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Full-time
Competitive Package, Local Benefits, Modern Office Environment, Flexible Working Patterns
Posted 30d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
Lead the DACH regional claims function, managing the full lifecycle of claims across multiple specialty lines. Drive regional strategy, operational performance, and maintain strong relationships with brokers and clients.
Requirements
Requires significant senior leadership experience in commercial or specialty insurance with deep technical knowledge of liability and financial lines. Must be fluent in German and English and possess the legal right to work in Germany.
Full job description
Deputy Head of Claims (m/f/d) DACH
Looking for a role that will have a meaningful impact on Claims in Europe?
Come and progress your career in our European Claims team here at Markel.
Join us and play your part in something special!
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
The opportunity:
This is an outstanding opportunity for an experienced Claims leader to shape strategy, lead a high-performance team, and deliver outstanding client and broker outcomes in claims across the DACH region (Germany, Austria, Switzerland).
As DeputyHead of Claims (m/f/d) DACH, you will lead the regional Claims team with responsibility for the full lifecycle from first notification of loss, through to resolution and settlement across multiple specialty lines such as Cyber, D&O, FI, PI, Liability, Casualty.
You’ll play a pivotal role in delivering superior Claims outcomes, protecting Markel’s reputation for technical expertise, and strengthening our broker and client relationships.
Working closely with Underwriting, Actuarial, Distribution, Legal & Compliance, you will ensure strong alignment across departments.
You will also be instrumental in shaping and driving the regional Claims strategy—leveraging digital tools, data insights, and external partnerships to enhance efficiency, consistency, and service quality.
This role can be based in Munich or Cologne, Germany.
What you’ll be doing:
Leading and developing the DACH Claims function, driving a high-performance, collaborative culture
Owning the end-to-end Claims journey, ensuring excellent service delivery and technical accuracy
Delivering strong financial and operational performance, including indemnity control and expense management
Building and maintaining trusted relationships with brokers, clients, and key external partners
Collaborating with Underwriting and Actuarial teams to provide claims insights that advise pricing and portfolio strategy
Driving continuous improvement and transformation initiatives, including digitalisation and process optimisation
Ensuring compliance with local regulatory frameworks across Germany, Austria, and Switzerland
Acting as a senior representative for Claims within the DACH leadership team and wider Markel organisation
Our must-haves:
Significant senior leadership experience in Claims within commercial or specialty insurance
Deep technical knowledge across multiple lines of business, ideally including liability and financial lines
Consistent track record of leading large or sophisticated Claims operations across multiple jurisdictions
Legal background
Strong understanding of regulatory environments within the DACH region
Experience driving organizational change, including digital and operational change
Excellent collaborator management skills, capable of influencing at executive level
Strong broker and client relationship management experience
Commercial approach with the ability to balance customer outcomes and profitability
Excellent written and verbal communication skills
Fluency in German and English essential. Additional languages a plus
A positive attitude and a collaborative work ethic
The legal right to live and work in Germany
Who we are:
Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
What’s in it for you?
A competitive package with additional local benefits in a modern office environment
Are you ready to play your part?
If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
We are Markel, a leading global specialty insurer with a truly people-first approach.
Industry
Insurance
Company size
1,001-5,000 employees
Headquarters
Glen Allen, Virginia
LinkedIn followers
92,351
As the insurance operations within the Markel Group Inc. (NYSE: MKL), we leverage a broad array of capabilities and expertise to create intelligent solutions for the most complex specialty insurance needs.
With over 5,000 employees across the globe, finding creative solutions for complex risks is our passion. And our broad array of tools and knowledge allows us to create tailored coverage solutions for even the most complex needs.
Putting you – our colleagues, brokers and clients – first is what differentiates us worldwide. We’re committed to being a long-term partner who is there when you need us most.
Everything we do comes out of the Markel Style. These 214 words are a timeless statement of our mission. It’s our north star, and out of that comes our brand vision.
Offices: 4521 Highwoods Parkway, Glen Allen, Virginia 23060, US
We are Markel, a leading global specialty insurer with a truly people-first approach.
Industry
Insurance
Company size
1,001-5,000 employees
Headquarters
Glen Allen, Virginia
LinkedIn followers
92,351
As the insurance operations within the Markel Group Inc. (NYSE: MKL), we leverage a broad array of capabilities and expertise to create intelligent solutions for the most complex specialty insurance needs.
With over 5,000 employees across the globe, finding creative solutions for complex risks is our passion. And our broad array of tools and knowledge allows us to create tailored coverage solutions for even the most complex needs.
Putting you – our colleagues, brokers and clients – first is what differentiates us worldwide. We’re committed to being a long-term partner who is there when you need us most.
Everything we do comes out of the Markel Style. These 214 words are a timeless statement of our mission. It’s our north star, and out of that comes our brand vision.
Offices: 4521 Highwoods Parkway, Glen Allen, Virginia 23060, US