Manchester, England, United Kingdom · Hybrid
About the job Job title: Customer Specialist Location: Manchester (Hybrid) Why Join HSB? We don’t just inspect—we protect. At HSB, you’ll join a team with a clear purpose, strong values, and a supportive culture where yo…
Skills: Customer Service, Problem Solving, Decision Making, Organizational Skills, Attention To Detail
Sydney, New South Wales, Australia · Hybrid
The Legal and Compliance function is responsible for legal and compliance advice and the management of frameworks across numerous entities in Australia and New Zealand. The Legal team provides internal legal support, and…
Skills: Legal advice, Regulatory compliance, Contract drafting, Contract negotiation, Reinsurance law
Calderdale, England, United Kingdom · On-site
About the job Job title: Engineer Surveyor – South East London – Cat 3 Location: South East London Searching for individuals in or close to Portsmouth, Reigate, Redhill Total reward package: £53,376.00 per annum Salary: …
Skills: Statutory Inspections, Mechanical Engineering, Communication Skills, Time Management, Attention To Detail
Princeton, New Jersey, United States · On-site
$58k–$88k/yr
Human Resources Associate Applicants, including applicants holding a valid CPT/OPT visa, who will require employer sponsorship of a visa now or in the future will not be considered for this position. We are adding to our…
Skills: HR Administration, SuccessFactors, SAP-HR, Employee Relations, Benefits Administration
Munich, Bavaria, Germany · On-site
Im Bereich Human Resources begleiten die HR Business Partner eine Vielzahl von Transformations- und Change-Initiativen. Im Rahmen eines gruppenweiten Veränderungs- und Reorganisationsprozesses der globalen IT Organisatio…
Toronto, Ontario, Canada · Remote OK
$122k–$159k/yr
*This is a remote position open to candidates located anywhere in Canada. Position Overview Munich Re Canada is seeking a senior, bilingual, client-focused underwriting consultant who will bring strong technical judgment…
Skills: Life & Health Underwriting, Facultative Risk Assessment, Bilingual French/English, Medical Risk Assessment, Financial Risk Assessment
New York, New York, United States · On-site
$262k–$289k/yr
The Chief Pricing Office (CPO) is an independent, enterprise-wide owner of pricing value creation, ensuring that every deal and every line of business delivers sustainable, risk-appropriate economic value. The CPO serves…
Skills: Actuarial Judgment, Pricing Frameworks, Governance Leadership, Deal Review, Risk Management
Munich, Bavaria, Germany · Hybrid
Please check the internal job board.
Skills: Personnel Protection, Executive Protection, Risk Assessment, Scenario Planning, Protective Intelligence
Munich, Bavaria, Germany · Hybrid
Please check the internal job board.
Skills: Personnel Protection, Executive Protection, Risk Assessment, Scenario Planning, Threat Monitoring
Sydney, New South Wales, Australia · On-site
The Australia and UK-IT Shared Service Organisation (SSO) Solution Delivery teams for Global Markets serves as the strategic link between business stakeholders, technology teams, and external partners to deliver and oper…
Skills: Product Management, Business Analysis, Application Management, Stakeholder Management, Commercial Insurance
London, England, United Kingdom · On-site
Together, we engage with everything we have and are, to help humankind act braver and better. About Great Lakes Insurance SE: As specialty provider of primary insurance services in the UK, Great Lakes London Branch (“GLL…
Skills: Data Analysis, Microsoft Excel, Power BI, Azure DevOps, VBA
Irvine, California, United States · On-site
$60k–$95k/yr
Property Field Adjuster Own the Claim. Lead in the Field. Join American Modern Insurance Group, a Munich Re company, as a Property Field Adjuster, where you will manage claims end-to-end and support customers when it mat…
Skills: Property Claims Handling, Damage Assessment, Cotality, Xactimate, Symbility
Munich, Bavaria, Germany · Hybrid
Unser Team ist direkter Ansprechpartner für unsere Kunden und deren Leistungsabteilungen in den von unserer Division Life & Health München betreuten Märkten in Europa und Israel. Wir beraten in allen Fragen zu Leistungsf…
Skills: Claims Management, Life Insurance, Occupational Disability Insurance, Risk Management, Data Analytics
Chiyoda, Japan · On-site
