San Francisco, California, United States · Remote OK
$139k–$193k/yr
We’re looking for a Customer Support Systems & Analytics Architect to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multip…
Skills: Zendesk Administration, SQL, Data Analysis, Business Intelligence, Data Governance
San Francisco, California, United States · Remote OK
$243k–$337k/yr
When medieval Europe raised its cathedrals, the master builder rarely carved the stone. They held the entire structure in their head, sequencing masons, glaziers, and carpenters across decades, reconciling a patron's amb…
Skills: Technical program management, Fintech, Banking, Governance, Risk management
San Francisco, California, United States · Remote OK
$201k–$251k/yr
When the Space Shuttle approached the International Space Station, two vehicles built by different teams, in different countries, with fundamentally different engineering philosophies and systems, had to connect perfectl…
Skills: Backend Infrastructure, Distributed Systems, API Design, Haskell, Banking Systems
San Francisco, California, United States · Remote OK
$180k–$250k/yr
A race is won by the driver, but it's decided in the pit lane: the crew that changes four tires in under two seconds so the driver never has to think about anything but the road ahead. Design Ops plays that role for Merc…
Skills: Design Operations, Strategic Planning, Program Management, AI Tooling Strategy, Cross-functional Leadership
San Francisco, California, United States · Remote OK
$201k–$251k/yr
“Everything in the world began with a yes. One molecule said yes to another molecule and life was born. But before prehistory there was the prehistory of prehistory, and there was the never, and there was the yes. It was…
Skills: Product Management, User Journey Mapping, Lifecycle Marketing, Experimentation, Data Analysis
San Francisco, California, United States · Remote OK
$154k–$214k/yr
In the 1930s, Procter & Gamble wanted to sell more soap, so they started running radio ads. That might not sound radical now, but it was a strange and clever move at the time. During the day, radios were airing serial dr…
Skills: Product Marketing, Go-To-Market Strategy, Market Research, Product Positioning, Messaging
San Francisco, California, United States · Remote OK
$77k–$96k/yr
About the Role & Team The Payroll Operations Specialist supports the administrative and compliance foundation that enables customers to operate across state jurisdictions. You'll manage payroll tax registrations, agency …
Skills: Payroll Tax Registration, Compliance Management, Foreign Qualifications, Tax Correspondence, Unemployment Claims
San Francisco, California, United States · Remote OK
$201k–$251k/yr
As long as there have been buildings, there has been scaffolding. In the caves of Lascaux, sockets in the cave wall were used to build scaffolds, allowing its Paleolithic inhabitants to craft their majestic cave-painting…
Skills: React, TypeScript, Vite, CI/CD, Frontend Infrastructure
San Francisco, California, United States · Remote OK
$116k–$145k/yr
For decades, online search followed a simple exchange: customers typed keywords, engines returned links, and brands competed for clicks. AI search has changed that. What was once a way to locate information has become a …
Skills: SEO, AEO, Technical SEO, AI Search Strategy, LLM Content Optimization
San Francisco, California, United States · Remote OK
We are looking for an experienced Strategic Partnerships leader to take our VC program to the next level. Reporting directly to the Director of VC Partnerships, you will be able to touch all elements of Mercury’s work wi…
Skills: Strategic Partnerships, Relationship Management, Business Development, Venture Capital Relations, Legal Partnership Management
San Francisco, California, United States · Remote OK
$201k–$251k/yr
In 1965, an engineer in Scotland was given a mundane task with a tricky problem to it - banks wanted to close on Saturdays and still serve customers, but they didn’t know how to solve the authentication of the right user…
Skills: LLM Application Development, Agentic Workflows, TypeScript, Haskell, Prompt Engineering
San Francisco, California, United States · Remote OK
Open call for Founders / Founding Teams (Product Management / Engineering roles) In 1973 at Xerox PARC, Bob Metcalfe sketched a way for many computers to share a single wire — borrowing the throughput math from his study…
Skills: Product Management, Software Engineering, AI Product Development, Prototyping, RAG
San Francisco, California, United States · Remote OK
$290k–$362k/yr
In 1910, a Norfolk lawyer named Arthur Morris kept seeing the same thing: a steadily employed worker needed a small loan, the banks turned him away for lack of collateral, and he was left with nowhere reputable to borrow…
Skills: Product Strategy, P&L Management, Business Lending, Credit Policy, Underwriting
San Francisco, California, United States · Remote OK
$201k–$251k/yr
In the days after the 1906 earthquake and fire destroyed most of San Francisco, the city's banks stayed shut, their vaults too hot to open for weeks. Amadeo Giannini, who ran the small Bank of Italy, did the opposite. He…
Skills: Product Management, Lending Lifecycle, Underwriting, Credit Risk, Financial Compliance
