San Francisco, California, United States · Hybrid
$279k–$310k/yr
About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in max…
Skills: Operational Leadership, Systems Thinking, Vendor Management, Capacity Planning, Workforce Management
San Francisco, California, United States · Hybrid
$230k–$385k/yr
About the Team With Codex we’re building an AI software engineer. One that you can pair with, delegate to, or even ask to take on future tasks proactively. Our team is a fast-moving group within OpenAI, bringing together…
Skills: Backend Software Engineering, Distributed Systems, Python, Go, Rust
United States · Remote OK
$293k–$385k/yr
About the Team OpenAI’s Cyber team works to make frontier AI safe, trusted, and transformative for developers and enterprises. This team is building the security foundation for Codex: the native controls that govern what…
Skills: Product Management, Enterprise Security, Identity And Access Management, API Design, Infrastructure Security
San Francisco, California, United States · Hybrid
$216k–$240k/yr
About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in max…
Skills: Product Enablement, Launch Readiness, Team Leadership, Customer Advocacy, Cross-functional Collaboration
United States · Remote OK
$185k–$285k/yr
About the Team OpenAI, in close collaboration with our capital partners, is embarking on a journey to build the world’s most advanced AI infrastructure ecosystem. The Industrial Compute team is central to this mission, s…
Skills: Energy Technology Strategy, Infrastructure Sustainability, Clean Energy Procurement, Power Markets, Data Center Energy Strategy
San Francisco, California, United States · On-site
$293k–$385k/yr
About the Team OpenAI’s Cyber team works to make frontier AI a decisive advantage for defenders. The Cyber Blue Team is an operator-led group focused on turning real defensive problems into better models, useful products…
Skills: Product Management, Cybersecurity, AI Product Development, Detection Engineering, Threat Hunting
India · Remote OK
About the Role We are seeking an experienced and versatile India Business Marketing Lead to drive OpenAI’s enterprise and B2B marketing strategy in India. This is a critical leadership role for a full-stack B2B marketer …
Skills: B2B Marketing Strategy, Field Marketing, Customer Marketing, Partner Marketing, Go-To-Market Strategy
San Francisco, California, United States · Hybrid
$288k–$425k/yr
About the Team Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security team protects OpenAI’s technology, people, and products. We are techn…
Skills: Corporate Security Investigations, Insider Risk Management, Supply Chain Security, Counterintelligence, Cyber Investigations
San Francisco, California, United States · Hybrid
$162k–$180k/yr
About the Team The Treasury team is responsible for protecting liquidity, enabling scale, maintaining strong controls, and helping the company operate with clarity and resilience. We work across finance and operational p…
Skills: Cash Management, Treasury Operations, Process Automation, Bank Account Management, Financial Forecasting
Stockholm, Sweden · Hybrid
About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.…
Skills: Technical Project Management, AI/LLM Deployment, Customer Delivery, Technical Roadmap Planning, Change Management
Dublin, Leinster, Ireland · Hybrid
About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.…
Skills: Technical Project Management, AI/LLM Deployment, Customer Delivery Leadership, Technical Roadmap Planning, Change Management
Zurich, Zurich, Switzerland · Hybrid
About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.…
Skills: Technical Project Management, AI/LLM Deployment, Customer Delivery Leadership, Technical Roadmap Planning, Change Management
Paris, Ile-de-France, France · Hybrid
About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.…
Skills: Technical Project Management, AI/LLM Deployment, Customer Delivery, Technical Roadmap Planning, Change Management
San Francisco, California, United States · Hybrid
$239k–$265k/yr
About the Team OpenAI's Go-To-Market (GTM) organization helps customers adopt and scale our AI products. As the business grows, we are looking for a strategic operator to lead high-impact GTM programs that improve execut…
Skills: GTM Strategy, Business Operations, Program Management, Management Consulting, Product Marketing
Dublin, Leinster, Ireland · On-site
$108k–$145k/yr
About the Team The IT Services and Support team is responsible for delivering seamless, efficient, and reliable workplace technology across the organization. We provide frontline IT support, run employee lifecycle operat…
Skills: MacOS, Windows, Azure AD, Jamf, Intune
London, England, United Kingdom · Hybrid
About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.…
Skills: Technical Project Management, AI/LLM Deployment, Customer Delivery, Technical Roadmap Planning, Change Management
San Francisco, California, United States · Hybrid
$172k–$240k/yr
