Jobs at Northern Jet (Now Hiring) — 3 open

Aircraft Manager/CSR

Orlando, Florida, United States · On-site

$80k–$90k/yr

Mid level

About Northern Jet: Personal. Private. Authentic. Northern Jet is a private aviation company with over 25 years of experience, offering personalized luxury travel with a focus on safety, convenience, and quality. We oper…

Skills: Aircraft Management, Customer Relationship Management, MRO Coordination, Maintenance Scheduling, Vendor Negotiation

Northern Jet

CL604 PIC

On-site

$225k/yr

Senior+

About Northern Jet: Personal. Private. Authentic. Northern Jet is a private aviation company with over 31 years of experience, offering personalized luxury travel with a focus on safety, convenience, and quality. We oper…

Skills: Flight Operation, Part 91 Regulations, Part 135 Regulations, Crew Coordination, Client Relationship Management

Northern Jet

Aircraft Line Technician and Detailer

Grand Rapids, Michigan, United States · On-site

$20/hr

Entry level

Skills: Aircraft Detailing, Interior Cleaning, Exterior Cleaning, Sanitization, Inventory Management

Aircraft Manager/CSR

Northern Jet

Orlando, Florida, United States • On-site

Apply

Mid level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

$80k–$90k/yr
Full-time
professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Health Savings Account, Wellness Programs
Posted 5d ago
~40 hrs/week

Responsibilities

Acts as the primary point of contact for aircraft owners, managing the end-to-end relationship including maintenance coordination, financial approvals, and account health. Coordinates with Maintenance Control and Owner Services to resolve trip disruptions and manage aircraft acquisitions and onboarding.

Requirements

Requires 3+ years of experience in aircraft management or aviation operations with strong knowledge of FAA Part 91/135 and MRO processes. A pilot certificate or A&P license is preferred, along with the ability to work in hangar environments and lift up to 50 pounds.

Full job description

About Northern Jet:

Personal. Private. Authentic. Northern Jet is a private aviation company with over 25 years of experience, offering personalized luxury travel with a focus on safety, convenience, and quality. We operate a fleet of 40+ jets and hold an ARGUS Platinum safety rating. The company prioritizes its pilots with competitive pay, benefits, and career growth opportunities. Northern Jet’s mission is to deliver seamless, client-focused travel experiences.

About this Role:
The Aircraft Manager / CSR (Client Service Representative) holds full end-to-end ownership of a dedicated portfolio of aircraft and their associated owners. This role is the single point of contact for all owner communication related to their aircraft, account health, maintenance, financials, and overall client relationship. Owner Services manages trip-related communication with clients directly, including booking intake, confirmations, and in-trip updates for disruptions that do not involve a maintenance component. When a disruption has a maintenance dimension, the Aircraft Manager steps in to manage the situation alongside Maintenance Control. Following any trip disruption, the Aircraft Manager provides a proactive follow-up touchpoint with the owner, reinforcing the personal nature of the relationship.

The Aircraft Manager operates with a high degree of autonomy and is expected to make independent decisions across their portfolio, drawing on the VP of Maintenance for technical guidance and subject matter expertise when needed. This role works closely with Maintenance Control to support AOG events when aircraft are away from base and may also participate in the company's aircraft sales and acquisition process.

Location: Orlando, Florida or Grand Rapids, Michigan

Key Duties and Responsibilities:

Serve as the single point of contact for all owners within the portfolio on all matters relating to their aircraft, account, maintenance, financials, and client relationship; Owner Services handles direct trip communication with the client, and the Aircraft Manager remains the relationship owner across all other touchpoints