Munich Re is the world’s largest reinsurer and a leading provider of reinsurance solutions. For nearly 130 years, Munich Re has been helping to address the major challenges of the future. As an international organisation…
Skills: General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Balance Sheet Reconciliation
Gaylord, Michigan, United States · On-site
The Hartford Steam Boiler Inspection and Insurance Company is looking for an Inspector to join our Engineering Team for Gaylord, Michigan! In this position you will perform inspections to include low to medium complexity…
Skills: Risk Assessment, Loss Prevention, Claims Investigation, Planning And Organizational Skills, Interpersonal Skills
Munich, Bavaria, Germany · On-site
Diese Position ist Teil des Corporate Functions Tower innerhalb von Group Technology (IT1.12) und verantwortet die IT-Servicebereitstellung sowie die Steuerung zentraler Schnittstellen zu Corporate Functions und weiteren…
Skills: Digitalization, Artificial Intelligence, Microsoft 365, SharePoint, Power Platform
Munich, Bavaria, Germany · On-site
The Group Investment Management (GIM) division is responsible for managing the proprietary Munich Re and ERGO investment portfolio of around €250bn. Within the business unit Investment Strategies of GIM the Tactical Asse…
Skills: Data Analytics, Python, Quantitative Methodologies, Statistics, Financial Mathematics
Ciudad de México, Mexico · On-site
Hartford Steam Boiler has an opportunity for an inspector to join their growing team in Durango Mexico. The position will fulfill the duties of the ASME Authorized Inspector for new fabrication and third-party inspection…
Skills: ASME Boiler and Pressure Vessel Code, NDE, Welding, Pressure Vessel Design, Quality Control
New York, New York, United States · Remote OK
$135k–$225k/yr
We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients. The Company MEAG Ne…
Skills: Forestry Asset Management, Financial Modeling, Growth and Yield Modeling, Cash Flow Projections, Scenario Analysis
Munich, Bavaria, Germany · Hybrid
Neben Präsenzveranstaltungen nehmen virtuelle bzw. hybride Events einen immer größeren Stellenwert ein. Das Referat RES1.2.3 Eventmanagement unterstützt hierbei die Geschäfts- und Zentralbereiche von Munich Re bei der Pl…
Skills: Project Management, Event Management, Stakeholder Management, Budget Planning, Process Modeling
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Provide front-line guidance to customers and coordinate inspection activities with Engineer Surveyors and Regional Managers. Responsible for triaging inbound requests, dispatching jobs, and maintaining operational reports to ensure service excellence.
Requires proven experience in customer service or business support, preferably within an inspection or surveying environment. Must be fluent in Microsoft applications and Field Service Applications with strong communication skills.
Job title: Customer Specialist
Location: Manchester (Hybrid)
Why Join HSB?
We don’t just inspect—we protect. At HSB, you’ll join a team with a clear purpose, strong values, and a supportive culture where your expertise is respected and your contributions matter. From flexible working to wellbeing support, we invest in you so you can bring your best self to work—every day.
Apply today and become part of a company that doesn’t just engineer safety—but inspires trust.
As a Customer Specialist, you will provide front-line guidance and support to customers, helping to resolve service enquiries efficiently and professionally. Working closely with Engineer Surveyors, Regional Managers and Engineering Operations teams, you'll help coordinate inspection activities and ensure customers receive timely, accurate communication throughout the inspection process.
You will play a key role in triaging inbound inspection requests, creating and dispatching jobs, maintaining reporting standards, and supporting the delivery of inspection documentation and appointment notifications in line with company procedures and contractual obligations.
You'll also contribute to continuous service improvement by proactively identifying issues, escalating service disruptions where appropriate, and supporting the preparation and maintenance of operational reports and documentation. By working collaboratively across departments, you'll help ensure efficient operational workflows while maintaining compliance with company policies and health and safety requirements.
