Cloquet, Minnesota, United States · On-site
$17/hr–$25/hr
Member Service Representative (MSR/Teller) - Cloquet, MN If you've been thinking... "There might be something better out there..." you may be right! Due to another employee promotion, Northwoods Credit Union in Cloquet, …
Skills: Customer Service, Cash Handling, Financial Transactions, Relationship Building, Communication
Cloquet, Minnesota, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Member Service Representative acts as the first point of contact to provide exceptional service and process routine financial transactions accurately. They also build trusted relationships with members to understand their financial needs and recommend appropriate solutions.
Candidates must have a high school diploma or equivalent and a valid driver's license. While prior experience in customer service or cash handling is considered a plus, it is not strictly required for this entry-level position.
Member Service Representative (MSR/Teller) - Cloquet, MN
If you've been thinking... "There might be something better out there..." you may be right! Due to another employee promotion, Northwoods Credit Union in Cloquet, MN is excited to announce another opportunity to join our team as a Member Service Representative. If you're ready to get your foot in the door and begin building a rewarding career with great hours, competitive pay, and strong opportunities for growth, we'd love to hear from you.
This full-time, entry-level position offers a starting wage of $17.00 per hour or more depending on experience, plus eligibility to earn incentive pay. NCU also offers a performance-based career path with advancement opportunities as you grow your skills and expertise. Candidates with relevant credit union or MSR/Teller experience may be considered for placement at the MSR II or III level and may be offered a higher starting wage, based on experience.
MSR Career Path & Hourly Pay Ranges:
*Minimum starting rate: $17.00/hour
Qualifications for a Member Service Representative
A Day in the Life of an MSR
In this role, you'll do more than provide great service. You'll build trusted relationships, create meaningful impact, and be part of a supportive, collaborative team that truly has each other's backs. As a Member Service Representative, you're the friendly first point of contact, delivering exceptional service with every interaction. You process routine financial transactions with accuracy and efficiency, while taking the time to truly understand each member's unique financial needs and recommending solutions that support their goals.
You'll play a vital role in strengthening our members' financial wellbeing as well as the community by creating positive experiences and building connections that support NCU's vision of building life-long relationships, one member at a time.
Standard hours are Monday through Friday, 8:30 AM - 5:00 PM, with rotating Saturday shifts (approximately once per month) from 9:00 AM to noon. 8-hour weekday shifts may vary between 7:00 AM and 5:30 PM depending on location.
Employee Benefits
NCU offers a competitive benefits package to support your health and well-being. Current benefit options include:
The benefits described above are intended to provide a general overview of the current available offerings. Details regarding eligibility, coverage, qualifications, and terms will be provided upon hire or upon request if an employment offer is made. The Company reserves the right to modify or discontinue benefits at any time, in accordance with applicable laws.
About Northwoods Credit Union (NCU)
Founded in 1936 in a small trailer on paper mill property, Northwoods Credit Union began with five paper mill employees who had a vision of offering fairly priced financial products and excellent service to their hardworking coworkers. Over the years we've changed names, added locations, and expanded our services to several neighboring counties, but our commitment to our members remains the same.
Our vision of building life-long relationships, one member at a time begins with choosing the right employees to fulfill our mission. We seek to hire and retain qualified individuals who share our core values of servant mentality, progressive thinking, integrity, compassion, and empathy. We offer competitive compensation, generous benefits, and a positive work culture to support this mission.
Ready to Join Our Credit Union Team?
At the heart of our work is the credit union philosophy of "people helping people," and we're looking for individuals who share that passion. Driven, positive professionals who are eager to grow and take pride in making a difference every day.
If you've been waiting for the right opportunity to try something new or see if the grass really is greener, then don't let this chance pass you by! Bring your skills to a purpose-driven organization that values your contributions, supports your development, and celebrates your success. Apply today!
To get started, simply complete our quick, mobile friendly application. We look forward to connecting with you!
Location: 55720
Northwoods Credit Union is an equal opportunity employer
All job offers contingent upon the successful completion of the preemployment screening process.
Loans Given, Dreams Realized.
Northwoods Credit Union has two offices in Cloquet, one in Floodwood and one in Moose Lake. We started out as Northwest Paper Company Employees Credit Union back in 1936 and have grown to serve all those who live, work, worship, attend school, or volunteer in Carlton, Pine, or St Louis County! We offer big bank products with local, hometown service.
Offices: 902 Stanley Avenue, Cloquet, Minnesota 55720, US · 1702 Avenue B E, Cloquet, Minnesota 55720, US · 224 Highway 2 W, Floodwood, Minnesota 55736, US · 90 Arrowhead Ln, Moose Lake, Minnesota 55767, US
Loans Given, Dreams Realized.
Northwoods Credit Union has two offices in Cloquet, one in Floodwood and one in Moose Lake. We started out as Northwest Paper Company Employees Credit Union back in 1936 and have grown to serve all those who live, work, worship, attend school, or volunteer in Carlton, Pine, or St Louis County! We offer big bank products with local, hometown service.
Offices: 902 Stanley Avenue, Cloquet, Minnesota 55720, US · 1702 Avenue B E, Cloquet, Minnesota 55720, US · 224 Highway 2 W, Floodwood, Minnesota 55736, US · 90 Arrowhead Ln, Moose Lake, Minnesota 55767, US