Bucharest, Romania · Hybrid
$120k–$160k/yr
Job Description Customer Success Consultant ABOUT THIS JOB The Customer Success Consultant will be working very closely with our manufacturer clients to have a rigorous understanding of their business, objectives, priori…
Skills: Customer Success, Account Management, Data Analysis, FMCG Industry Knowledge, Strategic Analysis
London, England, United Kingdom · Hybrid
$48k–$57k/yr
Job Description As a Team Leader in the Retail Customer Success team, you will be working collaboratively with a large UK grocery retailer. You will lead a team of capable Analysts to deliver high-quality, actionable ins…
Skills: Team Leadership, FMCG Analytics, Consumer Panel Data Analysis, Stakeholder Management, Data Storytelling
Pasig, Metro Manila, Philippines · On-site
Company Description NIQ Customer Success Team focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy. Customer Success is NIQ’s key de…
Skills: Qualitative Research, Moderation, Focus Groups, Ethnography, In-depth Interviews
Singapore, Singapore · Hybrid
Job Description The Manager,Qualitative is a mid-senior member of the qualitative practice responsible for delivering high-quality research, driving consultative client engagement, and supporting the growth of the Qualit…
Skills: Qualitative Research, Moderation, Ethnography, Design Thinking, Behavioural Science
Bucharest, Romania · Hybrid
$120k–$160k/yr
Job Description Customer Success Consultant ABOUT THIS JOB The Customer Success Consultant will be working very closely with our manufacturer clients to have a rigorous understanding of their business, objectives, priori…
Skills: Customer Success, Account Management, Data Analysis, Strategic Analysis, Relationship Management
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Job Description This function reports to the Manager, Data Production, Media Measurement. We are looking for a motivated and detail-oriented individual to support our daily media measurement production operations. This r…
Skills: Sql, Data Analytics, Problem Solving, Python, Vba
Barcelona, Catalonia, Spain · Hybrid
$55k–$79k/yr
Company Description We are looking for a Principal AI Engineer to join our Enterprise Productivity team, an agile, high-impact group building AI-driven solutions that transform how our company operates. In this role, you…
Skills: Software Engineering, Machine Learning, Applied AI, Large Language Models, Generative AI
Amstelveen, North Holland, Netherlands · Hybrid
$432/hr–$500/hr
Company Description Are you eager to kick-start your career in analytics, marketing, or category management? As a Client Analyst Intern, you will join our Customer Success team and gain hands-on experience working with l…
Skills: Data Analysis, Storytelling, Excel, PowerPoint, Market Share Analysis
Pune City, Maharashtra, India · Hybrid
Job Description Position Summary: The Subject Matter Expert (SME) – Invoice to Cash will be responsible for providing expert knowledge, process leadership, and operational support across all I2C functions, including bill…
Skills: Debt Collection Management, Credit Risk Assessment, Lean Six Sigma, Stakeholder Engagement, Financial Reporting
Pune City, Maharashtra, India · Hybrid
Job Description The NielsenIQ Finance Business Partner (FBP) plays a critical leadership role in the Commercial organization. FBP’s are key members of the regional, functional and global leadership teams, and play a uniq…
Skills: Financial Performance Management, Strategic Planning, Financial Modeling, Stakeholder Management, Team Leadership
Ho Chi Minh City, Vietnam · Hybrid
Company Description NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacture…
Skills: Project Management, Consumer Research, Data Analysis, Questionnaire Development, Dashboard Creation
Ho Chi Minh City, Vietnam · Hybrid
Company Description NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacture…
Skills: Data Analytics, Consumer Insights, Team Leadership, Stakeholder Management, Client Relationship Management
Ciudad de México, Mexico · Hybrid
Company Description At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a Big Data Software Engineer to join our NIQ Activate T…
Skills: Python, Snowflake, Airflow, dbt, ETL Pipelines
Saltillo, Coahuila, Mexico · On-site
Descripción de la empresa Un auditor de campo en el servicio de RMS se encarga de recolección de datos en canal tradicional. (Tiendas tradicionales, farmacias, restaurantes, cafeterías, bares, estanquillos, kioskos) prop…
Skills: Data Collection, Inventory Management, Field Auditing, Barcode Scanning, Product Characterization
Cuautitlán Izcalli, State of Mexico, Mexico · On-site
Descripción de la empresa Un auditor de campo en el servicio de RMS se encarga de recolección de datos en canal tradicional. (Tiendas tradicionales, farmacias, restaurantes, cafeterías, bares, estanquillos, kioskos) prop…
Skills: Data Collection, Inventory Management, Barcode Scanning, Numerical Ability, Conflict Management
London, England, United Kingdom · Remote OK
$121k–$255k/yr
Company Description Location: Remote (UK & US) R26_0017507 #LI-Remote This position is eligible for a performance-based bonus. Job Description The responsibilities of the Global SVP eCommerce Solutions include developing…
Skills: Sales Leadership, SaaS Sales, Strategic Planning, Go-To-Market Strategy, Revenue Growth
Chicago, Illinois, United States · Hybrid
$70k–$83k/yr
Company Description R26_0007143 At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for an Associate Client Manager to add to our I…
