Dublin, Leinster, Ireland · Hybrid
About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand t…
Skills: Digital Advertising, Account Management, Customer Success, Relationship Management, Strategic Recommendations
San Francisco, California, United States · Hybrid
$207k–$335k/yr
About the Team The compute infrastructure team runs the GPU fleet and large-scale compute clusters that serve the models backing ChatGPT and the API, while also supporting training workloads for our next generation model…
Skills: Program Management, WAN Infrastructure, Network Readiness, Risk Management, Vendor Management
San Francisco, California, United States · Hybrid
$141k–$285k/yr
About the Team Industrial Compute is building the world's most advanced AI infrastructure. Working alongside our capital partners, engineering teams, and construction organizations, we design and deliver large-scale, mis…
Skills: BIM Coordination, Revit, Navisworks, AutoCAD, Civil 3D
Singapore · Hybrid
About the Team OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enter…
Skills: Technical Account Management, Generative AI Consulting, Solutions Architecture, Enterprise SaaS Adoption, OpenAI API
San Francisco, California, United States · Hybrid
$333k–$370k/yr
About the role We are building a higher education researcher motion that helps funded labs adopt OpenAI across core research workflows. This role will develop relationships with principal investigators, researchers, rese…
Skills: Business Development, Program Management, Partnerships, Technical Go-To-Market, Stakeholder Management
San Francisco, California, United States · Hybrid
$234k–$260k/yr
About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support tea…
Skills: Technical Support Engineering, Software Engineering, Leadership, Systems Building, Technical Troubleshooting
San Francisco, California, United States · Hybrid
$374k–$415k/yr
About the Team The ChatGPT Consumer Marketing team helps people understand, adopt, and get lasting value from one of the world’s most widely used AI products. We work across product, brand, creative, growth, media, lifec…
Skills: Go-to-market Strategy, Product Marketing, Brand Marketing, Growth Marketing, Performance Marketing
San Francisco, California, United States · Hybrid
$266k–$295k/yr
About The Team OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission. The Technical Accounting team plays a crucial role in helping OpenAI navigate complex, judgmenta…
Skills: Technical Revenue Accounting, ASC 606, U.S. GAAP, Deal Structuring, Financial Reporting
New York, New York, United States · Hybrid
$251k–$335k/yr
About the Team The Technical Success team is responsible for helping OpenAI’s customers realize meaningful and sustained value from our technology. We partner closely with customers throughout their deployment journey, h…
Skills: People Leadership, AI Deployment, Solution Architecture, Enterprise Software Deployment, Technical Account Management
San Francisco, California, United States · Hybrid
$230k–$325k/yr
About the Team The Privacy Engineering team builds the systems and technical foundations that govern how user data is understood, retained, accessed, and used across OpenAI. We partner with Product, Data, Infrastructure,…
Skills: Systems Design, Data Governance, Privacy Engineering, API Design, Metadata Systems
San Francisco, California, United States · Hybrid
$197k–$280k/yr
About the Team The Ecosystem AI Deployment Engineering (ADE) team supports strategic partners as they build high-quality technical integrations into ChatGPT and Codex. Our goal is to create products users depend on, driv…
Skills: Software Engineering, API Design, Backend Services, OAuth, Distributed Systems Debugging
San Francisco, California, United States · Hybrid
$221k–$245k/yr
About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Marketing team helps deeply understand customer audiences and market dynami…
Skills: Strategic Storytelling, Product Positioning, Technical Translation, Go-To-Market Strategy, Cross-functional Collaboration
San Francisco, California, United States · Hybrid
$198k–$320k/yr
About the Team The Intelligence and Investigations team seeks to rapidly identify and mitigate abuse and strategic risks to ensure a safe online ecosystem. We are dedicated to identifying emerging abuse trends, analyzing…
Skills: Quantitative Intelligence Analysis, Trust & Safety, Security Analysis, Risk Research, Data Mining
San Francisco, California, United States · Hybrid
$198k–$294k/yr
About the Team OpenAI’s Forward Deployed Engineering (FDE) team turns research breakthroughs into production-grade systems. We embed deeply with customers to solve high-leverage problems and act as the delivery engine fo…
Skills: Technical Delivery Leadership, RTL Design, Verification, Physical Implementation, EDA Tooling
San Francisco, California, United States · Hybrid
$380k–$445k/yr
About the Team The Privacy Engineering Team at OpenAI is committed to integrating privacy as a foundational element in OpenAI's mission of advancing Artificial General Intelligence (AGI). Our focus is on all OpenAI produ…
Skills: Differential Privacy, Federated Learning, PyTorch, JAX, Secure Aggregation
San Francisco, California, United States · Hybrid
$158k–$175k/yr
About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the end-to-end flow of commercial transactions from order intake …
Skills: Credit Risk Assessment, Collections Management, Accounts Receivable, Order to Cash, DSO Reduction
San Francisco, California, United States · Hybrid
$216k–$240k/yr
About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe our research will eventually lead to artificial general intelligence, a system that can solve…
Skills: Social Media Management, Content Strategy, Product Storytelling, Educational Content Creation, Prompt Engineering
San Francisco, California, United States · Hybrid
$293k–$385k/yr
About the Team The ChatGPT Model Capabilities and Deployment team unified goal is to transform model advancements into great ChatGPT user experiences through reliable serving, rapid experimentation, safe deployment, and …
Skills: Engineering Leadership, Production Systems at Scale, AI Model Deployment, Model-Driven Product Development, Measurement Tooling
San Francisco, California, United States · Hybrid
$230k–$385k/yr
About the Team With Codex we’re building an AI software engineer. One that you can pair with, delegate to, or even ask to take on future tasks proactively. Our team is a fast-moving group within OpenAI, bringing together…
Skills: Full-stack software engineering, React, TypeScript, Python, Go
San Francisco, California, United States · Hybrid
$216k–$240k/yr
About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in max…
Skills: Product Launch Coordination, Project Management, Customer Advocacy, Cross-functional Collaboration, API Knowledge
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Manage a portfolio of advertising partners to guide them through onboarding and campaign launches on OpenAI's platform. Analyze performance data to provide actionable recommendations and collaborate cross-functionally to improve the advertiser experience.
Requires 5-10+ years of experience in digital advertising, customer success, or account management within an adtech or publisher environment. Candidates must be proficient in data querying tools like SQL and Excel to translate insights into strategic growth.
OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity.
We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.
This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.
This role is based in our Dublin office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
Identify opportunities to expand partnerships through increased product adoption and incremental investment.
Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
Surface advertiser feedback and insights to inform product improvements and long-term strategy.
Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.
Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.
Have experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
Are comfortable interpreting performance data and translating insights into strategic recommendations.
Have experience with data querying (e.g. SQL, advanced excel/GSheet)
Communicate clearly and build trust with both technical and non-technical stakeholders.
Operate with ownership and accountability in fast-moving, evolving environments.
Demonstrate sound judgment and a commitment to user trust and responsible platform growth.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Offices: San Francisco, CA 94110, US
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Offices: San Francisco, CA 94110, US