Build and maintain strong, trust-based relationships with aircraft owners through proactive outreach, transparent communication, and consistently excellent service
Provide proactive follow-up to owners after any trip disruption, regardless of whether it was handled by Owner Services or involved a maintenance component, reinforcing that someone is personally looking out for them
Own the full maintenance coordination cycle for all portfolio aircraft, including scheduling, squawk tracking, MRO coordination, status monitoring, and return-to-service confirmation, without requiring VP of Maintenance involvement in routine decisions
Request, review, and approve maintenance quotes from the Part 145 MRO directly, evaluating scope and pricing independently, challenging quotes when appropriate, and presenting recommendations to owners with clear context and reasoning
Review, verify, and approve all invoices for portfolio aircraft, including maintenance, operational, and third-party charges, prior to submission to the owner, ensuring accuracy and alignment with approved quotes
Build and maintain the forward maintenance schedule for each portfolio aircraft, including upcoming annuals, inspection intervals, AD compliance due dates, and service bulletins, proactively planning around owner travel windows and fleet availability
Communicate all maintenance topics directly to owners, including status updates, cost explanations, timeline changes, and repair decisions, in plain language without routing owners to other team members; consult the VP of Maintenance for technical input when needed and deliver that input to the owner personally
Negotiate third-party vendor costs and challenge MRO pricing on behalf of clients; escalate to the VP of Maintenance for backup support when initial negotiation efforts have not produced a satisfactory outcome
When a portfolio aircraft goes AOG away from home base, work directly and immediately with Maintenance Control to coordinate recovery, including sourcing, logistics, local MRO access, and timeline management, while maintaining continuous owner communication throughout; the Aircraft Manager is the owner's contact, Maintenance Control handles the technical execution
Step in alongside Maintenance Control to manage any in-trip disruption that has a maintenance component, coordinating internally while keeping the owner informed throughout
Maintain accurate and current records for each aircraft, including maintenance history, financials, owner preferences, and operational data
Coordinate with Owner Services to ensure client preferences are current and accurately reflected for each booking; serve as the internal escalation point if a trip issue crosses into the client relationship or has a maintenance dimension
Monitor the Optimization team's day-to-day scheduling decisions for portfolio aircraft and exercise veto authority over any optimization decision that conflicts with a confirmed owner commitment or documented owner preference
Participate in the aircraft acquisition process by conducting or coordinating maintenance reviews, assessing airworthiness history, and identifying deferred or undisclosed maintenance items prior to purchase commitment
Monitor pre-purchase inspections on behalf of clients during aircraft sales transactions, collaborating with the VP of Aircraft Management
Support onboarding of new aircraft and owners into the management program, ensuring a smooth transition and establishing the client relationship from day one
Coordinate with Owner Services to ensure client preferences are current and accurately reflected for each booking; serve as the escalation point if a trip issue has a client relationship dimension
Monitor the Optimization team's day-to-day scheduling decisions for portfolio aircraft and exercise veto authority over any optimization decision that conflicts with a confirmed owner commitment or documented owner preference
Participate in the aircraft acquisition process by conducting or coordinating maintenance reviews, assessing airworthiness history, and identifying deferred or undisclosed maintenance items prior to purchase commitment
Monitor pre-purchase inspections (PPIs) on behalf of clients during aircraft sales transactions, collaborating with the VP of Aircraft Management
Support onboarding of new aircraft and owners into the management program, ensuring a smooth transition and establishing the client relationship from day one

Qualifications:

3+ years of experience in aircraft management, aviation customer service, or a closely related aviation operations role
Strong working knowledge of general aviation maintenance processes, MRO coordination, quote review, and FAA Part 91 and Part 135 requirements
Demonstrated ability to manage maintenance coordination and vendor relationships independently, without requiring step-by-step oversight
Familiarity with maintenance records, AD compliance tracking, and pre-purchase inspection processes strongly preferred
Exceptional organizational skills able to manage multiple aircraft portfolios, open maintenance items, and client relationships simultaneously without items falling through the cracks
Outstanding written and verbal communication skills with a client-first mindset able to explain technical topics clearly to non-technical owners
Comfortable working autonomously and making confident decisions within scope; knows when to pull in the VP of Maintenance for technical guidance without over-escalating
Proficiency in aviation management software and standard business productivity tools
Pilot certificate or A&P license a plus; deep practical aviation knowledge required

Physical Requirements

Ability to work in and around aircraft, hangars, ramps, fuel farms, and maintenance environments.
Ability to stand, walk, climb, bend, kneel, and move throughout aviation facilities.
Ability to lift, push, pull, and carry up to 50 pounds as needed.
Ability to work outdoors in varying weather conditions.
Ability to travel between company locations.
Ability to safely operate company vehicles and ground support equipment when needed.

Why Northern Jet?

