Delta Charter Township, Michigan, United States · Hybrid
Customer Experience Coordinator (CX Coordinator) Strategic & External Affairs | MERS of Michigan Lansing, MI (Hybrid Position, Tuesdays and Wednesdays in office required in Lansing, MI) Shape the Customer Experience That…
Skills: Writing, Content Development, Project Coordination, Customer Journey Mapping, SEO
Delta Charter Township, Michigan, United States · Hybrid
Benefit Plan Coordinator Strategic & External Affairs | MERS of Michigan Lansing, MI (Hybrid Work – In Office Tues/Wed and ad-hoc as needed) Make an Impact Supporting Public Sector Retirement Success At MERS, we go…
Skills: Relationship Management, Plan Administration, Analytical Skills, Communication, Organization
Delta Charter Township, Michigan, United States · Hybrid
This position is hybrid and currently requires 40% of time in office and may work 60% remotely. Participant Transaction Processing & Plan Administration Review, process, and execute customer requests related to standard …
Skills: Retirement Benefits Administration, Customer Service, UAT Testing, Process Mapping, Microsoft Excel
Delta Charter Township, Michigan, United States • Hybrid
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The role focuses on designing education strategies and creating engaging content to simplify complex retirement concepts for employers. It also involves managing strategic outreach and analyzing customer feedback to improve the overall customer experience.
Requires a bachelor's degree in communications, marketing, or a related field with at least 2 years of relevant experience. Preferred candidates have a background in financial wellness or retirement-related communications.
Strategic & External Affairs | MERS of Michigan
Lansing, MI (Hybrid Position, Tuesdays and Wednesdays in office required in Lansing, MI)
At MERS, we don’t just provide retirement services, we create meaningful, seamless experiences that help people confidently plan for their future.
We’re looking for a Customer Experience Coordinator who is passionate about communication, education, and continuous improvement. In this role, you’ll turn complex retirement concepts into clear, engaging content while helping shape the strategies that connect MERS with employers and participants.
If you’re energized by simplifying complicated topics and designing thoughtful experiences based on data—this is your opportunity to make a real impact.
This role will focus on employers—ensuring targeted, meaningful communication for the assigned audience.
Help us create impactful experiences that make a difference in people’s financial futures.
#CustomerExperience #CX #CustomerEngagement #ExperienceMatters #VoiceOfTheCustomer #CXStrategy #CXInsights #OutreachStrategy #CommunicationsStrategy #CustomerCentric#RetirementEducation #FinancialWellness #PublicPensions
Partnering with those who serve Michigan communities to provide retirement benefits and related services.
The Municipal Employees’ Retirement System (MERS) of Michigan is an independent, professional retirement services company that was created to administer the retirement plans for Michigan municipalities on a not-for-profit basis. The team at MERS is made up of top industry experts who use fiscal best practices to give members peace of mind and security in their retirement. MERS listens and works in partnership with our members to deliver a superior value that meets our members’ needs. We proudly serve more than 100,000 participants, including local firefighters, nurses, and the men and women who plow our roads and keep our communities safe.
Offices: 1134 Municipal Way, Lansing, MI 48917, US
Partnering with those who serve Michigan communities to provide retirement benefits and related services.
The Municipal Employees’ Retirement System (MERS) of Michigan is an independent, professional retirement services company that was created to administer the retirement plans for Michigan municipalities on a not-for-profit basis. The team at MERS is made up of top industry experts who use fiscal best practices to give members peace of mind and security in their retirement. MERS listens and works in partnership with our members to deliver a superior value that meets our members’ needs. We proudly serve more than 100,000 participants, including local firefighters, nurses, and the men and women who plow our roads and keep our communities safe.
Offices: 1134 Municipal Way, Lansing, MI 48917, US
