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Full-time
high school
Posted 1d ago
~40 hrs/week
Responsibilities
The Arrival Concierge greets arriving resort guests to establish a positive relationship and facilitate their check-in process. They also act as a lead generation agent by promoting resort events and activities to guests.
Requirements
Candidates must have a high school diploma and at least one year of experience in customer service, sales, or marketing. Proficiency in both English and Spanish is required, along with the ability to perform physical tasks like standing for long periods and lifting up to 35 pounds.
Full job description
Job Summary
The function of the arrival ambassador (AA) is to greet all arriving resort guests prior to registration in order to establish contact and start the relationship between the concierge/VSC and guest. The AA will act as the first measure to increase and maintain acceptable levels of guest penetration as well as leveraging the overall guest experience within the resort. To also act, at times, as required as a “Lead Generation Agent” by attracting resort guests to approach and interact with Vacation Services Coordinators concerning various information they may require
Expected Contributions
Greets all arriving guests and directs the guest to the reception area.
Provides to the guest an amenity (moist/cool towel, welcome drink, etc).
Escorts the guest from reception area and introduce the guest to the Concierge/VSC staff and desk.
Delivers the guest to either the bell staff, or escort the guest to their room.
Carries out all reasonable requests in order to achieve the highest levels of guest penetration
Acts as a “lead generation agent” as required, attracting clients to the concierge desk and staff.
Supports event activities within the resort, as required, assisting and attracting clients to the concierge/VSC
Promotes certain events and activities within the resort attracting and directing guests to find out more information at the concierge desk.
Candidate Profile
High School Diploma required.
Minimum of one (1) year of experience in customer service, sales, or marketing.
Bilingual, ability to speak English and Spanish, fluently.
Demonstrate an ability to deliver high level of customer service in all situations.
Demonstrate the ability to build and develop strong work and guest relationships.
Must have excellent written and verbal communication skills, prepares and reviews written documents accurately and completely, and answers telephones using clear and professional language.
Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.
Stands, sits, or walks for extended periods or for an entire work shift. Ability to climb stairs.
Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.
Available to work a flexible schedule including evenings, weekends, and holidays.
Performs other reasonable job duties as requested by Supervisors.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Related keywords
ConciergeGuest ExperienceLead GenerationCustomer ServiceResortHospitalitySalesMarketingBilingualCommunication SkillsTeamworkEvent PromotionFront Desk Support
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.
Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.
Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.
Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.
Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.
Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.
Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW