Wakefield, England, United Kingdom · Hybrid
$30k–$38k/yr
Job Title: Operational Team Leader Direct reports: Paralegals Reports to: Senior Operational Team Leader Level: Team Leader Purpose of the role To lead, support and develop a team of paralegals, ensuring delivery of a hi…
Skills: Team Leadership, Performance Management, Coaching, Data Analysis, Employee Relations
Wakefield, England, United Kingdom · Hybrid
$60k–$75k/yr
Job Summary An opportunity has become available within our expanding Serious Injury Department for an experienced Associate Team Leader to supervise and provide technical support on cases valued in excess of £100k and up…
Skills: Personal injury law, Litigation, Team leadership, Technical coaching, Case management
Wakefield, England, United Kingdom · Hybrid
$52k–$65k/yr
Job Title: Business Development Manager Responsible to: Head of Partnerships Level: Manager Job Summary We are seeking an experienced and commercially driven Business Development Manager with a strong background in the l…
Skills: Business development, Strategic planning, Relationship management, Personal injury law, Commercial acumen
Wakefield, England, United Kingdom · Hybrid
$26k–$38k/yr
The Role We are looking for a Personal Injury Executive to handle a portfolio of claimant fast track employer’s liability and public liability (EL/PL) injury claims for Minster Law clients, to generate fee income and con…
Skills: Personal Injury Law, Negotiation, Objection Handling, MOJ Portal, Case Management
Wakefield, England, United Kingdom · Hybrid
$50k–$70k/yr
Job Title: Operations Manager (Serious Injury) Level: Manager Reports to: Director of Legal Services Operations Purpose of Role A member of the leadership team, the operations manager will be responsible for the driving …
Skills: Operational Excellence, People Management, Resource Planning, Performance Management, Data Analysis
Wakefield, England, United Kingdom · On-site
Job Summary To deliver an excellent customer journey with key focus on service and attention to detail. Providing exceptional customer service to our clients, you will be responsible for answering phone calls, identifyin…
Skills: Customer Service, Phone Handling, IT Skills, Time Management, Attention To Detail
Wakefield, England, United Kingdom · On-site
$42k–$55k/yr
Job Title: Service & Operations Manager, Volume Claims (Maternity Cover - 12 Months FTC) Level: Management Responsible to: Director of Volume Claims Job Summary A key member of the leadership team, the role holder is res…
Skills: Operational Management, Resource Planning, People Leadership, Performance Reporting, Complaints Management
City of London, England, United Kingdom · Remote OK
$60k–$90k/yr
Associate (Grade A) – RTA Serious Injury Location: London or Remote Department: Serious Injury Employment Type: Associate The opportunity As an Associate in our Serious Injury team, you will play a senior role within one…
Skills: Serious Injury Litigation, Case Management, Liability Assessment, Quantum Calculation, Rehabilitation Strategy
Wakefield, England, United Kingdom · Remote OK
$70k–$90k/yr
Job Title: Catastrophic Injury Team Leader Responsible to: Operations Manager Level: Team Leader A senior role within a specialist Serious Injury practice Minster Law is a personal injury law firm with an established and…
Skills: Case Strategy, Serious Injury Litigation, Team Leadership, Rehabilitation Planning, Client Care
Wakefield, England, United Kingdom · Remote OK
$44k–$55k/yr
Job Summary To handle a portfolio of claimant serious injury claims for Minster Law clients and contribute to the general success of the department. The caseload is predominantly RTA based and involves cases with complex…
Skills: Serious Injury Claims, Litigation, Case Management, Client Care, Negotiation
Wakefield, England, United Kingdom · Remote OK
$35k–$44k/yr
Job Summary To handle a portfolio of claimant serious injury claims for Minster Law clients, to generate fee income and contribute to the general success of the department. The caseload is predominantly RTA based and it …
Skills: Case Management, Client Care, Negotiation, Objection Handling, Legal Research
Wakefield, England, United Kingdom · Remote OK
$48k–$79k/yr
Job description To handle a portfolio of claimant serious injury claims for Minster Law clients and contribute to the general success of the department. The caseload is predominantly RTA based and involves cases with com…
Skills: Serious Injury Claims Management, Litigation, Client Care, Mentoring, Legal Research
Glasgow, Scotland, United Kingdom · Hybrid
Job Title: Personal Injury Claims Advisor / Paralegal Responsible to: Managing Director Salary: Dependant on Experience Job Summary An exciting opportunity to join a our growing team. The successful candidate will work w…
Skills: Personal Injury Claims, Case Management, Client Care, Negotiation, Objection Handling
Wakefield, England, United Kingdom · On-site
Job Summary To deliver robust quality claims handling, with a key focus on customer outcomes for Minster Law customers, to contribute to the general success of the business. The successful applicant will support through …
Skills: Claims Handling, Case Management, Negotiation, Communication Skills, Microsoft Excel
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The Operational Team Leader is responsible for leading, motivating, and developing a team of paralegals to ensure high-quality service delivery. They act as the primary point of escalation for performance, conduct, and wellbeing matters while driving continuous improvement across the team.
Candidates must have a proven track record of leading high-performing teams and experience in performance management and employee relations. Strong communication skills, proficiency in Microsoft Office, and the ability to use data insights to drive productivity are essential.
To lead, support and develop a team of paralegals, ensuring delivery of a high-quality service to both clients and legal teams. The Team Leader is accountable for driving performance, capability, engagement and continuous improvement across the paralegal community, whilst acting as the primary point of escalation for performance, conduct, attendance and wellbeing matters.
