As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innov…
Skills: Customer Support, CRM Systems, English Fluency, German Fluency, Chat Support
As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innov…
Skills: Customer Support, CRM Systems, English Fluency, German Fluency, Chat Communication
Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you kn…
Skills: Italian Fluency, English Fluency, Sales, Negotiation, Persuasion
Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you kn…
Skills: Italian Fluency, English Fluency, Sales, Negotiation, Persuasion
Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you kn…
Skills: Italian Fluency, English Fluency, Sales, Negotiation, Persuasion
Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you kn…
Skills: Italian Fluency, English Fluency, Sales, Negotiation, Persuasion
Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you kn…
Skills: Italian Fluency, English Fluency, Sales, Negotiation, Persuasion
Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you kn…
Skills: Italian Fluency, English Fluency, Sales, Negotiation, Persuasion
Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you kn…
Skills: Italian Fluency, English Fluency, Sales, Negotiation, Persuasion
Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you kn…
Skills: Italian Fluency, English Fluency, Sales, Customer Relationship Management, Negotiation
Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you kn…
Skills: Italian Fluency, English Fluency, Sales, Negotiation, Persuasion
Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you kn…
Skills: Italian Fluency, English Fluency, Sales, Negotiation, Persuasion
Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you kn…
Skills: Italian Fluency, English Fluency, Sales, Negotiation, Persuasion
As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innov…
Neo Group is a Malta-based startup established in 2024, built on over 15 years of veteran experience in the iGaming industry. Despite our startup spirit, our team brings a wealth of expertise gained through years of coll…
Here's your chance to stir things up in the iGaming scene with us on behalf of our partners. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know w…
Skills: English Fluency, Greek Fluency, Sales, Negotiation, Persuasion
Here's your chance to stir things up in the iGaming scene with us on behalf of our partners. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know w…
Skills: English Fluency, Greek Fluency, Sales, Customer Service, Negotiation
Here's your chance to stir things up in the iGaming scene with us on behalf of our partners. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know w…
Skills: English Fluency, Greek Fluency, Sales, Negotiation, Persuasion
Here's your chance to stir things up in the iGaming scene with us on behalf of our partners. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know w…
Skills: English Fluency, Greek Fluency, Sales, Negotiation, Persuasion
Here's your chance to stir things up in the iGaming scene with us on behalf of our partners. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know w…
Skills: English Fluency, Greek Fluency, Sales, Negotiation, Persuasion
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Full-time
bachelor degree
Remote Work Opportunity, Flexible Working Schedule, Learning Opportunities, Career Growth Prospects
Posted 35d ago
~40 hrs/week
Remote in Bishkek City, Kyrgyzstan
Responsibilities
Provide high-quality chat support to VIP players and monitor account activity within the CRM system. Collaborate with internal teams to inform players about personalized bonuses and promotions while adhering to service standards.
Requirements
Requires at least 6 months of iGaming industry experience and fluency in both English and German (C1). Candidates should be proficient in CRM tools and capable of handling demanding users in a high-volume environment.
Full job description
As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
We are on the lookout for a VIP Coordinator to join our VIP Department .
Responsibilities:
Handle incoming chat messages from VIP players, providing prompt, accurate, and high-quality support.
Ensure professional and customer-oriented communication with players.
Monitor player activity and account status in the CRM system.
Maintain accurate and up-to-date records of player inquiries and account information.
Escalate complex cases to senior specialists or VIP managers when necessary.
Follow company service standards and internal procedures.
Collaborate with CRM, Payments, and Marketing teams as needed.
Inform players about available bonuses, promotions, and personalized offers (based on templates and guidelines).
Represent the company positively and adhere to Responsible Gaming principles.
Experience in the iGaming industry: Minimum 6 months (support, customer service, or related roles).
Communication Skills: Strong written and verbal communication abilities; ability to handle chat interactions professionally.
Languages: English — fluent (C1); German— fluent (C1).
Customer Orientation: Ability to work with different player types, including demanding users.
Stress Resistance: Ability to handle a high volume of incoming requests.
Technical Skills: Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools.
Attention to Detail: Accuracy, reliability, and adherence to procedures.
Education: A background in service, marketing, business, or related fields is an advantage.
Remote work opportunity.
Flexible working schedule.
Interesting product.
Learning opportunities.
Career growth prospects.
Related keywords
iGamingVIP CoordinationCRMCustomer ServiceChat PlatformsResponsible GamingRevenue DepartmentBishkekGerman LanguageEnglish Language
Neo Group is a Malta-based start up offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance.
Our mission at Neo Group is straightforward: to drive profitability and assist our clients in the markets they work in.
Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
Neo Group is a Malta-based start up offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance.
Our mission at Neo Group is straightforward: to drive profitability and assist our clients in the markets they work in.
Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.