About the Team At OpenAI, we are dedicated to building safe artificial general intelligence (AGI) to benefit all of humanity. Our mission attracts the world’s top talent in science, engineering, and business to address o…
Skills: Technical Sourcing, Candidate Pipeline Management, Passive Candidate Engagement, LinkedIn Recruiter, Applicant Tracking Systems
Madrid, Community of Madrid, Spain · Hybrid
About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.…
Skills: Technical Project Management, AI/LLM Deployment, Customer Delivery Leadership, Technical Roadmap Planning, Change Management
San Francisco, California, United States · Hybrid
$234k–$260k/yr
About the Team OpenAI’s Strategic Finance organization provides financial insights and guidance to support the company’s long-term strategy and ambitious growth. We work across Partnerships, GTM, Product, Compute, and Op…
Skills: Financial Modeling, Deal Structuring, Strategic Planning, P&L Management, Revenue Forecasting
Seattle, Washington, United States · Hybrid
$441k–$490k/yr
About the Team The Statsig team within OpenAI builds the experimentation, feature rollout, dynamic configuration, and analytics systems that help OpenAI ship products with speed, safety, and evidence. Our work sits on th…
Skills: Engineering Leadership, Product Strategy, Technical Architecture, Organizational Design, Developer Experience
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Lead frontline operations and vendor management to improve service health and capacity through automation and organizational design. Own end-to-end service governance and partner with engineering teams to embed LLM-powered tools into support workflows.
Requires 8+ years of experience leading support operations with a proven track record of scaling automation and driving performance in high-growth tech environments. Must be proficient in operational data, systems thinking, and translating support needs into technical requirements.
The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from individual customers to early-stage startups and established global enterprises. Given OpenAI’s breakneck shipping cadence and growth – and the expectation that it will only accelerate – our ability to architect automation systems and agentic workflows for scale is central to our ability to maintain exceptional support quality in the face of AGI.
We are seeking a Support Operations Lead who combines operational leadership, systems thinking, vendor management, and hands-on execution. You’ll own service health, automation programs, partner and vendor management. In addition to delivering high-quality service, you’ll identify opportunities to reduce manual work, experiment with tools and help operationalize AI across support at scale.
This is not a traditional support operations lead role. We’re looking for someone to help us define the future of support, who thrive at the intersection of team/project management, systems building, data science/engineering, and with deep craft experience in the support operations space.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
Lead and evolve organizational design for our frontline operations across partner and vendor management, coaching teams to expand automation and deliver measurable capacity gains.
Lead multi-site partner management, including commercial ownership, capacity planning and workforce management, QBRs, and performance recovery.
Own end-to-end service governance for partner and vendor teams, including automation rate, cost to serve, first-response time, productivity, and quality.
Set standards for how work gets done at scale, replacing one-off fixes with reusable systems.
Upskill teams and partner with Automation Engineering, Support Engineering, and Fraud & Risk to embed LLM-powered tools into frontline workflows.
Have 8+ years of experience leading support operations teams and a strong track record of coaching, driving accountability, and improving performance and automation adoption at scale
Are comfortable managing a team while staying hands-on in solving ambiguous operational problems.
Are fluent in operational data and technical collaboration, able to define metrics, interpret dashboards, design experiments, and partner with engineering and data teams to turn ambiguous support problems into scalable systems.
Think in systems, using process design, data, tooling, and automation to reduce manual work and create durable capacity.
Can partner credibly with technical teams and translate support needs into clear requirements, owning problem definition, adoption, change management, and operational outcomes
Are energized by building structure in a high-growth environment where the support model, tooling, and partner strategy are still evolving.
Have scaled support operations through organizational design and tooling in a high-growth technology company without compromising quality.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Offices: San Francisco, CA 94110, US
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Offices: San Francisco, CA 94110, US
