New York, New York, United States · On-site
$83k–$96k/yr
Job Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE (SOFTWARE) CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE IMMEDIATELY REACHABLE ON COMPUTER ASSOCIAT…
Skills: Application Administration, Active Directory, Identity And Access Management, Troubleshooting, Root Cause Analysis
New York, New York, United States · Hybrid
$17/hr–$20/hr
Job Description This is a Seasonal/Temporary position. The schedules will be Monday-Friday, *9am-5pm, *10am-6pm, *11am-7pm This will be determined by the supervisor based on the program needs. This position is in-person,…
Skills: Site Monitoring, Program Evaluation, Administrative Support, Compliance Auditing, Public Transportation Navigation
New York, New York, United States · On-site
$71k–$90k/yr
Job Description APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST TITLE Family Independence Administration provides temporary help to individuals and families with social service and economic …
Skills: Case Management, Supervision, Eligibility Determination, Financial Planning, Quantitative Analysis
New York, New York, United States · On-site
$125k–$150k/yr
Job Description The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated t…
Skills: Genetec Security Center, Enterprise Architecture, Solutions Architecture, Network Architecture, SQL Mirroring
New York, New York, United States · On-site
$55k–$60k/yr
Job Description Note: This is NOT a Helpdesk/Desktop Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and r…
Skills: Writing, Verbal Communication, Time Management, Data Analysis, Problem Solving
New York, New York, United States · On-site
$55k–$60k/yr
Job Description Note: This is NOT a Helpdesk/Desktop Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and r…
Skills: Writing, Verbal Communication, Time Management, Data Analysis, Problem Solving
New York, New York, United States · On-site
$55k–$60k/yr
Job Description Note: This is NOT a Helpdesk/Desktop Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and r…
Skills: Writing, Verbal Communication, Time Management, Data Analysis, Problem Solving
New York, New York, United States · On-site
$55k–$60k/yr
Job Description Note: This is NOT a Helpdesk/Desktop Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and r…
Skills: Technical Writing, Verbal Communication, Time Management, Data Analysis, Problem Solving
New York, New York, United States · On-site
$40k–$43k/yr
Job Description The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and no…
Skills: Housekeeping, Sanitation, Inventory Management, Crowd Control, Food Service
New York, New York, United States · On-site
$240k–$278k/yr
Job Description The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a phys…
Skills: Forensic Pathology, Autopsy, Histological Examination, Toxicological Examination, Medical Certification
New York, New York, United States · On-site
$77k–$89k/yr
Job Description APPLICANTS MUST BE PERMANENT IN THE SUPERVISOR (SOCIAL WORK) CIVIL SERVICE TITLE Domestic Violence Services (DVS) provides a variety of comprehensive immediate and long-term support services to survivors …
Skills: Staff Supervision, Crisis Counseling, Case Management, Program Evaluation, Inter-agency Collaboration
New York, New York, United States · On-site
$40k–$51k/yr
Job Description **This is a temporary position with an 18-month duration** The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, …
Skills: Sanitation, Waste Disposal, Floor Maintenance, Bio-hazardous Waste Handling, Facility Cleaning
New York, New York, United States · On-site
$99k–$114k/yr
Job Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources…
Skills: LAN Configuration, Network Interface Configuration, Windows NT Server, Cross Platform Connectivity, Network Strategic Planning
New York, New York, United States · On-site
$83k–$96k/yr
Job Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE SOFTWARE CIVIL SERVICE TITLE The HIV/AIDS Services Administration (HASA) is the most comprehensive program of its kind in the country, helping New Yo…
Skills: Microsoft SQL Server Reporting Services, Oracle, MS SQL Server, SSIS, T-SQL
New York, New York, United States · On-site
Job Description When applying, please note that your resume must clearly indicate the date you obtained your high school diploma or its educational equivalent (e.g., GED). The mission of the New York City Police Departme…
Skills: Security Monitoring, Access Control, Emergency Response, Conflict Resolution, Clerical Functions
New York, New York, United States · On-site
$55k–$58k/yr
Job Description The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. A…
Skills: Procurement Compliance, Data Analysis, Stakeholder Engagement, Business Process Reengineering, Technical Troubleshooting
New York, New York, United States · On-site
$68k–$123k/yr
Job Description APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE, BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE. OR BE IMMEDIATELY REACHABLE ON EXAM …
Skills: Program Management, Strategic Planning, Staff Supervision, Policy Formulation, Case Management
New York, New York, United States · On-site
$42k–$69k/yr
Job Description APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE Adult Protective Service (APS) is mandated by the State of New York to provide social, legal and protective services to individua…
Skills: Clerical Operations, Case Management, Data Entry, Document Processing, Scheduling
New York, New York, United States · On-site
$63k–$98k/yr
Job Description THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $62,868.00 - $72,298.00. The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families t…
Skills: Program Development, Youth Mentorship, Case Management, Contract Management, Program Evaluation
New York, New York, United States · On-site
$89k–$102k/yr
Job Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE SOFTWARE CIVIL SERVICE TITLE Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health…
Skills: Systems Analysis, Data Analysis, Business Requirements Gathering, Production Support, Technical Documentation
New York, New York, United States • On-site
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Serve as a subject matter expert for DSS-HRA-DHS applications, managing user accounts, access provisioning, and system configurations. Analyze and resolve software, hardware, and network issues while providing direct technical support to end users.
