United Kingdom · Hybrid
$60k–$75k/yr
Job Summary An opportunity has become available within our expanding Serious Injury Department for an experienced Associate Team Leader to supervise and provide technical support on cases valued in excess of £100k and up…
Skills: Technical Supervision, Personal Injury Law, Multi-Track Claims, Coaching, Case Management
Wakefield, England, United Kingdom · Hybrid
$50k–$70k/yr
Job Title: Operations Manager (Serious Injury) Level: Manager Reports to: Director of Legal Services Operations Purpose of Role A member of the leadership team, the operations manager will be responsible for the driving …
Skills: Operational Excellence, People Management, Resource Planning, Performance Management, Data Analysis
Wakefield, England, United Kingdom · On-site
$24k–$28k/yr
Job Summary To deliver a robust quality claims handling service to Minster clients, to assist Fee Earners to generate fee income and contribute to the general success of the department. To assist in the handling of a por…
Skills: Case Management, Client Care, Communication Skills, Microsoft Excel, Microsoft Word
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Supervise and provide technical support for high-value personal injury RTA cases valued between £100k and £1m. Lead a team of colleagues by managing KPIs, providing coaching, and ensuring adherence to the firm's supervision framework.
Requires an admitted Solicitor or FCILEX with Rights to Litigate and at least 8 years of PQE. Must have extensive experience handling high-value multi-track personal injury claims and strong leadership capabilities.
An opportunity has become available within our expanding Serious Injury Department for an experienced Associate Team Leader to supervise and provide technical support on cases valued in excess of £100k and up to £1m.
The role holder will require a sound technical knowledge of personal injury (RTA) work. In addition, they will have considerable experience usually gained over 8 years + of working on multi-track claims in excess of £500k.
The role involves end to end technical support and coaching on cases, responsibility for the adherence to our robust supervision framework as well as being accountable for delivery of your teams’ objectives and KPIs.
The role holder will be an ambassador for Minster Law, bringing to life our core purpose and values through inspirational leadership and technical expertise.
This role is part of the Serious Injury leadership team that helps deliver growth, engagement excellent customer service and performance.
To provide technical support and effective supervision to Grade A colleagues and their supporting hubs conducting multi-track RTA claims with a value in excess of £100k to up to £1M
The level of supervision required will be in accordance with the firms’ supervision framework and the post holder is expected to be an ambassador of best practice.
To provide technical coaching and guidance to leads and AFE’s.
To ensure efficient case progression to achieve the required operational, financial and client service performance in line with the firms’ objectives.
To support colleagues in optimising case planning and hub productivity.
To undertake monthly technical 121’s with Grade A colleagues enabling reportable feedback to Technical Leads for action plans and business strategy
To identify and escalate any capability concerns to the Technical Lead and support with the implementation of training, development or support plans if appropriate.
To collaborate with QA and Technical Compliance and / or Technical Leads to manage risk.
To support in Billing Governance Forums as required providing technical submissions for team members.
To ensure your team adhere to Minster Law Costs Process and provide technical costs support to fee earners.
Working collaboratively with fellow Team Leaders, Team Managers and Technical Leads to embed business change, manage risk and deliver performance.
To engage and support in forums on a variety of technical issues including peer reviews.
To work alongside the leadership team in delivering and embedding Objectives
To hold team meetings and share key messages ensuring these are delivered effectively.
To complete monthly returns to the leadership team to optimise supervision
Admitted Solicitor, FCILEX with Rights to Litigate - 8+ years PQE
Experience of handling and supervising high value Multi-Track personal injury (RTA – Car & Bike) claims.
Use of electronic case management systems (Proclaim ideally but training can be given)
IT skills – including Microsoft Word; Microsoft Teams; PowerPoint & Excel
Enjoys coaching and engaging team members and reporting in to technical leads
Ability to lead with integrity, be respectful of all colleague opinions
Ability to follow Company process / guidelines & make appropriate decisions
Ability to motivate colleagues & work as part of a team with strong supervisory skills and an ability to put others at ease and build trust & confidence through self-awareness and a high degree of emotional intelligence
Credibility to operate and influence with stakeholders of all levels.
Act with drive, pace and passion with the ability to work in a fast-moving environment
Takes personal ownership, leads by example and works collaboratively across functions with a one business mindset.
