Ciudad de México, Mexico · Hybrid
Product Designer, MarketplaceAbout Nelo Nelo is a leading consumer fintech and e-commerce platform in Mexico, with >$500MM in annualized GMV and >$75MM in annualized revenue. Our mission is to increase the buying power o…
Skills: Product Design, E-commerce Design, Fintech Design, User Interface Design, User Experience Design
Ciudad de México, Mexico · Hybrid
$80k–$130k/mo
Customer Operations Lead You'll own the operating system behind one of Mexico's fastest-growing fintech support teams: the workflows, quality systems, and AI tooling that let agents handle increasingly complex cases at s…
Skills: Operational Design, Quality Assurance, AI Workflow Automation, Data Analysis, Performance Management
Ciudad de México, Mexico · On-site
Strategic Finance, Senior Manager About Nelo Nelo is a leading fintech in Mexico reimagining credit to expand consumer buying power through credit cards, BNPL loans, bill payments, and our own marketplace. With over $80M…
Skills: Financial Modeling, Python, SQL, Excel, Scenario Planning
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Own the design layer for the online store, including navigation, checkout flows, merchant storefronts, and promotional placements. Collaborate with PMs, engineers, and brand designers to translate requirements into design decisions and create marketing assets.
Requires 3-4 years of experience shipping product work in e-commerce or fintech with a portfolio demonstrating strong visual taste and hierarchy. Candidates must be comfortable with ambiguity, proficient in Figma and AI tools, and willing to handle both product and marketing design tasks.
Nelo is a leading consumer fintech and e-commerce platform in Mexico, with >$500MM in annualized GMV and >$75MM in annualized revenue. Our mission is to increase the buying power of consumers in Latin America, and we are doing so by building a modern alternative to credit cards. Nelo has raised over $40M of venture capital from investors including Homebrew, Two Sigma Ventures and Susa Ventures.
Nelo has additionally raised a $100M asset credit facility from Victory Park Capital. Our lean team includes experienced leaders from top technology companies including Uber, Amazon, Rappi, and DiDi.
We pride ourselves on our velocity, intellectual rigor, and efficiency. Nelo has offices in Mexico City and New York City.
Nelo's marketplace is growing. More merchants, more checkout surfaces, more consumer touchpoints that need intentional design. Today, one designer covers product end to end. That is working now, but it will not scale as engineering headcount grows and the surface area expands.
This is the first dedicated design hire for Nelo's marketplace, and it is a chance to own a real surface early in your career rather than push pixels inside someone else's system. You will own the design layer for everything that touches the online store: navigation, checkout flows, merchant storefronts, and promotional placements. The work is primarily web and mobile web.
We expect this to suit a designer with roughly three to four years of experience who wants more ownership than their current role offers. If you are early in your career and hungry to run a product area, this is built for you.
Marketplace navigation, checkout, and discovery. The current navigation has room to improve. You will diagnose the friction and design the fix.
New merchant integrations and promotional placements. When a merchant wants a custom checkout experience or a seasonal pop-up, you design it.
Cross-functional working sessions. You will work in the marketplace working group alongside the PM and engineering team, translating product requirements into design decisions and defending those decisions with rationale.
Marketing and communication assets. Campaign emails, social posts, promotional banners. This work shows up at Nelo and you will be expected to handle it. If you have only ever done pure product design and plan to keep it that way, this role is not the right fit.
Collaboration with Brand Design on visual consistency. You will not own the brand, but you will work alongside our Brand Designer to make sure marketplace design does not diverge from it.
You have shipped real product work in e-commerce or fintech and can walk through what you designed, why you made those decisions, and what you would change now. Roughly three to four years of relevant experience is the sweet spot.
Your portfolio shows range. Not only wireframes and flows, but work that reveals taste: layouts that breathe, hierarchy that guides, type and color choices you can defend. Personal projects count, especially if they show curiosity outside of product design.
You design well in ambiguity. Given a problem like "the navigation is not working," you ask the right questions, form a point of view, and produce something rather than waiting for a detailed brief.
You pick up tools quickly. AI tools, Figma features, basic HTML to track down a color in an email template. These are not blockers for you. They are shortcuts.
You want real ownership. The marketplace design is yours. That means the visibility is real, the feedback is direct, and the impact shows up in product.
Your strongest work is component governance and design system documentation. That is valuable, but it is not what this role needs right now.
You expect a defined scope and plan to defend it. A banner needs to go out, a last-minute email needs a layout, and you are the designer available. If that feels outside your job, this will create friction.
You only grow inside a formal program. You will get direct mentorship from Lila and real ownership from day one, but this is a lean team, so your growth comes from exposure and responsibility rather than a structured curriculum.
You are skeptical about AI tools. Every team at Nelo uses AI as part of the workflow. If that is something you want to avoid, you will be working against the culture instead of with it.
Around 60 people at Nelo. Lean and cross-functional by design.
This role is based in Mexico City. You will spend regular time in the office with the marketplace team, and there is flexibility to work from home part of the week.
The design stack is Figma, Adobe (Photoshop, Illustrator), and whatever tools you bring that make the work better.
Nelo uses Claude as part of the daily workflow across every team.
Interview with the Hiring Manager
Design challenge
On-site interview
Background check
Offer
Competitive salary and equity
100% medical, dental, and vision coverage
Unlimited PTO
Extended parental leave
Nelo increases the buying power of consumers in Latin America.
Crédito a tu medida, como debe ser. Nelo's mission is to increase the buying power of consumers in Latin America. Our Values: *Everyone Is An Owner* *Be Our Best Selves* *Move Fast, Learn Fast* *Open & Honest Communication* *Customer-First*
Offices: CDMX, Mexico 06600, MX · Manhattan, New York 10013, US
Nelo increases the buying power of consumers in Latin America.
Crédito a tu medida, como debe ser. Nelo's mission is to increase the buying power of consumers in Latin America. Our Values: *Everyone Is An Owner* *Be Our Best Selves* *Move Fast, Learn Fast* *Open & Honest Communication* *Customer-First*
Offices: CDMX, Mexico 06600, MX · Manhattan, New York 10013, US