Requires a bachelor's degree with 24 computer science credits and one year of experience, or a high school diploma with five years of relevant experience. Candidates must be permanent in the Computer Associate (Software) civil service title or eligible for a title change.
APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE (SOFTWARE) CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE
CHANGE OR BE IMMEDIATELY REACHABLE ON COMPUTER ASSOCIATE (SOFTWARE) CIVIL SERVICE EXAM # 1133.
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.
Information Technology Services (ITS) is recruiting for one (1) Computer Associate (Software) II, to function as CurRent Senior Application Specialist, who will:
- Serve as the subject matter expert for DSS-HRA-DHS applications such as CurRent LMS.
- Be involved with administration tasks related to hardware, software, and database systems by performing case unlocks, account resets, creating and modifying action codes allowing cases to be processed for clients.
- Perform remote configuration, setup and installation of IT hardware, applications, and software. Perform password, MFA resets, and other user account maintenance tasks in Active Directory.
- Process application access requests; authentication and identity management related provisioning tasks. Provision application access for agency hosted applications, provision remote access to designated computers.
- Facilitate the smooth operation of the agency applications by analyzing software issues including indexing errors, documenting submission errors, communication errors between software and servers and hardware errors between network and software applications; troubleshooting and escalating application issues/ determining system failures.
- Support commercial off the shelf (COTS) products such as antivirus software and Microsoft Office applications, etc., to ensure proper functionality of these applications and easy access by the end users.
- Communicate directly with end users to answer how to questions; triage, diagnose and troubleshoot support requests and incidents. Remotely restart end user PCs. Using remote support toolset, perform root-cause analysis to resolve application, desktop software, authentication and IT service tickets including complex issues.
- Participate in team meetings to review operations procedures, identify, and recommend improvements for efficiency. Use collaboration tools to assist team members in resolving incidents or fulfilling requests.
- Contribute knowledge articles to end user and Service Desk Knowledge bases for approval based on expertise and successful implementation of work arounds or application of “how to’s”. Assist in validating existing knowledge articles.
Hours/Shift:
Normal Business Hours
COMPUTER ASSOC (SOFTWARE) - 13631
1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or
2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or
3. Education and or/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
NYCHA is the largest & oldest public housing authority in North America. 🏫🗽🏢 Account not monitored 24/7.
The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1934 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 16 New Yorkers, providing affordable housing to 511,384 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,565 apartments in 2,410 buildings across 335 conventional public housing and PACT developments. In addition, NYCHA connects residents to critical programs and services from external and internal partners, with a focus on economic opportunity, youth, seniors, and social services. With a housing stock that spans all five boroughs, NYCHA is a city within a city.
Offices: 250 Broadway, New York, NY 10007, US · 90 Church St., New York, NY 10007, US
View all jobs at New York City Housing Authority (NYCHA)NYCHA is the largest & oldest public housing authority in North America. 🏫🗽🏢 Account not monitored 24/7.
The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1934 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 16 New Yorkers, providing affordable housing to 511,384 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,565 apartments in 2,410 buildings across 335 conventional public housing and PACT developments. In addition, NYCHA connects residents to critical programs and services from external and internal partners, with a focus on economic opportunity, youth, seniors, and social services. With a housing stock that spans all five boroughs, NYCHA is a city within a city.
Offices: 250 Broadway, New York, NY 10007, US · 90 Church St., New York, NY 10007, US
View all jobs at New York City Housing Authority (NYCHA)