United Arab Emirates · On-site
Responsible for delivery by the team of sales leads targets. To ensure that number of unqualified leads are below 3% Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, g…
Skills: Team Leadership, Sales Lead Generation, Performance Management, Telesales Strategy, Coaching and Mentoring
United Arab Emirates · On-site
Job Purpose: To perform all financial transactions in risk free manner while maintaining the set service standards always Ensure adherence to policies and processes whilst trying to minimize operational losses. To handle…
Skills: Cash Handling, Financial Transactions, Customer Service, Risk Management, Fraud Detection
Egypt · On-site
Responsible for planning, executing, and delivering technology projects within scope, budget, and timeline. This role ensures effective coordination between stakeholders, manages resources, mitigates risks, and drives su…
Skills: Project Planning, Project Execution, Stakeholder Coordination, Resource Management, Risk Mitigation
Bengaluru, Karnataka, India · Remote OK
Reporting to the Head of Business Continuity and Operational Resilience, this role is responsible for ensuring the effective implementation of the Operational Resilience Framework while supporting Crisis Management activ…
Skills: Operational Resilience, Crisis Management, Business Continuity Planning, Risk Assessment, Stakeholder Management
United Arab Emirates · On-site
Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back) Interact with customers over the phone, chat , email to understand their banking needs.Provide excellent customer ser…
Skills: Customer Service, Communication Skills, Listening Skills, Computer Literacy, Sales Conversion
United Arab Emirates · On-site
Job Purpose To lead the development, evaluation, and implementation of Traded and Treasury Credit Risk frameworks, policies, and governance standards across all geographies where the Bank operates, while managing the end…
Skills: Counterparty Credit Risk, Treasury Management, Derivatives, Credit Underwriting, Basel III
İzmir, Aegean Region, Turkey · On-site
Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back) Interact with customers over the phone, chat , email to understand their banking needs.Provide excellent customer ser…
Skills: Customer Service, Communication Skills, Listening Skills, Computer Literacy, Sales Conversion
İzmir, Aegean Region, Turkey · Hybrid
Job Purpose The primary objective of this role is to support the development of a competitive suite of Corporate Digital Channels offerings, focusing on high-quality deliverables supporting revenue growth and attractive …
Skills: UI/UX Design, Business Analysis, Digital Product Management, Agile Methodology, Figma
Egypt · On-site
Operates in a Call Center environment where the interface with customers is over the telephone. Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Ce…
Skills: Customer Focus, Communication Skills, Listening Skills, Computer Literacy, Arabic Language
Egypt · On-site
Job Description: Lead MIS Analyst & Workforce Management (Voice & Non‑Voice Contact Center) Role Overview The Lead MIS & WFM Analyst will drive operational efficiency through advanced reporting, automated dashboards, acc…
Skills: Advanced Excel, VBA, Power BI, SQL, Erlang-C
United Arab Emirates · On-site
Manage a set of existing Small Enterprise (SE) relationships and originating new SE relationships in business communities To achieve assigned financial and non financial objectives by meeting all borrowing & non borrowin…
Skills: Relationship Management, Business Development, Credit Analysis, Trade Finance, KYC Reviews
Mumbai, Maharashtra, India · On-site
Provide excellent front-to-back support in terms of processing activities across client onboarding and customer KYC managementAccountable for delivery, process & control in support of operations to meet/exceed demands on…
Skills: Client Onboarding, KYC Management, Regulatory Reporting, Working Capital Products, Reconciliation
United Arab Emirates · On-site
KEY RESULT AREAS • Achieve monthly sales targets in the financial year. • Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits. • Present and sell all personal banking prod…
Skills: Sales, Relationship Management, Prospecting, Retail Banking, KYC Compliance
United Arab Emirates · On-site
A. End-to-End ATM Estate Ownership Own availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystem across UAE & IBGEnsure real-time monitoring of hardware, software, network, and switch connectivityMaintain defi…
Skills: ATM Estate Management, Incident Command, Vendor Governance, SLA Management, Change Management
United Arab Emirates · On-site
Acquire High Net Worth mortgage customers for the BankConsistently exceed monthly KPI targets & achieve monthly sales targets in the financial year.Lead mortgage business development initiatives within targeted segments,…
Skills: Mortgage Sales, Business Development, High Net Worth Client Acquisition, KYC/AML Compliance, CRM Management
United Arab Emirates · On-site
Primary mandate is to perform Investment Advisory (IA)Manage and keep oversight of the substantial book of Multi Asset holdings on clients portfolios across the various commercial segments of the bank;Support the Private…
Skills: Investment Advisory, Portfolio Management, Macroeconomic Research, Asset Allocation, Risk Profiling
United Arab Emirates · On-site
1 Job Title Assistant Manager – Client Services Department Emirati Segment Direct Supervisor Job Number 2 Job Purpose To manage the overall service and operational quality across the Emirati Gold portfolio The job holder…
Skills: Relationship Management, Risk Management, Governance, KYC Compliance, Customer Complaint Handling
United Arab Emirates · On-site
To proactively drive new-to-bank business to grow Emirati and Islamic business presence. To maintain close contact and relationship with the clients in a way, which ensures that we remain one of their main banks, getting…
Skills: Business Acquisition, Relationship Management, Cross-selling, KYC Compliance, AML Monitoring
United Arab Emirates · On-site
Key Result Areas Achieve monthly Insurance FER / Premium & individual target Proactively work towards satisfying the needs of the customer through REAC. • Acquire, develop and strengthen Insurance acquisition through eff…
Skills: Insurance Sales, Relationship Management, Financial Analysis, Customer Acquisition, Up-selling
Egypt · On-site
TBA The leading financial institution in MENA While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers…
Skills: Leadership, Operations Management, Logistics, Financial Services, Customer Service
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Lead a telesales team to achieve sales lead targets while ensuring high lead quality and operational efficiency. Responsible for agent recruitment, training, performance monitoring, and the design of sales strategies and scripts.
The candidate must be able to manage team productivity, design performance metrics, and optimize telesales resources. Experience in lead generation, staff scheduling, and sales coaching is essential for this leadership role.
Responsible for delivery by the team of sales leads targets.
To ensure that number of unqualified leads are below 3%
Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.
Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.
Liaise with Sales Approach Development Manager & CKBM for calling programs and adequate lists.
Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.
Generate competitive knowledge and create benchmark standards for the team.
Measure and improve cost efficiency of Telesales by optimal utilisation of resources.
Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.
Design performance measurement metrics, evaluate and action.
Call monitoring, coaching and feedback of Telesales agents.
Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counselings.
Select, recruit, train, certify and deploy Telesales Agents.
Design scripts for effective product presentation for different products in related different campaigns.
Ensuring smooth operations of job flows by having adequate lists, sufficient staff and assigning exact jobs.
Continually revise ideas, approaches in response to different calling lists and understanding prioritising the incoming jobs.
Responsible for making decisions on telesales strategy, processes and training requirements for team members.
Conducting appraisal performance / MBO reviews for the team.
Position quota decisions on lead generation and adjustments to accommodate employee illness, vacation and holidays.
Required to make decisions on work shifts, break scheduling and leave applications.
Required to make decisions on any matters relating to improving leads generation and customer satisfaction.
We are Mashreq - Inspiring you to Rise Every Day
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query. Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
Offices: Mashreq Bank PSC, Umniyati Street (off Al Asayel Street Burj Khalifa Community, Dubai, UAE, AE
We are Mashreq - Inspiring you to Rise Every Day
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query. Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
Offices: Mashreq Bank PSC, Umniyati Street (off Al Asayel Street Burj Khalifa Community, Dubai, UAE, AE
