Jobs at Momentum (Now Hiring) — 3 open

This position will play a key role in the growth and expansion of business services and product offerings at Momentum Telecom. This position will manage the implementation and on-boarding projects of Momentum hosted VoIP, High Capacity Data and Video to small, mid-size and large businesses, and government, education and medical institutional customers.

This role will primarily be responsible for managing the entire project of on-boarding new customers including overseeing and maintaining targeted project installation timelines and objectives to ensure a successful transition to our products and services.

This position can be fully remote and we are able to accept applications in the following states: AL, GA, TN, FL, NC, SC, NJ, PA, TX, KY, OH.

Essential Duties and Responsibilities

• Set the strategic direction of all projects.
• Detect, identify and resolve sales, contractual or product inaccuracies.
• Set target milestones and deadlines for projects.
• Implement and manage multiple voice projects, simultaneously, using appropriate systems, metrics, tools and techniques.
• Communicate voice feature customization and provide solutions to project related issues.
• Coordinate and communicate with Momentum Field Engineers and Implementation Engineers regarding all aspects of project and voice installations.
• Manage and maintain constant verbal and written (email) communication to customers and Partners and sub-agents.
• Engage other Momentum Departments in order to ensure successful project completion, i.e. Fulfillment, Billing, Software Engineering, Training, Carrier Relations, Technical Support, etc.

Education and Experience

• A four-year undergraduate degree in Business, Sales, or Marketing is preferred.
• Telecommunications experience is preferred.

Knowledge, Skills, and Abilities

Successful candidates will possess and be required to show the following KSAs in this role: 

• Critical thinking 
• Good, client-oriented communication skills
• Excellent written and verbal communication skills 
• Ability to offer and receive constructive feedback 
  • Including acting on feedback and making changes as requested
• Adaptability and flexibility 
• Excellent ability to multitask o Able to work both independently and within a team 
• Excellent organizational skills 
• Proactive 
• Analytical skills 
• Conflict resolution skills 
• Accuracy and attention to detail 
• Time management capabilities 
• Capacity to meet milestones and deadlines 
• Capacity to manage stressful situations 
• Proficient in MS Excel, MS Word, and MS PowerPoint 
• Must have a strong work ethic 
• Must be available for afterhours and on-call support.

Other

Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular attendance is essential (i.e. is consistently at work and on time).