Working in partnership with fee earners, the Team Leader will ensure paralegals are equipped to meet the needs of clients and legal teams through effective coaching, performance management, training and support. The role will foster a culture of accountability, professionalism, continuous improvement and excellent client service.
· Leadership, Resourcing & Team Development
o Lead, motivate and develop a high-performing paralegal team
o Manage recruitment, onboarding and resource allocation to meet business needs
o Set clear expectations on productivity, quality, client service and behaviours
o Deliver 121s, performance reviews and development plans, including involvement in the Paralegal Progression Programme
o Monitor performance against KPIs and objectives
o Use MI and data insights to identify trends and improvement opportunities, driving performance, productivity and efficiency
o Address underperformance, including formal processes where required
o Work with fee earners to align expectations, ensure delegation and delivery
o Identify knowledge gaps and implement targeted, bespoke development and training solutions
o Act as the first point of contact for people related matters
o Manage attendance, wellbeing, return to work and absence processes
o Lead on disciplinary, performance and absence management processes, working with your Operations Manager and the People Team
o Build strong relationships across the whole business
o Act as escalation point for performance, quality and conduct issues
o Liaise with fee earners to onboard and develop paralegals in partnership
o Regularly gather and act promptly on feedback to improve individual and team performance
o Balance client, team and business need to achieve the right outcomes
o Facilitate and deliver training including induction and ad hoc sessions
o Contribute to talent mapping and wider people processes (midpoint/end of year reviews)
o Support the leadership team in completing and delivering the midpoint and end of year scores as well as supporting colleagues with their Personal Growth
o Promote a culture of accountability, innovation and continuous improvement
· Proven track record of leading and developing high-performing teams
· Strong Microsoft Office skills (Word, Teams, PowerPoint, Excel)
· Confident delivering 121s, performance reviews and development plans
· Drive performance through coaching, people management and accountability
· Experienced in attendance, wellbeing, return-to-work and employee relations
· Data-driven, using MI to inform decisions and improve outcomes
· Strong communicator, able to influence and handle challenging conversations
· Highly organised, able to manage competing priorities and deliver practical solutions
· Embrace new technology and supports teams through change
· Experience in legal or professional services desirable but not essential
· Motivated people leader, passionate about performance and building team capability
· Brings energy, pace and focus in a fast-moving environment
· Leads with integrity, respect and strong personal accountability
· Sets clear expectations and standards, focusing on what good looks like
· Makes sound decisions aligned to company processes and objectives
· Creates a positive environment, role modelling company behaviours and values
KPIs and objectives will be agreed during regular one-to-one meetings, where performance, development needs, and support requirements will also be reviewed. KPIs are likely to include:
· Delivery of team productivity and performance targets
· Positive feedback from fee earners and the legal team
· Effective management of attendance, wellbeing, and employee relations
· Development and capability growth across the paralegal population
· Strong employee engagement and retention
· Identification and implementation of continuous improvement initiatives
There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience and develop a career within Minster Law.
Full time – 35 hours per week. Agile working is fully supported but as this is a people leader role, on site presence may represent more than 50% of your working week.
Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.
We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website.
Move Forward
We’re a leading provider of legal services to the insurance industry and their customers, with specialisms in road traffic accidents, serious injury, bike accidents, and accidents at work. We’re not exactly a traditional law firm and we take pride in the fact we do things differently. We look forwards, not backward, because we know that the traditional ways of working don’t work for everyone. We challenge every assumption as we work to reimagine every aspect of legal services. We choose the smart way over the standard way, drawing on years of experience, whilst embracing the latest trends, to keep moving forward. This applies as much to our people as it does to our customers. We harness skills from all industries, not just the legal sector, to allow us to create a team with the ability to deliver at a market-leading level – and it’s precisely this type of diversity of skills, thought, people, and backgrounds that make our business what it is. We’re on a mission to be the leading legal services provider for insurers in the market. At its heart, we believe our business is about helping people and creating outcomes that matter. We know we have to do things differently and have the best people on board to achieve this. This is why we’re committed to creating a working environment and culture that is open and empowers our colleagues, where everyone feels supported and can be their best selves.
Offices: Peel Avenue, Wakefield, Yorkshire WF27UA, GB
Move Forward
We’re a leading provider of legal services to the insurance industry and their customers, with specialisms in road traffic accidents, serious injury, bike accidents, and accidents at work. We’re not exactly a traditional law firm and we take pride in the fact we do things differently. We look forwards, not backward, because we know that the traditional ways of working don’t work for everyone. We challenge every assumption as we work to reimagine every aspect of legal services. We choose the smart way over the standard way, drawing on years of experience, whilst embracing the latest trends, to keep moving forward. This applies as much to our people as it does to our customers. We harness skills from all industries, not just the legal sector, to allow us to create a team with the ability to deliver at a market-leading level – and it’s precisely this type of diversity of skills, thought, people, and backgrounds that make our business what it is. We’re on a mission to be the leading legal services provider for insurers in the market. At its heart, we believe our business is about helping people and creating outcomes that matter. We know we have to do things differently and have the best people on board to achieve this. This is why we’re committed to creating a working environment and culture that is open and empowers our colleagues, where everyone feels supported and can be their best selves.
Offices: Peel Avenue, Wakefield, Yorkshire WF27UA, GB
