Jobs at Nationwide Building Society (Now Hiring) — 173 open — Page 7

As a customer support associate you will work within one of our Specialist Support Teams in Fraud Operations. You’ll be primarily helping customers throughout the fraud and disputes process. You’ll be supporting customers who have been a victim of fraud or who have reoccurring payments debiting their account that they dispute authorising. 

Your main role will be to gather relevant evidence to analyse if a transaction was fraudulent and communicate an outcome to our customers. This role ensures we support our customers providing world-class customer service. Investigative work is a key part of the role, whilst ensuring we are supporting our customers by providing aftercare and education to stop similar situations in the future.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be once a quarter in either Glasgow, Gosforth or Leeds. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.