Fakenham, England, United Kingdom · On-site
Making a meaningful difference for our customers, every day As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team. Supporting customers in person, over the phone …
Skills: Customer Service, Banking Transactions, Digital Banking Tools, Communication Skills, Problem Solving
Sevenoaks, England, United Kingdom · On-site
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. We need a Branch Mana…
Skills: Leadership, Commercial Awareness, Customer Experience Management, Team Management, Branch Operations
Abergavenny, Wales, United Kingdom · On-site
Making a meaningful difference for our customers, every day As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team. Supporting customers in person, over the phone …
Skills: Customer Service, Banking Operations, Digital Banking Tools, Communication Skills, Problem Solving
Bournemouth, England, United Kingdom · Hybrid
As a Customer Service Consultant (Personal Banking) at Nationwide, you will be the first point of contact for all Inbound Customer enquiries regarding new Nationwide products. In this exciting role, you’ll be supporting …
Skills: Customer Service, Personal Banking, Inbound Call Handling, Product Knowledge, Communication Skills
Bournemouth, England, United Kingdom · Hybrid
If you've got a customer service background, if you’re a confident communicator, passionate about customer satisfaction and looking to take on a new challenge in an established business, there’s really no better place fo…
Skills: Customer Service, Communication, Inbound Call Handling, Mortgage Processing, Relationship Management
Swindon, England, United Kingdom · Hybrid
We are looking for a talented Auditor with a strong background in data insights to join our internal audit team. This is an exciting opportunity to work in an award-winning team, in the largest UK building society with t…
Skills: Internal Audit, Data Insights, Data Science, Data Analytics, Assurance
Leeds, England, United Kingdom · On-site
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact. Delivering exceptional service and support with everyday banking needs. B…
Skills: Customer Service, Relationship Building, Problem Solving, Everyday Banking, Communication
Bournemouth, England, United Kingdom · Hybrid
The Senior Case Owner role sits within The Mortgage Works (TMW) Landlord Servicing, the area responsible for delivering accurate, compliant, and efficient servicing for our landlord mortgage customers. The role itself is…
Skills: Property Law, Mortgage Servicing, Case Management, Compliance, Risk Management
Crewe, England, United Kingdom · On-site
Making a meaningful difference for our customers, every day As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team. Supporting customers in person, over the phone …
Skills: Customer Service, Banking Transactions, Digital Banking Tools, Communication, Problem Solving
Swindon, England, United Kingdom · Hybrid
We are seeking an experienced Infrastructure Project Manager to lead key Operational Resilience projects and deliver disaster‑recovery‑ready database and infrastructure solutions for Nationwide. As we invest in resilienc…
Skills: Infrastructure Project Management, Operational Resilience, Disaster Recovery, Cloud Adoption, Database Solutions
London, England, United Kingdom · Hybrid
This is a varied role at the heart of Nationwide’s Treasury reporting function, within the Liquidity and Product Risk (L&P) team. You’ll play a key role in producing and reviewing current reporting, while supporting the …
Skills: Treasury Reporting, Product Risk Reporting, Interest Rate Risk Management, Process Improvement, Data Analysis
Newport, Wales, United Kingdom · On-site
Making a meaningful difference for our customers, every day As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team. Supporting customers in person, over the phone …
Skills: Customer Service, Banking Transactions, Digital Banking Tools, Communication Skills, Problem Solving
United Kingdom · Hybrid
Join our Operations Change Management team as a Change Specialist, where you’ll play a pivotal role within Unsecured Lending’s Customer Strategy and Operations function. In this role, you’ll lead the end-to-end managemen…
Skills: Operational Change Management, Stakeholder Management, Cross-functional Collaboration, Communication, Process Improvement
Bournemouth, England, United Kingdom · Hybrid
The Senior Case Owner role sits within The Mortgage Works (TMW) Landlord Servicing, the area responsible for delivering accurate, compliant, and efficient servicing for our landlord mortgage customers. The role itself is…
Skills: Property Law, Mortgage Servicing, Case Management, Compliance, Risk Management
United Kingdom · Hybrid
We have an exciting opportunity within our Digital Business Banking Team (Business Tribe) where we’re on the lookout for a Digital Trading Manager for our Business Banking Onboarding team. The opportunity to join the tea…
Skills: Digital Trading, Business Onboarding, Customer Experience (CX), Digital Sales Journeys, Operational Performance
United Kingdom · Hybrid
We have an exciting opportunity within our Digital Business Banking Team (Business Tribe) where we’re on the lookout for a Product Owner for our Business Banking Onboarding team. The opportunity to join the Team has come…
Skills: Product Ownership, Backlog Prioritization, Product Strategy, Customer Experience, Stakeholder Management
London, England, United Kingdom · Hybrid
Our Business Banking function is growing, and we’ve got big plans for the future - you’d be joining us at an exciting point on our journey as we bring our brands together. It’s a fun and fast-paced place to be, and we’re…
Skills: Real Estate Finance, Hotel Finance, Corporate Lending, Risk Management, Portfolio Management
London, England, United Kingdom · Hybrid
Our Business Banking function is growing, and we’ve got big plans for the future - you’d be joining us at an exciting point on our journey as we bring our brands together. It’s a fun and fast-paced place to be, and we’re…
Skills: Hotel Finance, Real Estate Finance, Corporate Lending, Risk Management, Portfolio Management
Bournemouth, England, United Kingdom · Hybrid
You’ll be working for Property Risk who are responsible for assessing and managing the risks associated with properties used as mortgage security. We ensure lending decisions are supported by accurate property data, appr…
Skills: Risk Assessment, Property Valuation, Risk Policy Management, Data Analysis, Quality Assurance
Glasgow, Scotland, United Kingdom · Hybrid
At Nationwide, we’re making banking fairer, more rewarding and for the good of society. Within Business Banking, the Transactional Products team sits at the heart of proposition development and commercial performance, sh…
Skills: Product Management, Proposition Design, Commercial Performance Management, Product Lifecycle Management, Business Banking
Fakenham, England, United Kingdom • On-site
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Provide in-person, phone, and online support to customers for everyday banking transactions and queries. Guide customers toward digital banking tools and services to help them manage their money more effectively.
Candidates must reside within a 45-minute commute of the Fakenham branch and be available for a part-time schedule. Ability to pass situational judgement, checking, and numerical assessments is required.
Making a meaningful difference for our customers, every day
As a Customer Representative, you will make a real impact from day one.
You’ll be a key part of the branch team. Supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
While other banks continue to close branches, we’ve made our Branch Promise. It means all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank. We’re also the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities.
We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions.
When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change.
Where you’ll be working
We’re looking for a Customer Representative for our branch in Fakenham, Norfolk.
This role is a permanent position, working part-time, 21-28 hours per week, Monday to Saturday.
If this role is advertised as part-time, your salary will be pro rata.
You’ll need to be within a 45-minute commute of the branch you’re applying to work in.
Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made.
We may close this advert early if we receive a high volume of suitable applications.
More rewarding. From 1 July 2026, the minimum salary for this role will be £26,500.
A good way to bank.
Offices: Pipers Way, Swindon, Wilts SN381NW, GB · Windmill Hill, Swindon, Wilts, GB · Paragon Business Village, Wakefield, GB · Next to City Hall, Sheffield, GB
A good way to bank.
Offices: Pipers Way, Swindon, Wilts SN381NW, GB · Windmill Hill, Swindon, Wilts, GB · Paragon Business Village, Wakefield, GB · Next to City Hall, Sheffield, GB
