Egypt · On-site
Job Purpose To ensure that customer experience with Contact Center or complaints team is of a superior nature by continuously monitoring calls and providing feedback to frontline liners in order to enhance service qualit…
Skills: Call Monitoring, Quality Assurance, Customer Experience, Mystery Shopping, Root Cause Analysis
Egypt · On-site
Investigate complaints thoroughly , gather relevant information and analyze Provide timely and accurate responses to customer inquiries and complaints. Handle and resolve all unstructured and complex complaints in an eff…
Skills: Complaint Investigation, Root Cause Analysis, Customer Relationship Management, SLA Management, CRM Software
Bengaluru, Karnataka, India · Remote OK
Perform all internal accounts, reconciliation and corrective action on daily basis from Makers perspective. Prepare accurate and timely Monthly & half yearly vendor invoices for Amex, Diners to recover the rental & trans…
Skills: Account Reconciliation, Vendor Invoicing, Merchant Onboarding, KYC Documentation, Card Management Systems
Bengaluru, Karnataka, India · Remote OK
Job Purpose - The incumbent will be responsible for end to end management of Exports as well as related sub products and communications as per Bank’s internal policies, SOP’s and ICC guidelines wherever applicable and en…
Skills: Trade Finance, Export Finance, Document Checking, Letter Of Credit, Risk Participation
İzmir, Aegean Region, Turkey · Remote OK
We are 24 x 7 technology service management operation unit of the Bank. We are focused on Service availability and ensure uninterrupted Technology Services to our Staffs and Customers through ITIL process governance, lea…
Skills: Incident Management, ITIL Process Governance, Service Management, Automation, Stakeholder Communication
İzmir, Aegean Region, Turkey · Remote OK
Job Purpose - The incumbent will be responsible for Document Checking and Export/Import Processes as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. The cover…
Skills: Document Checking, Trade Finance, UCP, ISBP, ISP
İzmir, Aegean Region, Turkey · Remote OK
Job Title Assistant Vice President - Big Data & Data Lake Job purpose: The Enterprise Data Platform stream delivers outcomes to help different parts of the bank gain meaningful insights from their Data Assets. Our core f…
Skills: Big Data Development, Data Architecture, Spark, Python, Kafka
İzmir, Aegean Region, Turkey · On-site
To lead and manage the delivery, support, and continuous enhancement of the Bank's Self-Service Channels, including ATMs, Cash Deposit Machines (CDMs), Kiosks, and Payment Systems. The role is responsible for ensuring th…
Skills: Delivery Management, Support Management, Self-Service Channels, ATM Management, Cash Deposit Machines
İzmir, Aegean Region, Turkey · On-site
Entire process should be followed as per agreed Product Program, Process Notes, SOPs, OPM, CPM and ADMs. Ensure no product level understanding gaps in Wholesale Credit policies, Supply Chain and Factoring products. Ensur…
Skills: Corporate Loans, Syndication Loans, Trade Finance, Credit Proposal Review, Reconciliation
United Arab Emirates · On-site
As Manager Experiential & Product Marketing, This role will support the planning, execution, and scaling of experiential and event-led activations for Mashreq NEO BIZ and Business Banking and help reshape the experience.…
Skills: Experiential Marketing, Product Marketing, Event Planning, Stakeholder Management, Brand Activation
United Arab Emirates · On-site
Team Management experience a must Source new business volumes through various sales activities for SME Asset Team specializing in POS Loans (Merchant Acquiring) and POS buyout Finance.End to End Sales ( self closure)Mana…
Skills: Team Management, Sales, SME Asset Lending, POS Loans, Portfolio Management
Bengaluru, Karnataka, India · Remote OK
Mandatory skill set: Minimum 15 years of experienceProject Management ExperienceApplication Support Management ExperienceCandidate who has been part of Large Scale Transformation (on Treasury/Trading Project)Knowledge on…
Skills: Project Management, Application Support Management, Treasury Trading Systems, Murex, Flexcube
Bengaluru, Karnataka, India · Remote OK
Job Purpose To develop, manage, and execute Information Security Governance, Risk and Compliance across Mashreq to – Contribute strategically to the bank’s success and enable the business and technology strategy of the b…
Skills: Information Security Governance, Risk Management, Compliance, Cyber Strategy, Third-Party Risk Management
Bengaluru, Karnataka, India · Remote OK
Job Purpose To develop, manage, and execute Information Security Governance, Risk and Compliance across Mashreq to – Contribute strategically to the bank’s success and enable the business and technology strategy of the b…
Skills: Information Security Governance, Risk Management, Compliance, Cyber Strategy, Third-party Risk Management
India · Remote OK
Job Purpose Lead the development and execution of the Technology Applications audit strategy, focusing on evaluating the effectiveness and efficiency of Technology Applications, Systems, and Processes. Ensure compliance …
Skills: IT Audit, Cybersecurity, Risk Assessment, Cloud Computing, API Security
Bengaluru, Karnataka, India · Remote OK
Reporting Balance sheet and PNL for funding center and ALCO. To perform FTP and ALM processes in coordination with other teams. To prepare the P&L and handle all reporting requirements of the funding center. To automate …
Skills: ALM, FTP, Balance Sheet Reporting, PNL Reporting, Net Interest Margin Analysis
Bengaluru, Karnataka, India · Remote OK
We are seeking a highly organized and detail-oriented professional to join our team as the Manager-TGM Finance.Corporate Affairs-TCM Finance & Planning. In this role, you will play a crucial part in managing and executin…
Skills: FTP, Treasury Operations, P&L Preparation, Financial Reporting, Financial Analysis
Egypt · Remote OK
The Manager, Microservices Development will lead the design, development, and deployment of scalable microservices-based solutions using cutting-edge technologies. This role demands deep technical expertise, strategic vi…
Skills: Microservices Architecture, Spring Boot, Node.js, Python Flask, Docker
United Arab Emirates · On-site
As a Senior Officer within PICG Mashreq UAE, your role revolves around facilitating the team to build positive employee experiences at MB UAE. You'll collaborate closely with the Manager Employee Experience and Head of E…
Skills: Employee Experience, Onboarding, Offboarding, Visa Processing, Labour Processing
United Arab Emirates · On-site
Strong analytical, logical skillsManage a sales team Sound market knowledge and Personal Banking understanding.Sound technical skill set across diverse products.Diploma / Highschool, 2-3 years of relevant work experience…
Skills: Analytical Skills, Logical Skills, Sales Team Management, Market Knowledge, Personal Banking
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Monitor and evaluate contact center calls to ensure superior customer experience and provide feedback to frontline staff. Conduct mystery shopping and analyze process gaps to recommend improvements for service scripts and product development.
Requires a university degree and at least 2 years of experience in a call center environment, with a preference for quality assurance experience. Must possess excellent communication skills in Arabic and English and a strong knowledge of banking products.
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We are Mashreq - Inspiring you to Rise Every Day
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query. Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
Offices: Mashreq Bank PSC, Umniyati Street (off Al Asayel Street Burj Khalifa Community, Dubai, UAE, AE
We are Mashreq - Inspiring you to Rise Every Day
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query. Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
Offices: Mashreq Bank PSC, Umniyati Street (off Al Asayel Street Burj Khalifa Community, Dubai, UAE, AE
