Brooks Job Code Level: SGP4 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—poweri…
Skills: Strategic Account Leadership, Enterprise Software Sales, SaaS, Cloud Solutions, B2B Integration
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The Service Manager is responsible for managing end-to-end client relationships and ensuring high levels of service delivery and satisfaction. They lead escalation resolution, monitor performance against SLAs, and provide data-driven insights to stakeholders.
Candidates must have a bachelor's degree and at least 5 years of experience in service management or account management. Proficiency in Microsoft Excel and Power BI is required, along with strong communication and escalation handling skills.
Hiring Manager: Denise Martin
Talent Acquisition Advisor: Laura DeLuca
Job Code Level: CVP2
Refer Your Friends!
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
The Service Manager is responsible for managing client relationships end-to-end, ensuring exceptional service program delivery and client satisfaction. This role serves as a trusted advisor to clients, proactively managing service performance, leading escalation resolution, and delivering data-driven insights through reporting and analytics. The ideal candidate possesses strong communication skills, advanced Microsoft Office capabilities, expertise in Excel and Power BI, and the ability to adapt to a variety of client and operational needs.
YOU ARE GREAT AT
Client Relationship Management
Service Delivery Management
Escalation Management
Reporting & Analytics
Stakeholder Collaboration
WHAT IT TAKES TO SUCCEED
Preferred Qualifications
ONE LAST THING
OpenText is more than a global technology leader—we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $60,000- $90,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
Information Reimagined
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management. OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations. At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together. By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity. Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.
Offices: 275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA · 38 Leek Crescent, Richmond Hill, Ontario L4B 4N8, CA · 420 Thames Valley Park Drive, Thames Valley Park, Reading, Berkshire RG6 1PU, GB · 385 Interlocken Crescent, Broomfield, Colorado 80021, US · MindSpace IT Park, Hi-Tec City, Hyderabad, Telangana 500081, IN
Information Reimagined
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management. OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations. At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together. By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity. Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.
Offices: 275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA · 38 Leek Crescent, Richmond Hill, Ontario L4B 4N8, CA · 420 Thames Valley Park Drive, Thames Valley Park, Reading, Berkshire RG6 1PU, GB · 385 Interlocken Crescent, Broomfield, Colorado 80021, US · MindSpace IT Park, Hi-Tec City, Hyderabad, Telangana 500081, IN
