Toronto, Ontario, Canada · Hybrid
$87k–$137k/yr
Company:Marsh Corporate Description: This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It incl…
Skills: AI application support, DataDog, Langsmith, Python, PostgreSQL
Mumbai City, Maharashtra, India · Hybrid
Company:Marsh Description: Marsh McLennan – Financial Crime Unit is seeking candidates for the following position based in the Mumbai, Hiranandani office: Job Description for Posting Specialist – Compliance (Grade - C1) …
Skills: Financial crime compliance, Sanctions screening, PEP identification, SOE identification, Adverse news screening
New York, New York, United States · Hybrid
$225k–$240k/yr
Company:Oliver Wyman Description: Who We Are? Oliver Wyman is a global leader in management consulting. With offices in 60 cities across 29 countries, Oliver Wyman combines deep industry knowledge with specialized expert…
Skills: Strategy Consulting, Project Management, SQL, Python, Insurance Underwriting
Perímetro Urbano Medellín, Antioquia, Colombia · Hybrid
Company:Marsh Description: Descripción de puesto adicional Marsh has an exciting opportunity for a GRADUATE to join our Corporate Team in our Office in Medellin, Colombia. What can you expect? A journey of growth and acc…
Skills: Insurance brokerage, Risk assessment, Negotiation, Market research, Commercial presentations
Special capital Region of Jakarta, Java, Indonesia · Hybrid
Company:Marsh Risk Description: We are seeking a talented individual to join our Claims Operations team at PT Marsh. This role will be based in Jakarta. This is a hybrid role that has a requirement of working at least th…
Skills: Claims handling, Claims administration, Insurance policies, Coverage interpretation, Client service
Seoul, South Korea · Hybrid
Company:Marsh Description: Position Title: Legal & Compliance Specialist (Assistant Counsel) We are seeking a talented individual for Legal & Compliance Specialist (Assistant Counsel) position at Marsh. This role will be…
Skills: Contract Negotiation, Legal Drafting, Compliance Monitoring, Data Privacy, Corporate Governance
Columbia, South Carolina, United States · Hybrid
$90k–$167k/yr
Company:Marsh McLennan Agency Description: Tribridge Partners, a Marsh & McLennan Agency, LLC Company. Financial Planning & Investment Advisor Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’…
Skills: Financial planning, Investment advisory, Wealth management, Portfolio management, Retirement planning
Canberra, Australia · Hybrid
Company:Marsh Risk Description: We are seeking a talented individual to join our Corporate and Commercial team at Marsh Risk. This role will be based in Canberra. This is a hybrid role that has a requirement of working a…
Skills: Negotiation, Problem-solving, Communication, Interpersonal Skills, Client Service
Golden Valley, Minnesota, United States · Hybrid
$63k–$118k/yr
Company:Marsh McLennan Agency Description: Safety Consultant – Employer Services Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordin…
Skills: Loss control, Risk management, Safety consulting, Hazard identification, Safety program evaluation
Leawood, Kansas, United States · Hybrid
Company: Description: Placement Client Manager – Agribusiness Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The ind…
Skills: Commercial insurance, Agribusiness, Underwriting, Marketing strategy, Client relationship management
Irvine, California, United States · Hybrid
$88k–$176k/yr
Company:Mercer Description: We are seeking a talented individual to join Mercer’s Health & Benefits team within the MercerWell Practice. This is a hybrid role that has a requirement of working at least three days a week …
Skills: Health and benefits consulting, Wellbeing strategy, Vendor management, Data analysis, Client relationship management
Syracuse, Sicily, Italy · Hybrid
$140k–$298k/yr
Company:Marsh Description: Vice President- Safety and Industrial Hygiene Marsh's Risk is seeking a Senior Consultant to join our Workforce Strategies practice in Rochester, NY or Syracuse, NY. In this hybrid role, you wi…
Skills: Safety program assessment, Industrial hygiene, Regulatory compliance, Risk evaluation, Incident data analysis
Norwich, England, United Kingdom · Hybrid
Company:Marsh Description: We are seeking a talented individual to join our Fiduciary team at Marsh. This role will be based in our Norwich office and is a hybrid position, with a requirement to work at least three days …
Skills: Credit control, Reconciliation, Microsoft Excel, Financial controls, Stakeholder management
São Paulo, São Paulo, Brazil · Hybrid
Company:Marsh Description: Contamos com você para: Conduzir análises de risco e revisão de programas de seguros de clientes corporativos. Desenvolver recomendações técnicas e estratégicas para adequação de coberturas, li…
Skills: Risk analysis, Insurance programs, Technical recommendations, Negotiation, Corporate insurance
London, England, United Kingdom · Hybrid
Company:Mercer Description: We are seeking a dynamic, reliable individual to join our Equity Manager Research team at Mercer. The successful candidate will be an integral part of the equity team based in London, with col…
Skills: Data analysis, Microsoft Office, PowerPoint, Word, Excel
Bristol, England, United Kingdom · Hybrid
Company:Mercer Description: We are seeking a talented Senior Employee Benefits Consultant to join our Commercial Consulting Team at Mercer Marsh Benefits (MMB). This is not just a job; it’s an opportunity to showcase you…
Skills: Advisory services, New business sales, Healthcare consulting, Group risk, Financial acumen
Ciudad de México, Mexico · Hybrid
Company: Description: Controls mid-market research efforts in alignment with internal priorities for team and personal reference and relies on extensive knowledge of the product offerings and solutions, insights from int…
Skills: Investment sales, Business development, Sales strategy, Team leadership, Market research
Vancouver, British Columbia, Canada · Hybrid
$69k–$114k/yr
Company:Mercer Description: We are seeking a highly skilled and motivated professional to join our Career Products team at Mercer, a Marsh business. This role will be based in Vancouver and offers a hybrid work arrangeme…
Skills: Sales, Prospecting, Lead generation, Client relationship management, Negotiation
Frankfurt, Hesse, Germany · Hybrid
Company: Description: Defense Practice Leader - Risk Consulting Europe (m/f/d) Our Risk Consulting team is seeking an exceptional Growth Leader to build and scale our European Defense Industry practice. This is a pivotal…
Skills: Risk consulting, Business development, Strategic planning, Client relationship management, Geopolitical risk
pune, Maharashtra, India · Hybrid
Company:Marsh Corporate Description: Marsh is pleased to announce an opening for the position of Specilaist – Accounting Operations (C) for Pune Location. Specialist What can you expect: A member of the Finance function …
Skills: Accounting, Bank reconciliation, Oracle, ERP, Microsoft Office
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The role involves supporting production and AI-based applications by monitoring health, triaging incidents, and performing root cause analysis. You will collaborate with stakeholders to implement technical solutions and ensure adherence to SDLC and change management processes.
Candidates must have a degree in Computer Science or IT and at least 2 years of experience in AI application support. Proficiency in monitoring tools like DataDog or LangSmith, scripting with Python, and knowledge of API principles and containerization is required.
This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.
Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs
Degree in Computer Science or Information Technology.
At least 2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs)—model lifecycle, bias/accuracy, and model drift—plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.
Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
This LinkedIn page is closed. Please follow us at Marsh on LinkedIn.
Offices: 1166 Avenue of the Americas, New York, NY 10036, US
This LinkedIn page is closed. Please follow us at Marsh on LinkedIn.
Offices: 1166 Avenue of the Americas, New York, NY 10036, US
