London, England, United Kingdom · On-site
Company Description Nagarro UK is a fast-growing cloud, data, and AI consultancy built on the foundation of FWD View, a specialist data focused consultancy within predominantly financial services. Backed by a global engi…
Skills: Jira Service Management, CMDB, JSM Assets, ITIL, Atlassian Cloud
Germany · Remote OK
Company Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and dig…
Skills: Bid Management, Project Management, Presales, IT Managed Services, SAP Managed Services
Muscat, Muscat Governorate, Oman · On-site
Job Description Must have Skills : Customer orientation (Strong), Project Management methodologies (Strong), Account Management and Business Development (Expert), Stakeholder Management, Communication & collaboration (Ex…
Skills: Customer Orientation, Project Management, Account Management, Business Development, Stakeholder Management
Muscat, Muscat Governorate, Oman · On-site
Job Description Must have Skills : Architecture (Strong), Cloud architecture (Strong), Technology Architect - Data Architecture (Strong), Technology Architect - Generative AI, Experience: 12+ Years Role Overview We are s…
Skills: Enterprise Architecture, Cloud Architecture, Data Architecture, Generative AI, Microservices
Muscat, Muscat Governorate, Oman · On-site
Job Description Must have Skills : Pre-sales support, Business Solutioning (Expert), Solution-oriented (Strong), Customer orientation (Expert), Value proposition creation Job Description: Years of Experience 12+ Years Th…
Skills: Pre-sales Support, Business Solutioning, Solution Architecture, RFP/RFI Response, Value Proposition Creation
Muscat, Muscat Governorate, Oman · On-site
Job Description Must have Skills : Python (Strong), Model Packaging & Deployment (Strong), RAG Workflow (Strong), Prompt Engineering with LLMs (Strong) Good To Have Skills : Vector Databases and Embeddings (Capable) Job …
Skills: Python, Model Packaging & Deployment, RAG Workflow, Prompt Engineering, Vector Databases
Muscat, Muscat Governorate, Oman · On-site
Job Description Must have Skills : Python (Strong), Model Packaging & Deployment (Strong), RAG Workflow (Strong), Prompt Engineering with LLMs (Strong) Good To Have Skills : Vector Databases and Embeddings (Capable) Job …
Skills: Python, Model Packaging & Deployment, RAG Workflow, Prompt Engineering, Vector Databases
Portugal · Remote OK
Company Description 👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across…
Skills: Product Management, Product Design, Product Strategy, UX Best Practices, Human-Centered Design
India · Remote OK
Company Description 👋🏼 We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across…
Skills: ServiceNow ITAM, ServiceNow HAM, ServiceNow SAM, ServiceNow ITSM, ServiceNow Integrations
Rio de Janeiro, Rio de Janeiro, Brazil · On-site
Company Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and dig…
Skills: ReactJS, TypeScript, Python, FastAPI, Redux Toolkit
Mississauga, Ontario, Canada · On-site
Company Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and dig…
Skills: Scrum Master, Communication, Collaboration, Agile Practices, Servant Leadership
Mississauga, Ontario, Canada · On-site
Company Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and dig…
Skills: Product Ownership, Agile, Scrum, Stakeholder Management, User Story Writing
Bengaluru, Karnataka, India · On-site
Company Description 👋🏼We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across al…
Skills: SAP S4 BRIM, Convergent Invoicing, FICA, Corporate Credit, BITS Creation
Mumbai City, Maharashtra, India · On-site
Company Description 👋🏼We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across al…
Skills: SAP FI, SAP Treasury, SAP S/4HANA, SAP Multi-Bank Connectivity, SAP BTP
Bengaluru, Karnataka, India · On-site
Company Description 👋🏼We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across al…
Skills: SAP S4 BRIM, Convergent Invoicing, FICA, Convergent Charging, Subscription Order Management
Paris, Ile-de-France, France · On-site
Company Description 👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across…
Skills: Ontology Development, OWL, RDF/S, SKOS, SPARQL
Bengaluru, Karnataka, India · On-site
Company Description 👋🏼We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across al…
Skills: Playwright, TypeScript, Manual Testing, Web Automation Testing, Cypress
Portugal · Remote OK
Company Description 👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across…
Skills: Design Systems, Product Design, Component Architecture, Design Tokens, Accessibility
Portugal · Remote OK
Company Description 👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across…
Skills: Visual Design, Motion Graphics, Video Production, Storytelling, Editorial Instincts
Portugal · Remote OK
Company Description 👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across…
Skills: Storytelling, Content Marketing, Go-To-Market Strategy, B2B Marketing, AI Implementation
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Design, implement, and optimize ITSM and CMDB solutions using Jira Service Management on Atlassian Cloud. This includes defining object schemas, integrating enterprise systems, and leading end-to-end implementations from requirement gathering to go-live.
Requires over 5 years of experience in ITSM tool implementation with strong hands-on expertise in JSM Assets and ITIL processes. Candidates should possess Atlassian or ITIL certifications and experience with REST APIs or scripting.
Nagarro UK is a fast-growing cloud, data, and AI consultancy built on the foundation of FWD View, a specialist data focused consultancy within predominantly financial services. Backed by a global engineering business (18k+ people), we’re building a high-autonomy, founder-led practice focused on helping enterprises modernise, scale AI, and unlock value from complex environments.
Job Summary
We are looking for an experienced ITSM / CMDB Engineer with strong hands-on expertise in Jira Service Management (JSM) to design, implement, and optimize ITSM and CMDB solutions. The role involves working closely with customers and internal stakeholders to implement scalable, ITIL-aligned service management solutions on Atlassian Cloud.
Key Responsibilities
Nagarro, a global digital engineering leader. 18,500 experts. 40 countries.
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 18,500+ experts across 40 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
Offices: Munich, DE · Boston, US · Iselin, US · Gurugram, IN · Atlanta, US
Nagarro, a global digital engineering leader. 18,500 experts. 40 countries.
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 18,500+ experts across 40 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
Offices: Munich, DE · Boston, US · Iselin, US · Gurugram, IN · Atlanta, US
