Massage Heights Lakewood Jobs & Careers (Now Hiring) Aug 2026

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Responsibilities

The Spa Director is responsible for overseeing all retreat operations, including driving revenue, managing inventory, and ensuring brand standards are met. They must also recruit, train, and lead a team to achieve performance goals while fostering a positive guest experience.

Requirements

Candidates must have at least 2 years of experience in membership-based service or retail management, including experience managing hourly employees. Proficiency in financial management, P&L, and labor laws is required, along with strong leadership and communication skills.

Full job description

Benefits:

Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. The ideal candidate has a passion for leadership, sees obstacles as learning opportunities, and is ready to build a rewarding career.

Company Perks

· Personal and Career Development

· Comprehensive Leadership Training

· Beautiful Retreats

· Massage Heights Family Fund

· Employee Discounts

· Digital Work Environment

· Competitive salary and bonus opportunities

Schedule/Expected Work Hours

· Able to work varied hours, including weekends, evenings, holidays, etc. is required

Responsibilities

· Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift

· Recruit, hire, train, develop, and retain top talent

· Effectively create and manage team member schedules to ensure proper execution of daily operations

· Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals

· Effectively manage team member schedules to ensure proper execution of daily operations

· Lead by example, demonstrating the ability to achieve personal as well as team goals

· Dedicate time to work the floor to provide your team with in-the-moment coaching

· Create an environment that is passionate about providing supreme guest service

· Focus on building guest loyalty by consistently following the proven operating system of Massage Heights

· Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand Mission, Core Values, and Strategies

· Plan, prepare, and execute events to promote Massage Heights in your area

· Conduct the necessary marketing activities to drive leads

· Develop partnerships with local businesses in your area

Qualifications

· Minimum 2 years membership-based service or retail management experience

· Experience managing hourly wage employees

· Self-starter mentality with leadership, organization, communication, and interpersonal skills

· Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful)

· Experience in training, coaching, and conflict resolution

· Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline

· Demonstrate a working knowledge of computers and standard software

· Basic business math skills

· Financial and P&L experience

Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

· Loyal

· Authentic
· Passionate
· Diligent

Related keywords

Spa DirectorRetail ManagementMembership-based ServiceP&L ManagementRevenue GrowthTeam LeadershipStaff TrainingInventory ControlGuest LoyaltyMarketing ActivitiesBusiness MathLabor LawsConflict ResolutionOperations ManagementBrand StandardsFranchise Operations

Jobs at Massage Heights Lakewood (Now Hiring) — 3 open

Spa Director

Assistant Spa Manager

Assistant Spa Director

Spa Director

Tired of cold applications?

Responsibilities

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About Massage Heights Lakewood

About Massage Heights Lakewood

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