Description
Job Title: Food & Beverage Manager
Reports To: Director of Operations
Job Description:
Oversees and maintains the food and beverage operation(s); including all outlets, restaurants, caterings and birthday parties
Duties & Responsibilities:
Maintains a courteous, cooperative, fun yet professional environment for patrons, co-workers, and general public
Reviews with supervisors/managers to resolve customer complaints regarding food sale errors, long ticket times or general unhappiness regarding food or beverage issues
Develops, implements, and administers policies and procedures to operate the various food and beverage operations through the use of daily checklists and continuous training
Ensures staffing levels to expedite line speed, while trimming back labor as possible
Completes and submits repair and maintenance work orders in a timely manner to assure long term equipment life
Ensures positive supervisor/management communication through use of communication log, as well as one on one walk-throughs of all food areas
Works with supervisors on Site Inspection list/task list and creates a monthly plan
Maintains equipment and trains employees in their proper use; ensures staff accountability through safety checklists
Responds to various calls over the radio system, thereby fostering positive communication
Coordinates the supervisor schedules to ensure that adequately staffed by qualified employees at all levels of operation, while maintaining labor goals
Works with management teams to organize and implement the processes and presentations associated locations, including movie outings, holiday parties, pizza after hour parties, etc.
Oversees cleanliness and organization of all F&B areas
Oversees food safety aspects of all F&B areas
Implements inventory controls for all food service areas, to include ordering, receiving, staff training, invoice coding, small-ware purchases, etc.
Maintains food cost goals by monitoring ordering, pars, waste, and recipes as well as instructs supervisors/managers to follow through with training of lead staff to ensure these needs are met
Menu development and placement for food and beverage; works to fine tune the menu in different locations to achieve higher per caps, sales and efficiency with lower costs
Maintain and review COGS of all food areas
Maintaining month end inventories
Works with managers/supervisors to ensure all staff provide a consistent and quality product
Works with/communicates to other departments to ensure all details are met and all F&B related events run smoothly
Submits and oversees hours. Approves for payroll processing
Programs point of sales system to work as needed for F&B, Sales, and Park
Helps with package development, continuity and pricing between Park, groups, b-days, and F&B
Other Job Functions
Performs other job functions as required.
Personal Attributes:
Self Motivated
Integrity and Trustworthiness
Personable and Friendly
Detail Oriented
Optimistic Attitude
Team Player who is committed to building a team that functions in unison to reach their goals
Skills:
Proven management ability
Be able to function successfully in stressful situations
Time Management
Decision Making
Problem Solving
Communication and conflict management skills
Multi tasking of many varied food and beverage areas
Flexible and able to work successfully with many management styles
Physical Requirements:
Must be able to work inside and outside with constant sitting, standing, walking, vision, hearing, and talking and fine motor skills
Must be able to reach forward and above shoulder height, bending, twisting, kneeling, and crouching
Must be able to lift, push, and pull at least 50 pounds with the assistance of other team members
Must be able to move furniture, park benches and alto shams as needed
Environmental Factors:
The primary work location for this job is in an indoor environment as well as outdoor and in the office environment.
In these environments the employee will be exposed to dirt and dust, extreme temperatures, noise and vibration, and occasional wetness and humidity.