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Morgan 6 LLC logoMorgan 6 LLC

IT Support Technician

Annapolis, Maryland, United States · On-site

$43k–$50k/yr

Mid level

Description Morgan 6 “M6” is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA-certified HUBZone company headquartered in Charleston, SC. We deliver expert talent with high-demand, low-density skill sets t…

Skills: Tier 1 Support, Tier 2 Support, IT Troubleshooting, Hardware Configuration, Software Configuration

Morgan 6 LLC logo

IT Support Technician

Morgan 6 LLC

Annapolis, Maryland, United States • On-site

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Mid level

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  • $43k–$50k/yr
  • Full-time
  • professional certificate, bachelor degree
  • Health insurance, Medical insurance, Dental insurance, Vision insurance, Voluntary short-term disability, Voluntary long-term disability
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

The technician provides Tier 1 and Tier 2 customer support, resolving technical issues via phone, remote assistance, and on-site visits. They are also responsible for managing the lifecycle of IT equipment, including receipt, repair, configuration, and disposal.

Requirements

Candidates must possess a CompTIA Security+ certification, U.S. citizenship, and the ability to pass a DoD background investigation. A minimum of 2-3 years of experience in technical support and IT repair is required.

Full job description

Description

Morgan 6 “M6” is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA-certified HUBZone company headquartered in Charleston, SC. We deliver expert talent with high-demand, low-density skill sets to support critical U.S. Government missions in areas such as special operations, intelligence, cybersecurity, agile development, and IT support. Most importantly, we are — and we support — Warriors First.

M6 Core Values – HEROIC

  • Honor – Act with integrity and truthfulness
  • Excellence – Strive for quality in all we do
  • Resourcefulness – Innovate and embrace change
  • One Team – Stand together and treat each other with respect
  • Iron Sharpens Iron – Encourage personal and professional growth
  • Castle Defense – Protect the resources entrusted to us

Job Summary:

The IT Support Technician at the US Naval Academy, Information Technology Services Division (ITSD) plays a crucial role in providing exceptional customer-oriented assistance and Repair Shop support. This position involves managing the receipt, dispersal, storage, disposal, repair, and configuration of IT equipment, both hardware and software.

Responsibilities:

  • Provide Tier 1 support by addressing requests for service and providing telephone assistance to resolve reported problems
  • Track and manage service requests in the ticket management system, ensuring timely completion of service
  • Offer Tier 2 support, including on-site visits to resolve more complex issues that cannot be resolved over the phone
  • Utilize remote assistance to connect to client workstations, facilitating efficient service delivery
  • Interface directly with clients daily, ensuring performance objectives and deliverables are met
  • Participate in discussion forums and track the Web Help Desk (WHD) software and summary reports

Skills:

  • Ability to handle pressure and deadlines in a calm and composed manner
  • Proficient in English with strong client-facing and effective communication skills
  • Excellent troubleshooting abilities and capacity to multitask effectively
  • Positive customer service orientation and a dedication to problem resolution

Requirements

  • CompTIA Security+ (required)

Skills

  • Ability to handle pressure and deadlines in a calm and composed manner
  • Proficient in English with strong client-facing and effective communication skills
  • Excellent troubleshooting abilities and ability to multitask effectively
  • Strong customer service orientation and dedication to problem resolution

Work Experience

  • 2–3 years of experience in technical support, IT device repair, IT security/vulnerability remediation, and developing knowledge-based articles

Physical Requirements

  • Ability to carry, push, lift, or lower computer equipment weighing up to 50 pounds

Education

  • Technical School Certificate or equivalent experience required
  • Bachelor’s degree preferred

Additional Requirements

  • U.S. citizenship (required)
  • Ability to pass a DoD background security investigation

Equal Opportunity Employer

M6 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Competitive Compensation & Benefits

Compensation varies based on factors such as location, experience, and skill set. For positions based in California, Colorado, D.C., Maryland, New York, or Washington, the salary range is $43,000 – $50,000 (if annualized).

Our comprehensive benefits package includes health insurance (medical, dental, vision), voluntary short and long-term disability, voluntary additional life, Sect. 125 dependent care, Health Savings Account (HSA), 401(k) retirement plan with company match, paid time off (PTO), and professional development opportunities.

Drug Free Workplace:

M6 is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Reasonable Accommodations

As an Equal Opportunity Employer, M6 is committed to providing reasonable accommodation to applicants with disabilities. If you are interested in applying for employment with M6 and need assistance or accommodation to use our website, please contact us by phone (843) 258-9947. Provide your contact information and describe the nature of your accessibility issue. We will only respond to inquiries related to accommodation requests.

Related keywords

CompTIA Security+IT SupportWeb Help Desk (WHD)DoD Background InvestigationHardware RepairSoftware ConfigurationVulnerability RemediationTechnical SupportUS Naval AcademyInformation Technology Services Division

About Morgan 6 LLC

LinkedInVisit site

Serving the warriors who make a difference in the world by providing experts with high-demand, low-density skills

Industry
Government Administration
Company size
51-200 employees
Founded
2012
Headquarters
Charleston, South Carolina
LinkedIn followers
6,455

Morgan 6, LLC is a Service-Disabled Veteran-Owned Small Business (SDVSOB) certified through the U.S. Small Business Administration’s (SBA) VetCert program and holds an SBA HUBZone certification. M6 delivers a wide range of technical, logistical, professional, and managerial services to the U.S. Government. Our expertise spans the breadth of Irregular Warfare, including special operations, intelligence operations, information operations, cybersecurity, agile software development, IT support and training, academic and research services, service management, operations and sustainment, knowledge management, and digital transformation. M6’s agile methodologies and processes are designed to significantly outpace industry standards, ensuring the swift execution of projects. M6 excels in the unconventional, with exceptional experience and expertise in irregular warfare, special operations, intelligence, and strategic competition in the gray zone. Follow us on X @Morgan6LLC

Offices: 997 Morrison Dr, Charleston, South Carolina 29403, US

View all jobs at Morgan 6 LLC

About Morgan 6 LLC

LinkedInVisit site

Serving the warriors who make a difference in the world by providing experts with high-demand, low-density skills

Industry
Government Administration
Company size
51-200 employees
Founded
2012
Headquarters
Charleston, South Carolina
LinkedIn followers
6,455

Morgan 6, LLC is a Service-Disabled Veteran-Owned Small Business (SDVSOB) certified through the U.S. Small Business Administration’s (SBA) VetCert program and holds an SBA HUBZone certification. M6 delivers a wide range of technical, logistical, professional, and managerial services to the U.S. Government. Our expertise spans the breadth of Irregular Warfare, including special operations, intelligence operations, information operations, cybersecurity, agile software development, IT support and training, academic and research services, service management, operations and sustainment, knowledge management, and digital transformation. M6’s agile methodologies and processes are designed to significantly outpace industry standards, ensuring the swift execution of projects. M6 excels in the unconventional, with exceptional experience and expertise in irregular warfare, special operations, intelligence, and strategic competition in the gray zone. Follow us on X @Morgan6LLC

Offices: 997 Morrison Dr, Charleston, South Carolina 29403, US

View all jobs at Morgan 6 LLC

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