San Francisco, California, United States · Remote OK
$163k–$226k/yr
Mercury is building a full stack of financial tools for startups. We work hard to create dashboards with thought and simplicity. You can check out our demo dashboard at www.demo.mercury.com. Underneath all of our product…
Skills: Strategic Partnerships, Contract Negotiation, Vendor Management, Payroll Operations, RFP Evaluation
San Francisco, California, United States · Remote OK
$167k–$208k/yr
Mercury's use of machine learning in risk decisioning is growing fast in scope and in stakes. Models increasingly drive real-time decisions about fraud and financial crime, and the Machine Learning Platform (MLP) team ex…
Skills: Machine Learning Operations, Python, FastAPI, Flask, CI/CD
San Francisco, California, United States · Remote OK
$168k–$210k/yr
In 1905, chief engineer John Stevens inherited one of the most ambitious infrastructure projects in history: the Panama Canal. The challenge wasn’t digging a ditch between two oceans. It was figuring out how to move ship…
Skills: Payments Law, AML Compliance, Regulatory Analysis, BSA/AML, Sanctions Compliance
San Francisco, California, United States · Remote OK
$163k–$226k/yr
Mercury is building a whole stack of financial tools for startups. We work hard to create dashboards with thought and simplicity. You can check out our demo dashboard at www.demo.mercury.com. Underneath all of our produc…
Skills: Strategic Partnerships, Lending Management Systems, Contract Negotiation, Due Diligence, Project Management
San Francisco, California, United States · Remote OK
$167k–$208k/yr
Since the dawn of aviation, pilots have faced the constant challenge of air resistance, much like sailors navigating the friction of water. Amidst this relentless struggle, the trim tab emerges as an ingenious yet unders…
Skills: Backend Development, Haskell, SQL, Software Architecture, AI Tools
San Francisco, California, United States · Remote OK
$167k–$208k/yr
Since the dawn of aviation, pilots have faced the constant challenge of air resistance, much like sailors navigating the friction of water. Amidst this relentless struggle, the trim tab emerges as an ingenious yet unders…
Skills: Haskell, React, TypeScript, Redux, Full-stack development
San Francisco, California, United States • Remote OK
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Own the data strategy and reporting function for the Customer Support organization, ensuring high-quality data capture across Zendesk and AI tools. Translate raw data into actionable insights to drive decision-making regarding resourcing, tooling, and CS strategy.
Requires 5-8 years of experience in data or systems analysis, with deep hands-on expertise in Zendesk administration and SQL. Candidates must be able to build BI dashboards and communicate complex data findings to non-technical stakeholders.
We’re looking for a Customer Support Systems & Analytics Architect to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated AI automation—we are moving away from fragmented, project-based data support toward a model of holistic ownership.
In this role, you will be responsible for how we capture, structure, and connect data across our CS systems - including Zendesk and our AI Agent - to drive informed decision-making across the team. You will ensure our systems are configured in a way that produces reliable, high-quality data, and you will translate that data into actionable insights for CS leadership and stakeholders. You’ll sit at the intersection of data, operations, and customer experience, partnering closely with CS leadership, Strategy and Ops, and cross-functional teams like Data to make sure our reporting infrastructure is built to scale. Your work will be foundational to how the CS organisation measures performance, identifies opportunities, and drives decision-making.
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
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The fintech more than 300K ambitious companies trust with their finances.
Mercury is the fintech ambitious companies use for banking* and all their financial workflows. With a powerful account at the center of their operations, companies can make better financial decisions and ensure that every dollar spent aligns with company priorities. That's why over 300K startups choose Mercury to confidently run all their financial operations with the precision, control, and focus they need to operate at their best. To learn more, visit Mercury.com. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Offices: San Francisco, CA 94104, US
The fintech more than 300K ambitious companies trust with their finances.
Mercury is the fintech ambitious companies use for banking* and all their financial workflows. With a powerful account at the center of their operations, companies can make better financial decisions and ensure that every dollar spent aligns with company priorities. That's why over 300K startups choose Mercury to confidently run all their financial operations with the precision, control, and focus they need to operate at their best. To learn more, visit Mercury.com. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Offices: San Francisco, CA 94104, US
