San Francisco, California, United States · Hybrid
$158k–$175k/yr
About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake an…
Skills: Order-to-Cash, Order Management, Billing Operations, SaaS Billing Models, CPQ
San Francisco, California, United States · On-site
$293k–$325k/yr
About the Role We’re looking for a Competitive Intelligence Lead, a senior individual contributor reporting to the Head of Competitive Intelligence, to help operationalize and scale the company’s competitive intelligence…
Skills: Competitive Intelligence, Product Strategy, Market Intelligence, Strategic Analysis, GTM Enablement
San Francisco, California, United States · Hybrid
$302k–$445k/yr
About the Team OpenAI’s Hardware organization develops AI-native silicon and system-level solutions for the unique demands of advanced AI workloads. Building on efforts like Jalapeño, the team is developing future genera…
Skills: Technical Program Management, Hardware Design, Chip Development, Data Center Hardware, NPI
San Francisco, California, United States · Hybrid
$171k–$190k/yr
About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team supports OpenAI’s mission and goals by clearly and authentically explaining our …
Skills: Internal Communications, Event Coordination, Project Coordination, Stakeholder Management, Writing
San Francisco, California, United States · On-site
$342k–$445k/yr
About the Team Our Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-ed…
Skills: Thermal Simulation, CAE Tools, Multiphysics Modeling, Structural Analysis, Thermal Design
San Francisco, California, United States · On-site
$230k–$385k/yr
About the Team The Finance & Supply Chain Engineering organization includes two complementary teams. Software Engineering builds internal full-stack applications, durable agentic workflows, plugins, MCPs, and measurable …
Skills: Full-stack Engineering, Data Engineering, System Architecture, AI Agentic Workflows, API Design
San Francisco, California, United States · On-site
$347k–$490k/yr
About the Team OpenAI's research training infrastructure powers how our frontier models are trained and evaluated. The Simulation team sits at the intersection between the agentic harness that powers OpenAI's products an…
Skills: Backend Engineering, Infrastructure Systems, API Design, Systems Design, Python
San Francisco, California, United States · Hybrid
$266k–$295k/yr
About the team Special Situations at OpenAI is the company’s commercial engine for its most complex and consequential opportunities. The team operates where new verticals, partnership models, and customer motions must be…
Skills: Business Development, Strategic Partnerships, Deal Negotiation, Corporate Development, Private Equity
San Francisco, California, United States · Hybrid
$360k–$530k/yr
About the Team: OpenAI, in close collaboration with our capital partners, is embarking on a journey to build the world’s most advanced AI infrastructure ecosystem. This team is central to this mission, setting the core i…
Skills: MEP Design, Data Center Operations, Electrical Engineering, Mechanical Engineering, Critical Infrastructure Management
Tokyo, Japan · On-site
About OpenAI OpenAI is an AI research and deployment company committed to ensuring that artificial general intelligence benefits all of humanity. Our mission requires a team that brings diverse perspectives, strong judgm…
Skills: B2B Marketing, Enterprise Marketing Strategy, Demand Generation, Field Marketing, Account Based Marketing
San Francisco, California, United States · Hybrid
$239k–$265k/yr
About the Team OpenAI’s mission is to build safe artificial general intelligence (AGI) that benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals t…
Skills: Revenue Operations, Sales Operations, Strategic Finance, GTM Strategy, Performance Measurement
San Francisco, California, United States · On-site
$347k–$490k/yr
About the Team Our Cyber team builds AI systems and products that help trusted defenders understand and respond to cyber threats while improving the safety and reliability of frontier models in security-sensitive setting…
Skills: Python, TypeScript, JavaScript, ML Systems, Security Product Development
United States · Remote OK
$189k–$240k/yr
About the Team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals …
Skills: Enterprise Sales, Account Strategy, Executive Relationship Management, Oil & Gas Industry Expertise, PaaS Sales
London, England, United Kingdom · Hybrid
About the Team ChatGPT Engineering builds and operates the compute platform powering one of the world's largest AI products. Every ChatGPT conversation relies on massive GPU clusters serving inference workloads with high…
Skills: GPU Infrastructure, Distributed Systems, Kubernetes, Go, Python
India · Remote OK
About the Team We are a small and fast-moving partnerships team that shapes and executes OpenAI’s most strategic collaborations in India. We work at the intersection of product, growth, and market expansion to build impa…
Skills: Product Partnerships, Strategic Partnerships, Business Development, Commercial Negotiation, Stakeholder Management
San Francisco, California, United States · Hybrid
$234k–$260k/yr
About The Team Our mission is to bring OpenAI products to life for every customer. Demo Experience equips customer-facing teams with the experiences, systems, and confidence to make frontier capabilities tangible, releva…
Skills: Product Engineering, Technical Storytelling, LLM Agents, Software Architecture, Prototyping
San Francisco, California, United States · Hybrid
$230k–$385k/yr
About the Team ChatGPT is evolving from answering questions to becoming a deeply personalized assistant that helps people discover, create, and make decisions across everyday life. We're building new multimodal product e…
Skills: Full Stack Engineering, React, TypeScript, Next.js, Python
Sydney, New South Wales, Australia · Hybrid
About the team OpenAI’s mission is to ensure artificial general intelligence (AGI) benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one o…
Skills: Account Management, Strategic Planning, PaaS Sales, API Product Sales, C-level Communication
New York, New York, United States · Hybrid
$240k–$252k/yr
About the Role As Enterprise Sales Manager, Banking, you will build and lead a team of Account Directors focused on driving strategic growth across the world’s largest banking institutions. You’ll be a hands-on front-lin…
Skills: Enterprise Sales Leadership, Go-To-Market Strategy, Banking Industry Expertise, Pipeline Generation, Forecasting Accuracy
Dublin, Leinster, Ireland · Hybrid
About the company OpenAI’s mission is to build and ensure that safe artificial general intelligence (AGI) benefits all of humanity. This long-term undertaking brings together the world’s best scientists, engineers, and b…
Skills: Solutions Engineering, AI Platform Technologies, Technical Leadership, Sales Engineering, Strategic Planning
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Manage the end-to-end order-to-invoice lifecycle to ensure accurate billing and compliant revenue recognition for strategic accounts. Scale operations through BPO management, AI automation, and the development of operational documentation and KPIs.
