Manchester, England, United Kingdom · Hybrid
$28k–$32k/yr
Complaint Handler 🌏 Manchester – City Tower 💰 £28,000 - £32,000 💷 Discretionary Company Bonus Scheme 📅Start Date June ⏰ Monday – Friday (37.5 hours per week - hybrid) 💖 Our perks 🌏25 days holiday (rising to 28 afte…
Skills: Complaint Investigation, Regulatory Compliance, Consumer Duty, Root Cause Analysis, Case Management
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Investigate and resolve customer complaints regarding service or vehicle quality while adhering to regulatory timescales and Consumer Duty principles. Manage a caseload of complaints from acknowledgement to final response, ensuring fair outcomes and accurate root cause recording.
Requires proven experience in end-to-end forensic complaint investigations within an FCA regulated environment. Must possess strong knowledge of DISP, TCF, and GDPR rules, alongside excellent written and verbal communication skills.
🌏 Manchester – City Tower
💰 £28,000 - £32,000
💷 Discretionary Company Bonus Scheme
📅Start Date June
⏰ Monday – Friday (37.5 hours per week - hybrid)
💖 Our perks
🚗 Oodle – who are we? 🚗
Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.
Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. - we finance cars, but more importantly, we finance people. Since 2016, we’ve supported tens of thousands of customers on their car buying journey
As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.
The purpose of this role is to investigate and resolve complaints whilst adhering to the regulatory timescales and principles of ‘Consumer Duty’. Take ownership of assigned complaints to reach an outcome that is both fair and reasonable and in line with internal policies and processes. Provide a ‘customer first’ approach to the resolution of complaints, demonstrating service excellence to all stakeholders. Based on the findings and outcome of the complaint, consider what, if any, appropriate customer redress may be required. Ensure all complaint investigation activity is accurately recorded, including the description of the root cause(s) of the complaint. Delivery of key performance indicators, service-level agreements, and quality standards is required.
Desirable:
We are a friendly team who are looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry.
💚 Our Values
Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.
To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.
Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures.
We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email [email protected].
To find out how we handle your personal data, please refer to our Privacy Policy.
We don’t just finance cars, we finance people. Specialist motor finance lender. 🚗
Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. - we finance cars, but more importantly, we finance people. We’ve supported tens of thousands of customers on their car buying journey Our success comes from our partners and our people. We're committed to nurturing a strong shared-values team and creating a brilliant place to work.
Offices: 24th Floor, City Tower, New York Street, Manchester, M1 4BT, GB · 1st Floor: Fletcher House, Oxford Science Park, Oxford, Oxfordshire OX4 4GE, GB · 30 Lighterman, Wharfdale Road, London, United Kingdom N1 9RY, GB · Cardiff, Cardiff , GB
We don’t just finance cars, we finance people. Specialist motor finance lender. 🚗
Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. - we finance cars, but more importantly, we finance people. We’ve supported tens of thousands of customers on their car buying journey Our success comes from our partners and our people. We're committed to nurturing a strong shared-values team and creating a brilliant place to work.
Offices: 24th Floor, City Tower, New York Street, Manchester, M1 4BT, GB · 1st Floor: Fletcher House, Oxford Science Park, Oxford, Oxfordshire OX4 4GE, GB · 30 Lighterman, Wharfdale Road, London, United Kingdom N1 9RY, GB · Cardiff, Cardiff , GB
