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Jobs at NW Plus Credit Union (Now Hiring) — 1 open

NW Plus Credit Union logoNW Plus Credit Union

Teller/MSR (Member Service Representative)

Arlington, Washington, United States · On-site

$21/hr–$22/hr

Entry level

POSITION TITLE: Member Service Representative (MSR/Teller) REPORTS TO: Operations Director SUPERVISES: No One LOCATION: Marysville, Smokey Point, Burlington, Stanwood, Everett (Hewitt Ave, Murphy Corner) SALARY: $21.95 t…

Skills: Cash Handling, Customer Service, Cross-selling, Financial Transaction Processing, Account Management

NW Plus Credit Union logo

Teller/MSR (Member Service Representative)

NW Plus Credit Union

Arlington, Washington, United States • On-site

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Entry level

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  • $21/hr–$22/hr
  • Full-time
  • high school
  • Posted 30d ago
  • ~40 hrs/week

Responsibilities

Provide exceptional member service by processing financial transactions and opening new accounts. Promote credit union products and services while ensuring compliance with internal policies and BSA regulations.

Requirements

Requires a high school diploma or equivalent and experience in cash handling within a retail or service environment. Proficiency in basic mathematics and professional communication skills are essential.

Full job description

POSITION TITLE: Member Service Representative (MSR/Teller)

REPORTS TO: Operations Director 

SUPERVISES: No One 

LOCATION: Marysville, Smokey Point, Burlington, Stanwood, Everett (Hewitt Ave, Murphy Corner)

SALARY: $21.95 to $22.50 hourly

Bilingual highly preferred English/Spanish

Basic Responsibilities

Provide exceptional service to our members and expand member service relationships by handling member financial transactions. Accurately and efficiently process and record routine transactions. Promote and advise on credit union product and services. 

Essential Functions

 To perform the job successfully, an individual must be able to perform each 

 Essential duty satisfactorily.

  • Contributes to NW+’s mission statement and goals by providing the highest quality of service, treating each person professionally – with warmth, courtesy, and respect, cross-selling additional services, and making a personal effort to make members feel they belong and are important to the credit union. 
  • Initiates and opens new accounts.
  • Provide account services to members by receiving deposits and loan payments, cashing checks, issuing withdraws, and recording night and mail deposits. 
  • Answers questions in person or on the telephone and refers members to other services as necessary. 
  • Cross-sells financial products by answering inquiries, informing members of new services and product promotions, and understand member needs.
  • Maintains member confidence and protects credit union operations by keeping information confidential.
  • Actively contribute to branch business goals, as well as individual sales and member service goals.
  • Employs sound judgement, maintains knowledge of and, using decisions-making skills, adheres to all standards on internal and external policies and procedures and BSA regulations. 
  • Demonstrates good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery.
  • Complies and stays up-to-date with applicable laws, regulations, and operational procedures.
  • Maintains and balance the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed. 
  • Performs such other member service functions that might be needed from time to time or takes on other clerical duties when required as assistance in every department may be require from time to time. 

Education and Skills Required

Education

  • High School Diploma or equivalent 
  • Experience with handling cash and interacting with consumers in a retail or service-based environment. 

Skills

  • Must be able to add, subtract, multiply, and divide.
  • Ability to represent the credit union in a positive, professional manner in person, on the telephone and in written correspondence.
  • Flexibility and capacity to manage many responsibilities simultaneously.
  • Ability to exercise independent judgment and make sound decisions.
  • Ability to organize projects, to prioritize workflow, and complete multiple tasks simultaneously and accurately.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee will operate in a general office environment, using office equipment such as a phone, calculator and a computer. The employee must be able to bend and squat occasionally.
  • Noise level in the work environment is usually quiet to moderate as compared to a private office with foot traffic and office equipment. The employee must be able and willing to interact frequently with the public.

NOTE: Job descriptions are not intended, and should not be constructed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with the job. 

The credit union is an Equal Opportunity employer. Background reviews, including criminal and credit histories conducted prior to selection.