Requires 7+ years of experience in Order-to-Cash and Billing Operations within a SaaS or high-growth tech environment. Must have hands-on experience with CPQ and ERP platforms and a strong understanding of SOX compliance and month-end close processes.
OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission.
The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application — ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity.
We are looking for a strategic and hands-on operator to support and help scale the processes and systems of our Order Management and Billing Operations function. This role is responsible for operating the end-to-end order-to-invoice lifecycle, ensuring that contract, provisioning, pricing, and usage data flow seamlessly through our systems to produce accurate, timely, and audit-ready billing. You will help define and execute our operating model, partner closely across Revenue Systems, Revenue Accounting, Engineering, Product, and GTM teams, and help build the operational backbone that will support the next phase of OpenAI's scale and evolution.
You'll blend operational execution with process design, cross-functional collaboration, and system optimization—critical for scaling our OTC function to support rapid growth and global operations.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
Own end-to-end operational readiness for new monetization launches, including testing, reconciliation, invoicing integrity, go-live execution, and post-launch hypercare.
Serve as the dedicated operational owner for OpenAI's most strategic commercial accounts, providing white-glove support to ensure complex contractual terms, usage, pricing, billing, credits, and invoicing are executed accurately throughout the customer lifecycle.
Validate and reconcile customer usage, commercial commitments, pricing, and billing data for strategic accounts to ensure invoice accuracy, support compliant revenue recognition, enable timely month-end close, and minimize customer escalations.
Scale work through BPO and offshore teams, including workflow design, SOP development, training enablement, and quality controls to ensure consistent and accurate execution across Order Management and Billing Operations.
Embed AI and automation directly into Order Management and Billing workflows to reduce rework, eliminate manual intervention, and proactively identify discrepancies before they become billing or revenue-impacting issues.
Partner cross-functionally with Revenue Systems, Revenue Accounting, Product, Engineering, GTM, Legal, and Deal Desk to ensure quoting, configuration, provisioning, usage, billing, and ERP remain aligned as new products, pricing models, and strategic commercial structures launch.
Build and enforce controls and segregation of duties, ensuring documentation, approvals, reconciliations, and exception handling are clear, repeatable, and audit-ready.
Ensure data completeness and accuracy during month-end close by validating that order, contractual commitments, pricing, billing, credits, and usage information are fully captured, reconciled, and accurately reflected before flowing into revenue recognition.
Establish KPIs and performance dashboards that measure billing accuracy, cycle times, automation rates, customer escalations, and overall operational throughput to guide decision-making and prioritization.
Develop and maintain operational documentation (SOPs, playbooks, runbooks, training pathways) to support consistent execution and team scalability.
7+ years of experience across Order-to-Cash, Order Management, and Billing Operations within a SaaS, enterprise software, or high-growth technology environment.
In-depth knowledge of SaaS billing models, including subscription, usage-based, and hybrid structures.
Hands-on experience with CPQ, ERP, and billing platforms (e.g., Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome).
Exceptional communication skills, capable of cross-functional collaboration and efficient resolution of customer issues.
High detail orientation and a data-driven mindset, skilled in analyzing complex billing scenarios and driving continuous process enhancements.
A strong understanding of month-end close, reconciliations, and SOX compliance frameworks.
Demonstrated success driving automation initiatives and system implementations across the OTC cycle.
Strong problem-solving abilities with a proactive approach.
Experience thriving in dynamic environments and demonstrating the ability to navigate ambiguity, solve complex problems, and manage timelines effectively in a fast-paced, ever-evolving setting.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Offices: San Francisco, CA 94110, US
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Offices: San Francisco, CA 94110, US
