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Full-time
bachelor degree
Posted 57d ago
~40 hrs/week
Responsibilities
Provide underwriting support by qualifying accounts and researching property locations for coverage and losses. Handle inbound communications with brokers, agencies, and customers while focusing on highly serviceable accounts.
Requirements
Requires a bachelor's degree or equivalent experience with a proven track record in customer experience and internet research. Proficiency in MS Office, specifically Excel, and strong analytical and communication skills are essential.
Full job description
Location
Hybrid role. 3 days a week at our office in Wayne, PA.
Job Description
Provide support to Underwriting by qualifying accounts according to HSB guidelines. Research property locations for prior coverage and losses, assign occupancies to locations using established performance standards that are responsive to marketing, underwriting, retention and services goals. Focus on special handling and highly serviceable accounts (HAS), including hospitals, municipalities and colleges. Take inbound phone calls and communicating with brokers/agencies, customers and internal departments.
Education and Experience
Bachelor’s degree or equivalent work experience is required
Experience in providing exceptional customer experience and handling customer escalations
Experience with internet research
Knowledge and Skills
Excellent data entry, telephone and PC skills. Familiar with MS Office Suite
Proficient in Excel with the ability to create, format, calculate and report
Good verbal and written communication skills
Strong problem solving, analytical and presentation skills
Attention to detail
Ability to multi-task, prioritize tasks and ensure assignments are delivered on time
At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Offices: Königinstrasse 107, Munich, Bavaria 80802, DE · 555 College Road East, Princeton, NJ 08543-5241, US · Plantation Place 30 Fenchurch Street, London, EC3M 3AJ, GB · 56 Perimeter Center East, NE, Suite 500, Atlanta, GA 30346-2290, US
cyber insurancereinsuranceprimary insurancemarinespecial enterprise risksbusiness interruptionconstruction riskslife insurancehealth insuranceinternet of things
Offices: Königinstrasse 107, Munich, Bavaria 80802, DE · 555 College Road East, Princeton, NJ 08543-5241, US · Plantation Place 30 Fenchurch Street, London, EC3M 3AJ, GB · 56 Perimeter Center East, NE, Suite 500, Atlanta, GA 30346-2290, US
cyber insurancereinsuranceprimary insurancemarinespecial enterprise risksbusiness interruptionconstruction riskslife insurancehealth insuranceinternet of things