New York, New York, United States · Hybrid
$42k–$49k/yr
Job Description IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR ARE REACHABLE ON THE CURRENT CLERICAL ASSOCIATE OPEN COMPETITIVE EXAM NO. 3120. PLEASE INCLUDE YOUR EMPLOYEE I…
Skills: Customer service, Clerical work, Data entry, Payment processing, Record keeping
New York, New York, United States · On-site
$93k–$112k/yr
Job Description The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a phys…
Skills: Legal research, Litigation support, Compliance, Contract drafting, Forensic science law
New York, New York, United States · Hybrid
$76k–$112k/yr
Job Description Transportation Planning and Management (TPM) is responsible for the safe, efficient, and environmentally responsible movement of people and goods on the City's streets, supporting the larger goals of econ…
Skills: Transportation planning, ArcGIS, Adobe Creative Suite, Microsoft PowerPoint, Data collection
New York, New York, United States · Hybrid
$79k–$114k/yr
Job Description *** To be considered for this position candidate must be serving permanently in the title of Transportation Specialist, or be reachable on the open competitive civil service list for Exam No. 3027. *** Tr…
Skills: Transportation planning, ArcGIS, Adobe Creative Suite, Microsoft PowerPoint, Data collection
New York, New York, United States · Hybrid
$79k–$114k/yr
Job Description The Transportation Planning and Management Division (TPM) is responsible for the safe, efficient, and environmentally responsible movement of people and goods on the City's streets, supporting the larger …
Skills: AutoCAD, Civil 3D, Street design, Project management, Transportation planning
New York, New York, United States · Hybrid
$66k–$91k/yr
Job Description The Transportation Planning and Management Division (TPM) is responsible for the safe, efficient, and environmentally responsible movement of people and goods on the City's streets, supporting the larger …
Skills: ArcGIS, Microsoft Word, Access, PowerPoint, Excel
New York, New York, United States · Hybrid
$79k–$108k/yr
Job Description The Transportation Planning and Management Division (TPM) is responsible for the safe, efficient, and environmentally responsible movement of people and goods on the City's streets, supporting the larger …
Skills: Civil engineering, AutoCAD, Civil 3D, Street design, Bus priority treatments
New York, New York, United States · On-site
$85k–$105k/yr
Job Description The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 177,000 apartments, and responsibility for administering a citywide Section 8 leased …
Skills: Project management, Sustainability, Energy efficiency, Construction management, Decarbonization
New York, New York, United States · On-site
$63k–$98k/yr
Job Description The Division of Roadway Repair and Maintenance is recruiting a Community Coordinator to work in the Arterial Maintenance Unit, whose primary responsibility will be to manage and execute a contract to main…
Skills: Budget management, Contract management, Landscape maintenance, Supervision, Horticulture inspection
New York, New York, United States · On-site
$84k–$86k/yr
Job Description The New York City Housing Authority (NYCHA) mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA is th…
Skills: Construction inspection, Contract administration, Site safety, Project management, Building codes
New York, New York, United States · On-site
$75k–$150k/yr
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to…
Skills: Project management, Strategic planning, Risk management, Budgeting, Vendor management
New York, New York, United States · On-site
$75k–$150k/yr
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to…
Skills: Emergency communications, Network infrastructure, Data center engineering, Telecommunications systems, E9-1-1
New York, New York, United States · On-site
$75k–$125k/yr
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to…
Skills: TrueSight Server Automation, BMC Client Management, BMC Discovery, TrueSight Network Automation, ScienceLogic
New York, New York, United States · On-site
$69k–$96k/yr
Job Description **ONLY PERMANENT EMPLOYEES IN THE EVIDENCE AND PROPERTY CONTROL SPECIALIST TITLE AND THOSE THAT ARE REACHABLE ON THE EVIDENCE AND PROPERTY CONTROL SPECIALIST CIVIL SERVICE LIST (EXAM #2065) ARE ELIGIBLE T…
Skills: Workflow Organization, Staff Supervision, Performance Evaluation, Mentoring, Evidence Collection
New York, New York, United States · On-site
$69k–$96k/yr
Job Description **ONLY PERMANENT EMPLOYEES IN THE EVIDENCE AND PROPERTY CONTROL SPECIALIST TITLE AND THOSE THAT ARE REACHABLE ON THE EVIDENCE AND PROPERTY CONTROL SPECIALIST CIVIL SERVICE LIST (EXAM #2065) ARE ELIGIBLE T…
Skills: Evidence management, Property control, Supervision, Staff training, Performance evaluation
New York, New York, United States · Hybrid
$63k–$72k/yr
Job Description Agency Description: The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating strong…
Skills: Government procurement, Small business development, Vendor management, Technical assistance, Program management
New York, New York, United States · On-site
Job Description Manhattan Community Board 3 is a City of New York government agency representing the East Village, Lower East Side, and part of Chinatown. Our 50-member volunteer board, supported by a staff of four, has …
Skills: Topical Research, Constituent Relations, Public Administration, Urban Planning, Office Management
New York, New York, United States · On-site
