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Job DetailsJob Location: East Liverpool - East Liverpool, OH 43920Position Type: Full TimeDeposit Resolution Specialist

True North

Full-Time | Salaried | Exempt

Every Deposit Tells a Story. Help Us Find the Missing Pieces.

Are you naturally curious? Do you enjoy solving puzzles, investigating discrepancies, and finding answers others might overlook? Are you energized by working with clients, collaborating across teams, and making a measurable impact every day?

At True North, we're looking for an energetic and detail-oriented Deposit Resolution Specialist to join our growing team. In this role, you'll play a vital part in protecting revenue integrity by identifying, researching, and resolving missing deposits while building strong relationships with clients and internal teams.

This is more than a payment processing position. You'll become a trusted problem solver who helps ensure financial accuracy, strengthens client relationships, and keeps critical business operations moving forward.

Why Join True North?

At True North, we believe exceptional people create exceptional results. We foster a culture where curiosity is encouraged, ideas are welcomed, and employees are empowered to learn, grow, and make a difference.

What you'll love about working here

A supportive, collaborative team that celebrates success together
Opportunities to learn new skills and grow your career
Meaningful work that directly impacts client success and company performance
Leadership that values accountability, innovation, and continuous improvement
A fast-paced environment where every day brings new challenges
The opportunity to become an expert in financial operations and revenue integrity

If you're someone who enjoys asking questions, solving problems, and making an impact, you'll fit right in.

What You'll Do

Investigate Missing Deposits

Identify, research, and resolve missing deposits to ensure complete and accurate financial records
Analyze discrepancies between payment activity and internal systems
Investigate deposits flagged by the Revenue Cycle team to determine whether funds were missing, misapplied, or affected by recoupments
Apply critical thinking and sound judgment to determine the best path toward resolution

Build Strong Client Relationships

Proactively contact clients regarding missing deposits and payment discrepancies
Monitor client upload schedules and send timely reminders when deposits have not been received
Respond professionally to payment-related questions and provide exceptional customer service
Build trust through proactive communication and timely follow-up

Collaborate Across Teams

Work closely with the Bookkeeping, Remittance Processing, and Revenue Cycle teams
Coordinate investigations across departments to resolve complex financial issues
Serve as a resource during high-priority deposit investigations
Share information that improves workflow and operational efficiency

Protect Revenue Integrity

Create and maintain daily posting reports
Review deposit activity and accurately post information to GP servers
Maintain complete documentation of investigations and client communications
Identify root causes for recurring issues and recommend process improvements
Escalate high-severity issues immediately to minimize posting delays and financial risk

What Makes This Role Exciting?

If you enjoy investigative work, this role will keep you engaged. Every day presents new challenges that require analytical thinking, attention to detail, and collaboration. You'll work directly with clients, uncover the reasons behind financial discrepancies, and help ensure revenue is accurately captured and posted.

Rather than simply processing transactions, you'll become an important contributor to operational excellence by protecting financial accuracy and improving processes that impact clients across the organization.

As True North continues to grow, you'll have opportunities to expand your expertise, take on increasingly complex projects, and advance within finance, Revenue Cycle Management, or operational leadership.

Who Will Thrive in This Role?

The ideal candidate is

Naturally curious and investigative
Energized by solving financial puzzles
Organized and exceptionally detail-oriented
Comfortable communicating with clients and internal teams
Analytical with strong critical-thinking skills
Proactive and self-motivated
Calm under pressure and able to prioritize competing demands
Passionate about accuracy, accountability, and continuous improvement
Excited to learn and grow within a collaborative organization

QualificationsQualifications

Preferred Experience

High school diploma or equivalent required; additional education in finance, accounting, or a related field is a plus
Experience in remittance processing, payment processing, banking, bookkeeping, or a similar financial role
Experience researching financial discrepancies or performing account reconciliations preferred

Technical Skills

Familiarity with payment processing systems and financial software
Strong computer skills with the ability to learn multiple internal systems
Experience maintaining accurate electronic documentation and reports
Comfortable working with spreadsheets and financial data

Core Competencies

Excellent analytical and problem-solving abilities
Strong attention to detail and accuracy
Outstanding written and verbal communication skills
Exceptional organizational and time-management skills
Ability to prioritize multiple assignments and meet deadlines
Professional client-service mindset
Ability to work independently while collaborating effectively across departments
Strong accountability and commitment to operational excellence