Charlotte, North Carolina, United States · Remote OK
Are you looking for a company who believes in world-class employee culture and focuses on growing YOU professionally? Welcome to Alpine Intel, a leader in the property insurance intelligence industry. We are currently se…
Skills: Customer Service, Escalation Management, Technical Communication, Mechanical Aptitude, Negotiation
Ann Arbor, Michigan, United States · Remote OK
Are you looking for a company who believes in world-class employee culture and focuses on growing YOU professionally? Welcome to National Fire Experts, a leader in the property insurance intelligence industry. We are cur…
Skills: Fire Investigation, Cause and Origin Analysis, Technical Report Writing, Expert Testimony, NFPA 921
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The consultant will interface with insurance adjusters to explain and defend technical findings from damage assessment reports. They are responsible for investigating customer service escalations and collaborating with technicians to ensure report accuracy.
Candidates must have at least 3 years of experience in customer service or escalations and a strong understanding of mechanical functions. The role requires a proven ability to educate clients on technical concepts and maintain a positive demeanor under pressure.
Providing actionable intelligence to residential, commercial, vehicle, and specialty equipment fires.
National Fire Experts, a part of Alpine Intel, provides actionable intelligence to residential, commercial, industrial, vehicle, and specialty equipment fires with the highest degree of accuracy, consistency, and professionalism. Our experts adhere to the National Fire Protection Association’s (NFPA) guidelines and are qualified to review the evidence at any fire scene through our 11-step investigation. Our investigators are certified by Alpine Intel, ensuring they have all necessary professional qualifications and licenses and undergo extensive training in customer service, report writing, and litigation support. Time is of the essence for all fires, so our nationwide investigators arrive onsite quickly to deliver conclusive findings you can count on. We provide the most actionable origin and cause reports in the industry with an easy-to-read summary at the beginning of the report with the most crucial details adjusters need. Each of our reports identifies the most plausible origin and cause of the fire, action items the adjuster can complete to make more confident claims decisions, and the status of all relevant fire evidence. As a part of the Alpine Intel suite of services, we leverage the best structural, mechanical, and electrical engineering support available; evidence management services that can provide an unbroken chain of custody; secure storage facilities with 24-hour security camera coverage; and unparalleled laboratory facilities – all in service of your litigation or subrogation needs.
Offices: 101 S Tryon St, Suite 3300, Charlotte, North Carolina 28202, US
Providing actionable intelligence to residential, commercial, vehicle, and specialty equipment fires.
National Fire Experts, a part of Alpine Intel, provides actionable intelligence to residential, commercial, industrial, vehicle, and specialty equipment fires with the highest degree of accuracy, consistency, and professionalism. Our experts adhere to the National Fire Protection Association’s (NFPA) guidelines and are qualified to review the evidence at any fire scene through our 11-step investigation. Our investigators are certified by Alpine Intel, ensuring they have all necessary professional qualifications and licenses and undergo extensive training in customer service, report writing, and litigation support. Time is of the essence for all fires, so our nationwide investigators arrive onsite quickly to deliver conclusive findings you can count on. We provide the most actionable origin and cause reports in the industry with an easy-to-read summary at the beginning of the report with the most crucial details adjusters need. Each of our reports identifies the most plausible origin and cause of the fire, action items the adjuster can complete to make more confident claims decisions, and the status of all relevant fire evidence. As a part of the Alpine Intel suite of services, we leverage the best structural, mechanical, and electrical engineering support available; evidence management services that can provide an unbroken chain of custody; secure storage facilities with 24-hour security camera coverage; and unparalleled laboratory facilities – all in service of your litigation or subrogation needs.
Offices: 101 S Tryon St, Suite 3300, Charlotte, North Carolina 28202, US