Job Description Manhattan Community Board 3 is a City of New York government agency representing the East Village, Lower East Side, and part of Chinatown. Our 50-member volunteer board, supported by a staff of four, has …
Skills: Public administration, Community outreach, Research, Budgeting, Project management
New York, New York, United States · On-site
$63k–$98k/yr
Job Description THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $62,868.00 - $72,298.00. The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families t…
Skills: Program development, Youth counseling, Conflict resolution, Leadership development, Data tracking
New York, New York, United States · On-site
$63k–$98k/yr
Job Description THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $62,868.00 - $72,298.00. The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families t…
Skills: Program development, Youth counseling, Conflict resolution, Leadership development, Data tracking
New York, New York, United States • Hybrid
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The Customer Service Representative will greet customers, manage appointments using Qmatic Orchestra, and process various tax and parking violation payments. They are also responsible for creating electronic case folders, scheduling hearings, and enrolling customers in payment agreements.
Candidates must possess a high school diploma or its educational equivalent and at least one year of satisfactory clerical experience. Additionally, applicants must be permanent in the Clerical Associate civil service title or reachable on the current Clerical Associate open competitive exam.
IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR ARE REACHABLE ON THE CURRENT CLERICAL ASSOCIATE OPEN COMPETITIVE EXAM NO. 3120.
PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE OR INDICATE YOUR LIST NO. FOR EXAM NO. 3120.
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
DOF’s Customer Operations Division has oversight of the Department of Finance Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera
violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.
DOF’s Business Centers, one in each of the five of boroughs, are responsible for communicating amounts due for the processing of tax payments, parking violation payments, and all other charges collected by the department, as well as maintaining quality control of department records and delivering exceptional customer service to individuals seeking information on making payments. The Business Centers issue releases for individuals whose vehicles have been impounded, enroll customers in payment agreements, and help customers prepare for parking ticket hearings.
The Bronx Business Center is seeking a dedicated, detail-oriented individual to serve as a Customer Service Representative. Reporting to the Borough Supervisor, the selected candidate’s duties and responsibilities will include but not be limited to the following:
- Greeting customers, answering inquiries, and asking questions to determine the purpose of the customer's visit.
- Use Qmatic Orchestra to manage appointments, and issue tickets, to routing walk-in customers to the appropriate service point.
- Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings.
- Use DOF systems to analyze and communicate payment summaries and histories for parking and property-related services.
- Enroll eligible customers into various Payment Agreements.
- Adhere to all cash and document control procedures, process customer payments and maintains up-to-date and relevant backup documentation.
- Provide customer service assistance in all Finance Borough Offices, work overtime as necessary.
- Distribute, collect, and submit inquiries, forms, and application packages for all DOF-related programs and services to the appropriate work unit.
Additional Information:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.
CLERICAL ASSOCIATE - 10251
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
NYCHA is the largest & oldest public housing authority in North America. 🏫🗽🏢 Account not monitored 24/7.
The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1934 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 16 New Yorkers, providing affordable housing to 511,384 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,565 apartments in 2,410 buildings across 335 conventional public housing and PACT developments. In addition, NYCHA connects residents to critical programs and services from external and internal partners, with a focus on economic opportunity, youth, seniors, and social services. With a housing stock that spans all five boroughs, NYCHA is a city within a city.
Offices: 250 Broadway, New York, NY 10007, US · 90 Church St., New York, NY 10007, US
NYCHA is the largest & oldest public housing authority in North America. 🏫🗽🏢 Account not monitored 24/7.
The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1934 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 16 New Yorkers, providing affordable housing to 511,384 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,565 apartments in 2,410 buildings across 335 conventional public housing and PACT developments. In addition, NYCHA connects residents to critical programs and services from external and internal partners, with a focus on economic opportunity, youth, seniors, and social services. With a housing stock that spans all five boroughs, NYCHA is a city within a city.
Offices: 250 Broadway, New York, NY 10007, US · 90 Church St., New York, NY 10007, US