At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
Munich Re is one of the world’s leading providers of reinsurance, primary insurance and insurance-related risk solutions. The group consists of the reinsurance and ERGO business segments, as well as the capital investment company MEAG. We are globally active and operate in all lines of the insurance business. Since our founding in 1880, we’ve been known for our unrivaled risk-related expertise and sound financial position. We offer customers financial protection when faced with exceptional levels of damage – from the 1906 San Francisco earthquake to the 2017 Atlantic hurricane season. We possess outstanding innovative strength, which enables us to also provide coverage for extraordinary risks such as rocket launches, renewable energies, cyber attacks, or pandemics. We’re also playing a key role in driving forward the digital transformation of the insurance industry, and in doing so have further expanded our ability to assess risks and the range of services that we offer. Our tailor-made solutions and close proximity to our customers make Munich Re one of the world’s most sought-after risk partners for businesses, institutions, and private individuals. Working at Munich Re is more than a career. It’s an invitation to tackle some of the world’s most pressing challenges. Together with our team, consisting of specialists from more than 80+ fields of expertise, we turn risks into exciting opportunities that move humanity forward. https://www.munichre.com/en/career Munich Re Careers: [email protected] Munich Re Imprint: www.munichre.com/en/service/imprint/index.html Munich Re Legal Notice: https://www.munichre.com/en/service/legal-notice/index.html Munich Re Privacy Policy: https://www.munichre.com/en/service/privacy-statement/index.html By accessing the Munich Re LinkedIn page, you agree to LinkedIn's terms and conditions and its data use policy: www.linkedin.com/legal/privacy-policy © 2000–2018 Münchener Rückversicherungs-Gesellschaft Group Communications
Offices: Königinstrasse 107, Munich, Bavaria 80802, DE · 555 College Road East, Princeton, NJ 08543-5241, US · Plantation Place 30 Fenchurch Street, London, EC3M 3AJ, GB · 56 Perimeter Center East, NE, Suite 500, Atlanta, GA 30346-2290, US
Munich Re is one of the world’s leading providers of reinsurance, primary insurance and insurance-related risk solutions. The group consists of the reinsurance and ERGO business segments, as well as the capital investment company MEAG. We are globally active and operate in all lines of the insurance business. Since our founding in 1880, we’ve been known for our unrivaled risk-related expertise and sound financial position. We offer customers financial protection when faced with exceptional levels of damage – from the 1906 San Francisco earthquake to the 2017 Atlantic hurricane season. We possess outstanding innovative strength, which enables us to also provide coverage for extraordinary risks such as rocket launches, renewable energies, cyber attacks, or pandemics. We’re also playing a key role in driving forward the digital transformation of the insurance industry, and in doing so have further expanded our ability to assess risks and the range of services that we offer. Our tailor-made solutions and close proximity to our customers make Munich Re one of the world’s most sought-after risk partners for businesses, institutions, and private individuals. Working at Munich Re is more than a career. It’s an invitation to tackle some of the world’s most pressing challenges. Together with our team, consisting of specialists from more than 80+ fields of expertise, we turn risks into exciting opportunities that move humanity forward. https://www.munichre.com/en/career Munich Re Careers: [email protected] Munich Re Imprint: www.munichre.com/en/service/imprint/index.html Munich Re Legal Notice: https://www.munichre.com/en/service/legal-notice/index.html Munich Re Privacy Policy: https://www.munichre.com/en/service/privacy-statement/index.html By accessing the Munich Re LinkedIn page, you agree to LinkedIn's terms and conditions and its data use policy: www.linkedin.com/legal/privacy-policy © 2000–2018 Münchener Rückversicherungs-Gesellschaft Group Communications
Offices: Königinstrasse 107, Munich, Bavaria 80802, DE · 555 College Road East, Princeton, NJ 08543-5241, US · Plantation Place 30 Fenchurch Street, London, EC3M 3AJ, GB · 56 Perimeter Center East, NE, Suite 500, Atlanta, GA 30346-2290, US