Work on a prestigious fleet of private aircraft in a clean, well-equipped facility
Join a tight-knit, experienced team who values precision and professionalism
Be part of a growing organization where your expertise is recognized and respected
Enjoy stability, and competitive pay

Your Career. Your Benefits. Your Northern Jet Advantage.
At Northern Jet, we’re committed to taking care of the people who keep us flying. We offer a wide range of valuable benefits, many provided at no cost to support your health, financial stability, and overall quality of life. Our benefits are designed to help you thrive both professionally and personally, so you can focus on delivering excellence in the skies and enjoying life on the ground. Our comprehensive benefits include:

80% Company-Paid Premiums for Medical, Dental, and Vision coverage with access to nationwide provider networks
Flexible Spending Accounts (FSA) for healthcare and dependent care
Health Savings Account (HSA) option with tax-advantaged savings
Wellness Programs & Discounts including LifeMart and exclusive ID90 Travel deals
Paid Time Off starting at 2 weeks PTO plus 1 week of paid sick time annually
Life and Accidental Death & Dismemberment Insurance (company-paid)
Voluntary Benefits including accident, critical illness, identity theft protection, and hospital indemnity plans
401(k) plan with a 3% company match
Short- and Long-Term Disability (company-paid)
Additional Lifestyle Perks and travel discounts designed for the aviation industry

As part of our commitment to safety and security, all candidates are required to complete pre-employment drug screening and background checks. Northern Jet also participates in the E-Verify program to confirm employment eligibility for all new hires.

Related keywords

General AviationMROAOGFAA Part 91FAA Part 135AirworthinessAD ComplianceService BulletinsPre-purchase InspectionAircraft Management SoftwareA&P LicensePilot CertificatePrivate AviationMaintenance ControlFleet ManagementLuxury Travel

About Northern Jet

LinkedIn Visit site

Personal | Private | Authentic

Industry: Airlines and Aviation
Company size: 201-500 employees
Founded: 1995
Headquarters: Orlando, Florida
LinkedIn followers: 6,265

Introducing the consolidated brand, Northern Jet, a forged partnership between two industry leaders; SpeedBird, headquartered in Orlando, FL and Northern Jet Management, based in Grand Rapids, MI. Northern Jet sets a pledge to deliver a Personal, Private, and Authentic experience to our joint clientele, all while upholding the utmost safety standards. Dedicated and contemporary passenger terminals at Grand Rapids (GRR), Orlando (ORL), and Naples (APF) airports. To learn more visit us at www.northernjet.com. Northern Jet Management offers a variety of specialized services to meet your aviation needs. From our all-inclusive private jet card program: the Private Advantage Card, to full turn-key aircraft management, and aircraft acquisitions, sales, brokerage, and consulting. The Company Jet, LLC is the fractional jet ownership program which utilizes aircraft that are managed and operated by Northern Jet Management. The Company Jet fractional ownership program focuses exclusively on businesses and business travelers.

Offices: 321 N Crystal Lake Dr, Orlando, Florida 32803, US · 2365 Tower Dr, Naples, Florida 34104, US · 5500 44th St SE, #203, Grand Rapids, Michigan 49512, US

Information TechnologyAir TransportationTransportationTravel

View all jobs at Northern Jet

About Northern Jet

LinkedIn Visit site

Personal | Private | Authentic

Industry: Airlines and Aviation
Company size: 201-500 employees
Founded: 1995
Headquarters: Orlando, Florida
LinkedIn followers: 6,265

Offices: 321 N Crystal Lake Dr, Orlando, Florida 32803, US · 2365 Tower Dr, Naples, Florida 34104, US · 5500 44th St SE, #203, Grand Rapids, Michigan 49512, US

Information TechnologyAir TransportationTransportationTravel

View all jobs at Northern Jet

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Jobs at Northern Jet (Now Hiring) — 3 open

Northern Jet

Aircraft Manager/CSR

Orlando, Florida, United States · On-site

$80k–$90k/yr

Mid level

Skills: Aircraft Management, Customer Relationship Management, MRO Coordination, Maintenance Scheduling, Vendor Negotiation

Northern Jet

CL604 PIC

On-site

$225k/yr

Senior+

Skills: Flight Operation, Part 91 Regulations, Part 135 Regulations, Crew Coordination, Client Relationship Management

Northern Jet

Aircraft Line Technician and Detailer

Grand Rapids, Michigan, United States · On-site

$20/hr

Entry level

Skills: Aircraft Detailing, Interior Cleaning, Exterior Cleaning, Sanitization, Inventory Management