Skills: Data Analysis, Market Research, Consumer Insights, CPG Industry Knowledge, Storytelling
Chicago, Illinois, United States · Hybrid
$79k–$90k/yr
Company Description R26_0017574 #LI-Hybrid - 2 days/week in HQ located at 200 W. Jackson, Chicago, IL Open to US residents only Job Description About this Job As a Senior Account Executive, you will be responsible for dr…
Skills: Consultative Selling, Lead Generation, Contract Negotiation, Account Development, Prospecting
Leuven, Flanders, Belgium · Hybrid
$33k–$41k/yr
Job Description About The Role NIQ is a global, leading data and insight consultancy with exciting and ambitious expansion plans for growth. You will be able to embrace, articulate, and work with Company objectives, visi…
Skills: HR Administration, Employee Experience, Dutch Fluency, English Fluency, Workday
Leuven, Flanders, Belgium · Hybrid
$33k–$41k/yr
Job Description About The Role NIQ is a global, leading data and insight consultancy with exciting and ambitious expansion plans for growth. You will be able to embrace, articulate, and work with Company objectives, visi…
Skills: HR Administration, Data Management, Employee Onboarding, Off-boarding, Payroll Coordination
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Manage manufacturer client relationships to drive tool adoption, increase customer satisfaction (NPS), and maximize client ROI. Identify unmet needs and sales opportunities to pass to Account Development while delivering strategic market insights.
Requires a Bachelor's degree in Business, Marketing, or Communications and 2+ years of experience in customer success or account management. Must be fluent in English with a proven ability to analyze data within an FMCG environment.
The Customer Success Consultant will be working very closely with our manufacturer clients to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our Account development associates.
You will be responsible for maintaining and/or enhancing existing customer relationships, increasing customer satisfaction (NPS), using deep industry/customer/product knowledge to increase client ROI and driving adoption of NielsenIQ tools & capabilities. You will use NielsenIQ tools to deliver strategic analysis with actionable insights and thought leadership on market, industry and category trends.
Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications
Builds a network of effective and meaningful relationships at all levels to maximize business opportunities
Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
Ensuring high customer retention and satisfaction levels by delivering exceptional service and support as well as leading governance meetings and monitoring customer health metrics like NPS.
Leverages existing NielsenIQ tools to advance customer business objectives through strategic analysis and thought leadership and flawless execution
Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue
Acts as voice of customer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting need
Bachelor’s degree in business, Marketing, Communications, or related field.
2+ years of experience in customer success, account management, customer service roles
Fluent in English
Experience of analyzing data in FMCG environment
Strong planning and servicing skills
Experience of working with clients to solve business issues
Excellent communication, presentation and interpersonal skills
Demonstration of how to design solutions to answer client business issues
A consultative style of working
A proven track record of delivering success through others
Ability to build strong networks and relationships, internally and with the client
Flexible working environment: we offer a flexible work environment with a hybrid home/office system, giving you the opportunity to work efficiently both on-site and remotely from home
Customer Success Academy: extensive onboarding and ongoing learning to support your professional development
Combination of international work environment and local customers: you will be part of the international organization with local clients, providing you with a diverse and stimulating work environment
Diverse Career Paths: explore various career paths within the NielsenIQ structure, both in the Netherlands and internationally, as you grow and advance in your role
Volunteer time off
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
One partner for comprehensive digital consumer intelligence. Get the Full View of digital commerce.
NielsenIQ (NIQ) is one partner for all your digital measurement and activation needs. Fuel your omnichannel retail strategy with the world's largest consumer intelligence provider. Measure your digital performance and track online consumer behavior & casuals. Optimize search performance, activate marketing & e-retail strategies, and optimize your digital shelf. One partner. The Full View™.
Offices: Chicago, Illinois, US · New York, US · London, GB · 39, Rue Lucien Sampaix, Paris, Ile-de-France 75010, FR · Algiers, DZ
One partner for comprehensive digital consumer intelligence. Get the Full View of digital commerce.
NielsenIQ (NIQ) is one partner for all your digital measurement and activation needs. Fuel your omnichannel retail strategy with the world's largest consumer intelligence provider. Measure your digital performance and track online consumer behavior & casuals. Optimize search performance, activate marketing & e-retail strategies, and optimize your digital shelf. One partner. The Full View™.
Offices: Chicago, Illinois, US · New York, US · London, GB · 39, Rue Lucien Sampaix, Paris, Ile-de-France 75010, FR · Algiers, DZ