Related keywords

Credit UnionTellerMember Service RepresentativeBSA RegulationsFraud PreventionCash DrawerFinancial ProductsRetail BankingAccount ServicesRisk ManagementBilingualSpanishFinancial Transactions

About NW Plus Credit Union

LinkedInVisit site

We bring humanity to financial services. At NW Plus CU, you’re more than just a number. We See You—The WHOLE You.

Industry
Financial Services
Company size
11-50 employees
Founded
1939
Headquarters
Everett, WA
LinkedIn followers
330

We bring humanity to financial services. Serving Snohomish & Skagit Counties. At NW Plus CU, you’re more than just a number. We See You—The WHOLE You. Why We're Different NW Plus CU is a not-for-profit financial cooperative. When individuals become members of a credit union, they become equal shareholders, each with one vote to elect their volunteer Board of Directors and Supervisory Committee. These volunteers oversee a professional management team and overall credit union operations. NW Plus CU's existence reflects its members'​ combined interests to benefit the general membership in the local communities we serve. We provide a full spectrum of financial products and services and return the profit to our members, with lower loan rates and higher savings rates, low fees, and innovative products. This direct financial value is given back to our members, instead of being paid to a limited number of stockholders, officers, or out-of-state owners, as many banks do. Who We Are Since 1939, NW Plus CU has provided financial services to the employees and family members of Frontier Communications formerly known as GTE and Verizon. Since then, we have expanded our charter to include anyone who lives, works or worships in the State of Washington. We offer a wide range of products and services, including: •Kasasa® Rewards Checking •Home loans- First, Second, Refinance, Home Equity Lines of Credit and Rentals •Credit cards •Business accounts We offer 24 hour access to your accounts via: •Online banking •Online bill pay •Remote Check Deposit •Mobile Banking

Offices: 2821 Hewitt Avenue, Everett, WA 98201, US · 17021 Smokey Point Blvd., Arlington, WA 98223, US · 115 Cedar St, Burlington, WA 98233, US · 9225 271st ST SW, Stanwood, WA 98292, US · 9417 State Ave, Marysville, Washington 98270, US

MortgagesAuto LoansCredit CardsSavings AccountsKasasa® Rewards Checkingand Business CheckingBankingCredit CardsFinancial Services
View all jobs at NW Plus Credit Union

About NW Plus Credit Union

LinkedInVisit site

We bring humanity to financial services. At NW Plus CU, you’re more than just a number. We See You—The WHOLE You.

Industry
Financial Services
Company size
11-50 employees
Founded
1939
Headquarters
Everett, WA
LinkedIn followers
330

We bring humanity to financial services. Serving Snohomish & Skagit Counties. At NW Plus CU, you’re more than just a number. We See You—The WHOLE You. Why We're Different NW Plus CU is a not-for-profit financial cooperative. When individuals become members of a credit union, they become equal shareholders, each with one vote to elect their volunteer Board of Directors and Supervisory Committee. These volunteers oversee a professional management team and overall credit union operations. NW Plus CU's existence reflects its members'​ combined interests to benefit the general membership in the local communities we serve. We provide a full spectrum of financial products and services and return the profit to our members, with lower loan rates and higher savings rates, low fees, and innovative products. This direct financial value is given back to our members, instead of being paid to a limited number of stockholders, officers, or out-of-state owners, as many banks do. Who We Are Since 1939, NW Plus CU has provided financial services to the employees and family members of Frontier Communications formerly known as GTE and Verizon. Since then, we have expanded our charter to include anyone who lives, works or worships in the State of Washington. We offer a wide range of products and services, including: •Kasasa® Rewards Checking •Home loans- First, Second, Refinance, Home Equity Lines of Credit and Rentals •Credit cards •Business accounts We offer 24 hour access to your accounts via: •Online banking •Online bill pay •Remote Check Deposit •Mobile Banking

Offices: 2821 Hewitt Avenue, Everett, WA 98201, US · 17021 Smokey Point Blvd., Arlington, WA 98223, US · 115 Cedar St, Burlington, WA 98233, US · 9225 271st ST SW, Stanwood, WA 98292, US · 9417 State Ave, Marysville, Washington 98270, US

MortgagesAuto LoansCredit CardsSavings AccountsKasasa® Rewards Checkingand Business CheckingBankingCredit CardsFinancial Services
View all jobs at NW Plus Credit Union

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