Aircraft Manager/CSR

Northern Jet

Orlando, Florida, United States • On-site

Apply

Mid level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

$80k–$90k/yr
Full-time
professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Health Savings Account, Wellness Programs
Posted 5d ago
~40 hrs/week

Responsibilities

Requirements

Full job description

About Northern Jet:

Location: Orlando, Florida or Grand Rapids, Michigan

Key Duties and Responsibilities:

Serve as the single point of contact for all owners within the portfolio on all matters relating to their aircraft, account, maintenance, financials, and client relationship; Owner Services handles direct trip communication with the client, and the Aircraft Manager remains the relationship owner across all other touchpoints

Build and maintain strong, trust-based relationships with aircraft owners through proactive outreach, transparent communication, and consistently excellent service
Provide proactive follow-up to owners after any trip disruption, regardless of whether it was handled by Owner Services or involved a maintenance component, reinforcing that someone is personally looking out for them
Own the full maintenance coordination cycle for all portfolio aircraft, including scheduling, squawk tracking, MRO coordination, status monitoring, and return-to-service confirmation, without requiring VP of Maintenance involvement in routine decisions
Request, review, and approve maintenance quotes from the Part 145 MRO directly, evaluating scope and pricing independently, challenging quotes when appropriate, and presenting recommendations to owners with clear context and reasoning
Review, verify, and approve all invoices for portfolio aircraft, including maintenance, operational, and third-party charges, prior to submission to the owner, ensuring accuracy and alignment with approved quotes
Build and maintain the forward maintenance schedule for each portfolio aircraft, including upcoming annuals, inspection intervals, AD compliance due dates, and service bulletins, proactively planning around owner travel windows and fleet availability
Communicate all maintenance topics directly to owners, including status updates, cost explanations, timeline changes, and repair decisions, in plain language without routing owners to other team members; consult the VP of Maintenance for technical input when needed and deliver that input to the owner personally
Negotiate third-party vendor costs and challenge MRO pricing on behalf of clients; escalate to the VP of Maintenance for backup support when initial negotiation efforts have not produced a satisfactory outcome
When a portfolio aircraft goes AOG away from home base, work directly and immediately with Maintenance Control to coordinate recovery, including sourcing, logistics, local MRO access, and timeline management, while maintaining continuous owner communication throughout; the Aircraft Manager is the owner's contact, Maintenance Control handles the technical execution
Step in alongside Maintenance Control to manage any in-trip disruption that has a maintenance component, coordinating internally while keeping the owner informed throughout
Maintain accurate and current records for each aircraft, including maintenance history, financials, owner preferences, and operational data
Coordinate with Owner Services to ensure client preferences are current and accurately reflected for each booking; serve as the internal escalation point if a trip issue crosses into the client relationship or has a maintenance dimension
Monitor the Optimization team's day-to-day scheduling decisions for portfolio aircraft and exercise veto authority over any optimization decision that conflicts with a confirmed owner commitment or documented owner preference
Participate in the aircraft acquisition process by conducting or coordinating maintenance reviews, assessing airworthiness history, and identifying deferred or undisclosed maintenance items prior to purchase commitment
Monitor pre-purchase inspections on behalf of clients during aircraft sales transactions, collaborating with the VP of Aircraft Management
Support onboarding of new aircraft and owners into the management program, ensuring a smooth transition and establishing the client relationship from day one
Coordinate with Owner Services to ensure client preferences are current and accurately reflected for each booking; serve as the escalation point if a trip issue has a client relationship dimension
Monitor the Optimization team's day-to-day scheduling decisions for portfolio aircraft and exercise veto authority over any optimization decision that conflicts with a confirmed owner commitment or documented owner preference
Participate in the aircraft acquisition process by conducting or coordinating maintenance reviews, assessing airworthiness history, and identifying deferred or undisclosed maintenance items prior to purchase commitment
Monitor pre-purchase inspections (PPIs) on behalf of clients during aircraft sales transactions, collaborating with the VP of Aircraft Management
Support onboarding of new aircraft and owners into the management program, ensuring a smooth transition and establishing the client relationship from day one

Qualifications:

