Toronto, Ontario, Canada · Hybrid
$60k–$75k/yr
Canada’s Ombudsman for Banking Services and Investments (OBSI) is a national, independent, and not-for-profit organization that helps resolve and reduce disputes between consumers and financial services firms in bo…
Skills: Dynamics 365 CRM, SharePoint Online, Dynamics Business Central, Office 365, Azure Portal
Toronto, Ontario, Canada · Hybrid
$115k–$130k/yr
Canada’s Ombudsman for Banking Services and Investments (OBSI) is a national, independent and not-for-profit organization that helps resolve and reduce disputes between consumers and financial services firms in bot…
Skills: Legal research, Regulatory compliance, Corporate law, Administrative law, Privacy law
Toronto, Ontario, Canada · Hybrid
$56k–$66k/yr
Are you a financial services professional with intake and assessment skills interested in public service and contributing to financial fairness and justice? Canada’s Ombudsman for Banking Services and Investments (…
Skills: Bilingualism (French/English), Case Assessment, Customer Service, Financial Services Knowledge, Written Communication
Toronto, Ontario, Canada · Hybrid
$80k–$110k/yr
Are you a talented investigator interested in public service and contributing to financial fairness and justice? We are currently looking for Senior Investigators to join our team. Canada’s Ombudsman for Banking Se…
Skills: Case Investigation, Financial Analysis, Interviewing, Research, Analytical Skills
Toronto, Ontario, Canada · Hybrid
$130k–$166k/yr
Êtes-vous un professionnel du secteur financier expérimenté qui s’intéresse à la fonction publique et qui contribue à l’équité financière et &agra…
Skills: People Leadership, Banking Knowledge, Investment Industry Knowledge, Negotiation, Dispute Resolution
Toronto, Ontario, Canada · Hybrid
$112k–$162k/yr
Canada’s Ombudsman for Banking Services and Investments (OBSI) is a national, independent and not-for-profit organization that helps resolve and reduce disputes between consumers and financial services firms in bot…
Skills: Leadership, Strategic thinking, Process improvement, Change management, Coaching
Toronto, Ontario, Canada · Hybrid
$80k–$115k/yr
Canada’s Ombudsman for Banking Services and Investments (OBSI) is a national, independent and not-for profit organization that helps resolve and reduce disputes between consumers and financial services firms in bot…
Skills: Knowledge management, Information management, Content management systems, SharePoint, Microsoft 365
Toronto, Ontario, Canada · Hybrid
$60k–$75k/yr
Canada’s Ombudsman for Banking Services and Investments (OBSI) is a national, independent, and not-for-profit organization that helps resolve and reduce disputes between consumers and financial services firms in bo…
Skills: Dynamics CRM, Dynamics Business Central, SharePoint Online, Office 365, Application Support
Toronto, Ontario, Canada · Hybrid
$75k–$90k/yr
Canada’s Ombudsman for Banking Services and Investments (OBSI) is a national, independent and not-for-profit organization that helps resolve and reduce disputes between consumers and financial services firms in bot…
Skills: Compliance Auditing, Privacy Management, Corporate Governance, Regulatory Reporting, Legal Research
Toronto, Ontario, Canada • Hybrid
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The Application & Systems Support Analyst provides technical support for Dynamics CRM, SharePoint, and related portals by troubleshooting and resolving incidents. They also contribute to problem management, system upgrades, and the documentation of processes to ensure operational excellence.
Candidates must have at least two years of experience supporting Dynamics CRM, SharePoint, and Office 365 environments. Strong analytical skills and a solid understanding of data privacy and security principles are required for this role.
Canada’s Ombudsman for Banking Services and Investments (OBSI) is a national, independent, and not-for-profit organization that helps resolve and reduce disputes between consumers and financial services firms in both official languages. OBSI is responsive to consumer inquiries, conducts fair and accessible investigations of unresolved disputes, and shares its knowledge and expertise with the stakeholders and the public. If a consumer has a complaint against an OBSI participating bank or investment firm that they are not able to resolve with the bank or firm, OBSI will investigate at no cost to the consumer. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000.
Job Title: Application & Systems Support Analyst (Dynamics 365 CRM)
Reporting to: Sr. Manager, Information Technology
Vacancy: New vacancy
Salary Range: $60,000 - $75,000
Workplace Type: Hybrid arrangement with 3 days per week in office. The OBSI office is located in downtown Toronto.
OBSI’s Dynamics CRM Customer Serivice, Dynamics Business Central, Firm Portal and Consumer Portal are central to the delivery of consistent and timely services to Canadian financial services consumers and firms. The data in OBSI’s Dynamics applications is also critical to our ongoing operations and to delivering accurate and valuable reporting to internal and external stakeholders. This role of Application & Systems Support Analyst contributes to the delivery of consistent, reliable, and accessible IT services to internal and external stakeholders, supporting the organisation’s mission and operational excellence:
OBSI is Canada's trusted independent dispute-resolution service for banking services and investment complaints.
OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services. OBSI looks into complaints about most banking and investment matters including: mutual funds; bonds and GICs; stocks, exchange traded funds, income trusts and other securities; investment advice; unauthorized trading; fraud; debit and credit cards; mortgages; loans and credit; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000. OBSI’s staff consists of qualified professionals from the financial services, law, accounting, dispute resolution and regulatory compliance fields. Current participating firms include: -Investment Industry Regulatory Organization of Canada (IIROC) member firms -Mutual Fund Dealers Association of Canada (MFDA) member firms -Mutual fund companies -Exempt market dealers -Portfolio managers -Scholarship plan dealers -Forex trading services -Domestic and foreign-owned banks -Credit unions -Federal trust and loan companies and other deposit-taking organizations
Offices: Toronto, Ontario, CA
OBSI is Canada's trusted independent dispute-resolution service for banking services and investment complaints.
OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services. OBSI looks into complaints about most banking and investment matters including: mutual funds; bonds and GICs; stocks, exchange traded funds, income trusts and other securities; investment advice; unauthorized trading; fraud; debit and credit cards; mortgages; loans and credit; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000. OBSI’s staff consists of qualified professionals from the financial services, law, accounting, dispute resolution and regulatory compliance fields. Current participating firms include: -Investment Industry Regulatory Organization of Canada (IIROC) member firms -Mutual Fund Dealers Association of Canada (MFDA) member firms -Mutual fund companies -Exempt market dealers -Portfolio managers -Scholarship plan dealers -Forex trading services -Domestic and foreign-owned banks -Credit unions -Federal trust and loan companies and other deposit-taking organizations
Offices: Toronto, Ontario, CA