Good interpersonal / communication skills both written & verbal with self-awareness of your own impact on others & an ability to consider appropriate forums for communications.
A natural organiser able to set clear expectations of what good looks like and how it is measured.
Be a cultural ambassador by displaying our values and behaviours in every aspect of the work they do.
Robust - able to deal with changing circumstances and challenging situations whilst still achieving objectives.
Team Player and acts as a role model to your colleagues, working together to achieve business and team goals.
Take opportunities to develop and stretch yourself and be passionate about developing your career at Minster Law.
Flexibility with a solution-focused, resilient and positive “can-do” attitude
Accountability for own Actions & Decisions
Honest, Trustworthy & Reliable and able to act with Integrity
Willing to explore new technologies to support business development & able to support teams though change
Knowledge of Personal Injury Pre-Action Protocols / Civil Procedure Rules / Funding / Costs
Knowledge of personal injury law – as applicable
Understanding the impact of the Intermediate Track on lower value SI cases (over 100k) with the ability to embrace a consistent team risk strategy.
Ability to assess and advise on evidence, liability & quantum
Knowledge of all aspects of litigation and cases which involve cost budgeting
Good numerical skills with the ability to lead and assess calculated special damages
Experience of billing & bill sign off & interpretation of MI & data
Delivering and facilitating of training as required through induction & ad hoc sessions as required
Ability to work and assess competency criteria to feed into individual & department wide training
Your KPIs and Objectives will be discussed and agreed with you on a one-to-one basis. You will have regular one-to-one meetings with your senior technical lead and senior manager to review your performance against these objective.
There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience, and develop a career within Minster Law.
Full time – 35 hours per week. Agile working is fully supported but some office attendance is required and can be discussed at interview.
Our clients are based throughout England and Wales. Associates are required to undertake meetings with clients and attend conferences, but occasional support maybe required by the Team Leader. Some travel maybe required.
The annual salary range for this role is £60,000 - £75,000.
Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.
We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status.
You can read more about our commitment to equality and diversity on the Minster Law website.
The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion.
Move Forward
We’re a leading provider of legal services to the insurance industry and their customers, with specialisms in road traffic accidents, serious injury, bike accidents, and accidents at work. We’re not exactly a traditional law firm and we take pride in the fact we do things differently. We look forwards, not backward, because we know that the traditional ways of working don’t work for everyone. We challenge every assumption as we work to reimagine every aspect of legal services. We choose the smart way over the standard way, drawing on years of experience, whilst embracing the latest trends, to keep moving forward. This applies as much to our people as it does to our customers. We harness skills from all industries, not just the legal sector, to allow us to create a team with the ability to deliver at a market-leading level – and it’s precisely this type of diversity of skills, thought, people, and backgrounds that make our business what it is. We’re on a mission to be the leading legal services provider for insurers in the market. At its heart, we believe our business is about helping people and creating outcomes that matter. We know we have to do things differently and have the best people on board to achieve this. This is why we’re committed to creating a working environment and culture that is open and empowers our colleagues, where everyone feels supported and can be their best selves.
Offices: Peel Avenue, Wakefield, Yorkshire WF27UA, GB
Move Forward
We’re a leading provider of legal services to the insurance industry and their customers, with specialisms in road traffic accidents, serious injury, bike accidents, and accidents at work. We’re not exactly a traditional law firm and we take pride in the fact we do things differently. We look forwards, not backward, because we know that the traditional ways of working don’t work for everyone. We challenge every assumption as we work to reimagine every aspect of legal services. We choose the smart way over the standard way, drawing on years of experience, whilst embracing the latest trends, to keep moving forward. This applies as much to our people as it does to our customers. We harness skills from all industries, not just the legal sector, to allow us to create a team with the ability to deliver at a market-leading level – and it’s precisely this type of diversity of skills, thought, people, and backgrounds that make our business what it is. We’re on a mission to be the leading legal services provider for insurers in the market. At its heart, we believe our business is about helping people and creating outcomes that matter. We know we have to do things differently and have the best people on board to achieve this. This is why we’re committed to creating a working environment and culture that is open and empowers our colleagues, where everyone feels supported and can be their best selves.
Offices: Peel Avenue, Wakefield, Yorkshire WF27UA, GB