3+ years of experience in aircraft management, aviation customer service, or a closely related aviation operations role
Strong working knowledge of general aviation maintenance processes, MRO coordination, quote review, and FAA Part 91 and Part 135 requirements
Demonstrated ability to manage maintenance coordination and vendor relationships independently, without requiring step-by-step oversight
Familiarity with maintenance records, AD compliance tracking, and pre-purchase inspection processes strongly preferred
Exceptional organizational skills able to manage multiple aircraft portfolios, open maintenance items, and client relationships simultaneously without items falling through the cracks
Outstanding written and verbal communication skills with a client-first mindset able to explain technical topics clearly to non-technical owners
Comfortable working autonomously and making confident decisions within scope; knows when to pull in the VP of Maintenance for technical guidance without over-escalating
Proficiency in aviation management software and standard business productivity tools
Pilot certificate or A&P license a plus; deep practical aviation knowledge required

Physical Requirements

Ability to work in and around aircraft, hangars, ramps, fuel farms, and maintenance environments.
Ability to stand, walk, climb, bend, kneel, and move throughout aviation facilities.
Ability to lift, push, pull, and carry up to 50 pounds as needed.
Ability to work outdoors in varying weather conditions.
Ability to travel between company locations.
Ability to safely operate company vehicles and ground support equipment when needed.

Why Northern Jet?

Work on a prestigious fleet of private aircraft in a clean, well-equipped facility
Join a tight-knit, experienced team who values precision and professionalism
Be part of a growing organization where your expertise is recognized and respected
Enjoy stability, and competitive pay

80% Company-Paid Premiums for Medical, Dental, and Vision coverage with access to nationwide provider networks
Flexible Spending Accounts (FSA) for healthcare and dependent care
Health Savings Account (HSA) option with tax-advantaged savings
Wellness Programs & Discounts including LifeMart and exclusive ID90 Travel deals
Paid Time Off starting at 2 weeks PTO plus 1 week of paid sick time annually
Life and Accidental Death & Dismemberment Insurance (company-paid)
Voluntary Benefits including accident, critical illness, identity theft protection, and hospital indemnity plans
401(k) plan with a 3% company match
Short- and Long-Term Disability (company-paid)
Additional Lifestyle Perks and travel discounts designed for the aviation industry

Related keywords

About Northern Jet

LinkedIn Visit site

Personal | Private | Authentic

Industry: Airlines and Aviation
Company size: 201-500 employees
Founded: 1995
Headquarters: Orlando, Florida
LinkedIn followers: 6,265

Offices: 321 N Crystal Lake Dr, Orlando, Florida 32803, US · 2365 Tower Dr, Naples, Florida 34104, US · 5500 44th St SE, #203, Grand Rapids, Michigan 49512, US

Information TechnologyAir TransportationTransportationTravel

View all jobs at Northern Jet

About Northern Jet

LinkedIn Visit site

Personal | Private | Authentic

Industry: Airlines and Aviation
Company size: 201-500 employees
Founded: 1995
Headquarters: Orlando, Florida
LinkedIn followers: 6,265

Offices: 321 N Crystal Lake Dr, Orlando, Florida 32803, US · 2365 Tower Dr, Naples, Florida 34104, US · 5500 44th St SE, #203, Grand Rapids, Michigan 49512, US

Information TechnologyAir TransportationTransportationTravel

View all jobs at Northern Jet

Jobs at Northern Jet (Now Hiring) — 3 open

Aircraft Manager/CSR

CL604 PIC

Aircraft Line Technician and Detailer

Aircraft Manager/CSR

Tired of cold applications?

Responsibilities

Requirements

Full job description

About Northern Jet:

Qualifications:

Physical Requirements

Why Northern Jet?

Related keywords

About Northern Jet

About Northern Jet

Similar companies hiring

Tools

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Platform

Clera

Tools

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Platform

Clera

Jobs at Northern Jet (Now Hiring) — 3 open

Aircraft Manager/CSR

CL604 PIC

Aircraft Line Technician and Detailer

Aircraft Manager/CSR

Tired of cold applications?

Responsibilities

Requirements

Full job description

About Northern Jet:

Qualifications:

Physical Requirements

Why Northern Jet?

Related keywords

About Northern Jet

About Northern Jet

Similar companies hiring

Tools

Explore

Platform

Clera

Tools

Explore

Platform

Clera