Pune, Maharashtra, India · On-site
Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer e…
Skills: Technical Support, Customer Experience, Office 365, Microsoft 365 Apps, Case Management
Santa Clara, California, United States · Hybrid
$120k–$261k/yr
Overview Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent Cloud” mission. SCHIE…
Skills: C, C++, C#, Java, JavaScript
Santa Clara, California, United States · Hybrid
$143k–$304k/yr
Overview Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent Cloud” mission. SCHIE…
Skills: C, C++, C#, Java, JavaScript
Redmond, Washington, United States · Hybrid
$131k–$304k/yr
Overview Microsoft Cloud Operations + Innovation (CO+I) powers Microsoft’s cloud services, and our team is dedicated to delivering high-quality infrastructure to support cloud operations. As Microsoft’s cloud business gr…
Skills: Data Center Leasing, Site Acquisition, Real Estate Strategy, Contract Negotiation, Market Research
Mountain View, California, United States · Remote OK
$166k–$331k/yr
Overview Are you passionate about building cool devices and technologies? Microsoft Windows & Devices team is on a journey to create new experiences on the Windows platform. A fundamental part of our strategy is having d…
Skills: Silicon Architecture, System-on-Chip (SoC), Artificial Intelligence (AI), System Modeling, Performance Analysis
Redmond, Washington, United States · Hybrid
$166k–$331k/yr
Overview We are hiring a Design Architect to take on the hardest, most ambiguous design challenges at the center of that vision. We are a team of product designers, UX researchers, content designers, data scientists, and…
Skills: Product design, User research, Interaction design, Prototyping, Systems thinking
Redmond, Washington, United States · Hybrid
$120k–$261k/yr
Overview Microsoft’s Cloud Operations & Innovation (CO+I) team is responsible for the full lifecycle of Microsoft’s cloud infrastructure, spanning site selection, development, and operations. Our global footprint include…
Skills: Energy procurement, Strategic planning, Project management, Financial modeling, Regulatory compliance
Phoenix, Arizona, United States · Hybrid
$143k–$304k/yr
Overview Microsoft Cloud Operations and Innovation (CO+I) powers the global infrastructure behind Microsoft's cloud platforms. Within CO+I, Engineering, Procurement, and Construction (EPC) is responsible for delivering h…
Skills: Program management, Primavera P6 EPPM, Integrated master schedule, Critical path methodology, Schedule analytics
Redmond, Washington, United States · Hybrid
$85k–$184k/yr
Overview We are seeking a talented Software Engineer to help shape the future of Microsoft’s rapidly growing commercial platform. As part of the Commerce Core team, you will help build and operate world-class commerce ex…
Skills: C, C++, C#, Java, JavaScript
United States · Hybrid
$106k–$272k/yr
Overview Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer S…
Skills: Customer success, Solution delivery, Account management, Cloud computing, Strategic planning
Hybrid
$106k–$272k/yr
Overview Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer S…
Skills: Customer success, Solution delivery, Account management, Cloud computing, Digital transformation
Redmond, Washington, United States · Hybrid
$131k–$304k/yr
Overview We are hiring a Director, Organization Development. This is a high-impact role for an organization development practitioner who can help shape how the People team works, leads, and delivers through one of its mo…
Skills: Organization Development, Change Management, Organizational Design, Leadership Effectiveness, Strategic Planning
Vancouver, British Columbia, Canada · Hybrid
$143k–$215k/yr
Overview An amazing opportunity to lead Microsoft’s Industry and Account Strategy for Healthcare, Microsoft Teams and Partners to achieve more leveraging all aspects of Microsoft in British Columbia. Microsoft’s Enterpri…
Skills: Account Management, Digital Transformation, Sales Strategy, Healthcare Industry Knowledge, AI Transformation
United States · Remote Solely
$117k–$223k/yr
Overview Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Global Project Controls (GPC) team is responsible for delivering core datacenter infrastructure for Microsoft’s clo…
Skills: Cost Management, Construction Estimating, Commercial Management, Financial Reporting, Contract Negotiation
Ashburn, Virginia, United States · On-site
$23/hr–$40/hr
Overview As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommiss…
Skills: Data center operations, Hardware installation, Troubleshooting, Diagnostics, Cabling infrastructure
Charlotte, North Carolina, United States · Hybrid
$86k–$187k/yr
Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer e…
Skills: TypeScript, Node.js, Python, C#, .NET
Charlotte, North Carolina, United States · Hybrid
$106k–$223k/yr
Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer e…
Skills: Artificial Intelligence, Software Engineering, System Design, TypeScript, Node.js
Hyderabad, Telangana, India · On-site
Overview Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to places they cannot achieve anywhere else. This is a world of more possibilities, more innov…
Skills: Python, Scala, SQL, Data Modeling, Azure Databricks
Mountain View, California, United States · Hybrid
$143k–$304k/yr
Overview Microsoft AI Monetization is a customer-first organization dedicated to building the next generation of AI-powered products that serve our customers' business goals. Our Design, Research & Content team is a crea…
Skills: UX Research, Mixed Methods Research, Product Strategy, Data Analysis, Qualitative Research
Zurich, Zurich, Switzerland · Hybrid
$154k–$300k/yr
Overview Join Microsoft’s Manufacturing Industry ATU to help some of the world’s leading manufacturers accelerate their AI and digital transformation journeys. As an Account Technology Strategist (ATS), you will serve as…
Skills: Artificial Intelligence, Cloud Infrastructure, Data & Analytics, Security, Business Applications
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You will be responsible for driving frontline engineer technical readiness, process compliance, and delivery excellence. Additionally, you will provide subject matter expertise to resolve complex technical issues and contribute to customer self-help initiatives.
Candidates must hold a Bachelor's degree in a relevant technical or business field and possess at least 3 years of experience in system development, IT, or technical support. Proficiency in Office 365 and strong English communication skills are required, with additional language skills being an advantage.
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Required Qualifications:
Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting. Working experience on Office 365 (Microsoft 365 Apps).
o OR 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience.
o OR equivalent experience
3+ years of prior product, customer support and/or technical support experience.
Prior/current experience in Office Deployment, Shared services and OCSI (Office client and desktop apps) ?
Language Qualification
English Language: confident in reading, writing and speaking. OR
Fluent in German, French, Italian and confident in reading, writing and speaking English.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Offices: 1 Microsoft Way, Redmond, Washington 98052, US · 1 Denison Street, North Sydney, NSW 2060, AU · 1950 Meadowvale Blvd, Mississauga, Ontario L5N 8L9, CA · 39, Quai du Président Roosevelt, Issy-les-Moulineaux, Île-de-France 92130, FR · Walter-Gropius-Straße 5, München, 80807, DE
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Offices: 1 Microsoft Way, Redmond, Washington 98052, US · 1 Denison Street, North Sydney, NSW 2060, AU · 1950 Meadowvale Blvd, Mississauga, Ontario L5N 8L9, CA · 39, Quai du Président Roosevelt, Issy-les-Moulineaux, Île-de-France 92130, FR · Walter-Gropius-Straße 5, München, 80807, DE
